Lockaway Self Storage

If you’re looking for a high quality clean storage venue this is not it. I rent one of the larger storage units here — there is no air con or regulation of the climate so beware if you have heat/​humidity sensitive items. The service on the weekend is non-​existent and their telephone service poor. Beware the stickiness of storage generally — once you’re in it’s difficult to leave! I’m planning my departure asap. Their late fees for only a few days are punitive as well. Don’t be fooled by the cookies.

Let’s start with the most important thing here. No, it’s not the friendly lady at the front desk that is clearly overworked and yet happily accommodating and gracious. No, it’s not the ability to reach anyone pretty much anytime you need. And no — it’s not how much of a grace period they give you on final due dates if you, like me, aren’t ever paying attention to your mail and aren’t living in nyc anymore.
The most important thing? FRESHLY BAKED COOKIES.
The nice lady at the front gave me her secret to making them so chewy and delicious, but I was so frazzled with the moving process that day that I misplaced her directions and her name. That is unfortunate, as I have been meaning to send her a thank you note ever since that chaotic afternoon.
I’m quite glad that the whole of what is left of my life in New York City is safely locked away in their storage unit. The only issue I do have with Lock Away, was that there seems to be a distinct lack of communication between the support staff. Again, not their fault. I get the impression that they work very, very hard and are doing their best. My advice is to make sure any promises or absolutes be guaranteed in paper or with the name and contact information of the person making the promises.
That said– I love them. I wasn’t in New York City and I needed my bill to be paid and I thought (incorrectly) that it needed to be paid in person. So I arranged for my friend to take time out of his day to travel across Brooklyn and fork over $ 800 in cash to get me up to date in their books. He did this AND he himself was very impressed, enough to comment on it on his own. Not just with the staff, but also with how easy it was for him to get there.
Thank you, Lock Away! You really are wonderful. Storage can be a nightmare when it is managed from opposite sides of the country but you all have taken care of me and my storage unit and I appreciate it.

Every little step I take. You will be there… oh I’m sorry, did I just break out into a Bobby Brown song? I did! And here’s why.
I found Lock Away Self Storage when I booked a U-​haul online for my recent move. I originally thought I had booked it through the crappy U-​haul place near by but was pleasntly surprised when I was greeted by a koi pond and wind chimes. Friendly service and reasonable prices, I’d recommend this place for an easy moving experience.

I have to give props to the staff at Lock Away Storage. Without Tony & Dorian help, my move would not have been possible. Tony I owe you a beer when I am back in Brookyn:)

This review is for storage.
Service is exceptional. Tony is super helpful. And everyone else in the office as well. They bake chocolate chip cookies. They have a coi pond. They helped back our truck to the loading dock expertly. And when it was raining cats and dogs, my boyfriend and I hung out in their comfortable office until the storm subsided.
It’s a great location, 20 minutes from the Lower East Side where I live.
Like any other storage place, it’s hard to nail down what’s available sometimes. Finally, I got two 5x5s for my stuff and I’m happy. It’s clean. Never saw a pest of any kind.
Downside is, they do good business and prices are a tad higher than if you went out to the wilds of Bushwick. And the U-Haul’s are expensive, like anywhere else.

I haven’t used storage here yet, but the UHaul business is top notch, so much better customer service than at the places in Park Slpe, where I usually go. Fast check in, check out, clear, compasionate instructions, and Tracy, my new best friend, gave us a rate that was better than was advertised, because he saw that I was doing more miles than hours and advised us well. We’ll be back to this location for all of our storage and moving needs!

This is a review about their Uhual service… Amazing! The outer view of the building is nothing to stare at… as you walk in, even, you think, «OK, I see some Uhaul trucks…»… However, you turn the corner and are met with an amazing koi bond… Ha! As you walk in you realize that the person/​people who run this place actually care about their space! It is clean, organized, and we are greeted straight away by TONY. Tony was amazing… I mean… are we really in a Uhaul rental office right now? Wait… chocolate chip cookies? Coffee? A tour of the old mail room that the office was built around??? This place is awesome… The Antique Road Show would love to enter this office! Haha!
Not sure about the rest of the crew (although the person we returned the keys too was also very nice)… but Tony was spectacular.

DO NOT STORE THINGS HERE
The storage units are decent, the reception area is nice… the service staff are completely incompetent. They managed to increase the price of my locker in their system from $ 74 /​month to $ 178 /​month, 2 months after I moved in. After being re-​assured that this was fixed, they still managed to padlock my locker and hold my stuff hostage for several weeks until it was fixed in their system — the whole time telling me that if I wanted my stuff again I owed them the additional balance of several hundred dollars (note that this was less than 3 months after moving in). When I went to the office to resolve the issue, I had to wait in a queue of people dealing with similar issues of incompetence, most of whom we’re having their stuff held hostage by Lock Away. A very bad experience.

Best uhaul location bar none. The people inside are extremely nice and got me in and out in about 5 minutes. The vehicle was in good condition and was ready when I arrived.
Plus they have freshly baked cookies — what else can you ask for? No but really this is the place to rent a uhaul from if you need one.

I really love this Uhaul location! As everyone knows, it is never fun moving apartments, it’s a very irritating process no matter how little of things you own. But this Uhaul location completely uplifted my boyfriend’s mood and my own for the whole process!
Upon walking in, there is a pretty koi fish waterfall which was the first indicator that I would love this place. Inside, you are transported to a bygone era. The owner of the building is a collector, so there are many interesting antiques to look at, with classical music playing in the background :-)
Customer service was great, we were in the van in no time and done moving everything within 7 hours total. We dropped the keys off after hours, again no problem with that, and the charge to my card was accurate and very reasonable.
I highly recommend this Uhaul location to anyone close by in Brooklyn.

best uhaul rental experience i have ever had– shit, best business experience in general.
tracie was extremely polite, patient, and helpful. he could tell I was pissed about u-​haul messing up my reservation and automatically upgraded our reservation to a 24 hour rental. he offered us freshly baked chocolate chip cookies and coffee, and we wandered around looking at the koi pond and antiques while he pulled out the truck. he explained everything about the truck and our contract clearly and efficiently, and preemptively answered all our questions before we could even ask them.
beautiful place, great service, painless rental. WARM COOKIES!

This is a review for uhaul rental, not storage. I’m sad to give 1 star, as it’s very adorable inside as an old post office with lots of collectibles! Buuuuut I just had the most ridiculous customer service experience ever.
Arrived for my 1pm van pickup, and there were about 7 people in front of me, and no one helping anyone! Ditched help!
As we admired the cool rando décor of a uhaul and waterfall with fish pond, the only worker walked in and continued to help an incompetently offensive couple get a space. Normally, you multi task to get your customers keep going, but this guy ignored everyone and helped these idiots!
At this point, Tracy (the worker) was still being rude to everyone else waiting. I went up to the side and was like can I get this van and he’s like just fill out this credit card sheet. So I did and waited for this couple to get their stupid space.
Meanwhile 3 people decided to leave because we were all standing here for 45 minutes. I decided right now I’m going to write a Unilocal review on how bad training this person, Tracy got at customer service and I just wasted an hour of my day. He did extend my drop off time, but still. iohugyftdjrthsjyfugiho;jphugyfghjk!

I never thought I would review a self-​storage facility, but I’ve had two great experiences renting Uhaul trucks here.
I’ll just say this: I had a coffee and watched a high-​definition nature program narrated by Oprah while I waited to be helped.
I would go back to this place without question. (Although I hope I don’t have to — moving sucks!)

This was a wonderful experience. The shop is adorably quaint with homemade cookies, coffee & tea & the service was very quick and pleasant. I reserved a truck for 4 hours and was told I would be charged an extra day if it was late. Needless to say, I got lost on the way back and returned the truck an hour late, at 6pm. They did not charge me any additional fees. DO NOT drive a truck over the Brooklyn Bridge (they warned me about this in the nick of time). I would use Lockaway again in a heartbeat.

these guys were great. Uhaul messed up my order and didnt have the auto transport at the location, but these guys helped me locate another one, and also helped get the car onto the transport correctly.

Ok, so moving is never a stress free adventure as we all know, but several things can go right to make it a less masochistic experience.
Lockaway was an oasis among the grime and grit of the city.
Outside the front door was a babbling brook (literally a rock water garden). Inside, they had fresh baked chocolate chip cookies and coffee. We were greeted with a smile, and treated like a next door neighbor.
The price was reasonable, and the people were so accommodating and patient.
I wish all u-​haul franchises would take a lesson from these people.
Nice work dudes and dudettes of lockaway.
We’ll be back.

if I could give zero stars I would. I can’t even explain everything that happened. first of all, the employees were rude. at one point I was told to be quiet … and they wouldn’t answer my questions. they are COMPLETE MORONS incompetent high school drop outs who can’t do basic math even with a calculator.
second of all, most of the smaller units (5×5) are only accessible by rolling ladder. meaning you have to lug your heavy boxes up this narrow moving ladder, try not to fall and break your neck, and not drop the boxes all at the same time.
In the end, it took over an hour to complete the paperwork which should have taken 5 minutes. (if they knew how to do 2^nd grade math). and they still didn’t fix the problem which basically was that they overcharged me.
NEVER AGAIN!!!

I found Lockaway when I moved from NJ to Brooklyn and wanted somewhere to store my belongings for 3 – 6 months and close to where we could also drop off our Uhaul rental truck. These guys are outstanding. The office area is incredibly decorated with interesting antiques and we were greeted with freshly baked cookies, hot drinks and candy. Moving is stressful and after taking 13 hours to load the truck, emptying some contents to our apartment and 2 parking tickets later we had had it with moving. The waterfall/​koi pond at the entrance definitely helped with easing some of our anxiety. My bf actually said, he wouldn’t mind going there just to hang out! :)
Actually, we dealt with Mike too, he took one look at the contents of the truck and recommended a smaller and cheaper space for our storage items. They provide dollies, elevator access and have the convenience of a loading bay. We also received our 2^nd month rental free. 4 hours later, we were finally done unloading — yippee! We ate more cookies and they even arranged a car service to take us home. I can’t stress enough how awesome our experience has been.
I hope this review helps someone, as these guys are just really great at what they do.

Unlike Furyk C. I had no problems with Lockaway Self Storage for vehicle rental. I found these guys through the U-​Haul locator online and reserved a cargo van for my move from the East Village to Fort Greene.
Maybe a week before the move, my future roommate told me that the guy moving out wanted to borrow the truck for a couple hours after I was done to cart his crap off to Bed-​Stuy. Against my better judgment and only days before my move (on the crazy Memorial Day weekend) I call Lockaway Self Storage and ask to extend my reservation from a modest four hours (10am-​2pm) as late as possible. In moments, my reservation is extended until 4pm and with a bit of finagling by juggling vehicles, I have until 5:30pm to return the vehicle. Easy peasy. While I have to restate this change upon arrival, there was no still problem.
But the differentiating factor about Lockaway Self Storage is the way they dressed up the place, inside the barbed wire and parking lot. I don’t know what possesses someone to put a koi pond and ivy outside their office front doors, but it prepared me for their interior decorating. Upon entering, I am transported to a post office of yesteryear complete with fine woodwork, old stove and antiques. Its architectural details were so visually interesting I would have been willing to wait twice as long just to check out the place. Plus, this environment lulled me into a calm which is invaluable during a stressful move.
So if you need a one-​two punch of moving vehicle and tranquil respite, Lockaway Self Storage is your place.

Dodgy, dodgy dodgy
I was in the process of finding storage (the economy sucking has necessitated moving into a smaller place) so i called several places taking notes as i went…
I spoke with Mike at Lockaway Self Storage and was told:
–there was a 5×5×7 available on the 6^th floor
–the cost was $ 74 per month
–there was an elevator, security system, fire protection
–there was a second-​month free special in place
–new tenants got to use Lockaway’s truck for 3 hours on the day they moved in (this sold me)
I ARRIVE (boxes and pregnant wife in tow) and am told
–the one on the 6^th floor IS available but it’s $ 90/​month
–there IS an elevator but it does not go to that floor
–if i want one with an elevator, it’s $ 129 per month
–there is no second-​month-​free special
–if i want the truck it’s $ 3 per mile (three time the norm)
–Mike is an idiot and «always does this»
dodgy, scheister crap… Iif a representative of yours does this then honor the prices quoted (especially because i had his info written down and was obviously not making it up.) Also if he «always does this» and he is speaking out of turn and it’s NOT a SCAM, then FIRE HIM!!!
HORRIBLE