Liu K MD

Dr. Liu has been my doctor since I was a child, and he’s been very helpful and knowledgeable about what I needed and when I needed it. Even now 28 years later he is still my family’s primary doctor. The secretaries are as nice and very helpful as well. Always trying to help if you are patient and understanding, as this is one of the few doctor offices in the area, rarely are they not busy.

AVOID IF YOU NEED A REAL DR OFFICE. This review is about the STAFF. I like the dr but he needs a new secretary. Staff is rude and a complete brick wall. We needed a referral and it took 2 months to get the right thing, and then it was still wrong. I made 10 or more phone calls trying to explain it to her, and she denied that I was right and got in my face. Last call she hung up on me. I just want to see a dermatologist. At first she refused to do an electronic referral, which my insurance requires. She said «no, we don’t do that, if you want that, you’ll have to call them yourself». They don’t let patients call for referrals. She’s a wack job. Welcome to the ice age! Then she refused to give a referral the way my last PCP did, and would only give a consult (one visit lasting 2 weeks). The first one was the wrong address, which means i can’t see the dr. The second expired by the time I got the appointment. I’ve gone to the dr and been sent home, over and over, because she’s can’t do her job right. When I finally got the right one, I had to call her back because they wanted a follow up. She refused. She said no, they need to do it. That’s never the way it worked at any other specialist in the history of health care, even this one when I saw them 6 months ago. For the sake of New York City and function and sanity, give me the 6 month or at least a few visit referral. She then admitted that there was a 3 visit option (why didn’t she do it last time? Stubborn.), and she wouldn’t do it today. My follow up is in 2 weeks. Looks like I will have to cancel yet another appointment, because the PCP has a stubborn rude secretary. This has never been so hard. I asked her to stop giving me the run around, and now she claims to have been in this business for 30 years… maybe you should go back to school and learn to do the easiest thing on the planet, an electronic referral, which you told me thie first time no, because you didn’t know how to do it. Your story has holes in it. Get some training, this is not 1980 any more. Times have gotten better, Catch up. End rant.