Lowe’s

Went to Lowe’s to shop for annuals. Did not buy any, just like last year. There were no 4 or 6 packs. Found the same conditions as last year: about half of the plants are in good condition (probably because they have not been there long) and the rest are dead or nearly dead (dried out). What a waste! Lowe’s should take the advice they offer on their website about WATERING and apply it to their plants. I spoke to 2 people in the plant department about this, a vendor and a disgruntled employee. Both said the reason the plants looked so bad was that Lowe’s does not hire enough people. Don’t know about this. How long does it take to water plants with the special watering hose they have? Why not hire someone who likes to take care of plants and is knowledgable?

I give them one star because there is no option for zero.
I am two weeks and countless hours on the phone into a kafka-​esque effort to order a dryer from them. And then to cancel that order when they didn’t seem capable of getting the order placed.
Here’s what occurred –
My dryer died, so I went to order a new one at
. When I couldn’t tell how to request installation /​remove services I called them to confirm. Then since I went ahead and placed the order via phone. They told me it would be delivered within 3 – 4 days and someone would call me from the store within 24 hours to confirm deliver.
No one called.
4 days later I called back. They said that the dryer I ordered wasn’t in stock at the store and they had to order it in which is what caused the delay. They put me through to the store to confirm that they had ordered it. They hadn’t and the store rep asked me to confirm that I wanted them to order it. I said yes and reminded her that I had ordered the dryer along with the installation and removal service. She said it would be 3 – 4 days for the store to get the dryer and she would call back within a few hours to confirm that they had placed the order and what the timing would be for the delivery and installation.
No one called.
I was out of town so when I returned 5 days later I called them back. I was again put through to the store. The store rep said it appeared the order had not been placed and asked me again to confirm that I wanted to wait the 3 – 4 days for them to order this dryer in. I said yes and reminded him that I wanted the installation and removal service.
He told me that they couldn’t install the dryer because in NYC a licensed plumber has to install a gas dryer. I asked him why no one had mentioned that previously. He said because NYC had just changed the law. I asked «in the last 2 weeks»? I asked to cancel the order (because I wanted to order from someone who had the ability to install — I’m certainly not going to mess with gas lines myself). He said he would put through the cancellation and I would get an email confirmation.
No email came. No refund appeared on my credit card.
I called again 2 days later. After another 45 minute phone conversation and being bounced back and forth between customer service and the store, I finally have a confirmed cancellation.
Meanwhile, I ordered the same dryer from Sears, it cost less, was delivered 24 hrs later and they could send someone licensed to install it.
I’m never using Lowes again!

We always go to Lowe’s before going to Home Depot because it’s better for us when we need to get back on the BQE home.
Lowe’s had great selections in time for spring cleaning .
It seems that Home Depot and Lowe’s had similar sales.

I complained to customer service. Another manager from the store offered me free delivery on the right sized cabinet and will take back the wrong cabinet free of charge which is $ 89.

During this particular outing to Lowe’s, after about 45 minutes of self-​directed search in the plumbing aisle, I found all of the items I was looking for to complete a minor project for work. I found PVC piping and was hoping that staff would also be able to help me cut it to a specific size. I asked a passing staff member if this was a service that Lowe’s offers and he told me that he had not seen such a thing done, but that I could ask. Fair enough, I did ask at the Customer Service counter. A manager there confirmed that generally, no, they don’t offer the service, but I should to go back to the plumbing aisle (46 and 47) and ask to have it done (for free) after I’d purchased the piping, which I did. One staff member referred me on to the supervisor of the area who proceeded to meet my request with such hostility, I was instantly transported back to the fourth grade. When I mentioned that a manager at the front customer service desk had encouraged me to ask, I was outright interrogated, «Who told you that?» I am not exaggerating here, his hostility was uncalled for, unprovoked, and unprofessional. The staff member proceeded to argue with me that the service was not necessary, since they already cut the piping into all the sizes one would need (10 foot and 5 foot lengths). So there it is, of course, I’m the stupid one for asking.
This review comes after some considerable thought and cool-​off period (12 hours) in which I had to think about ways in which I may have prompted the store managers to treat me in the manner that they did. There really is no excuse. This is a service that a store like Lowe’s can and should provide. It is part of the brand, not some niche, custom service. I’m not a child, I know what was going on here, this was a transaction in which I would expect a service that was above and beyond, then put in a position to beg and plead, until I ended up paying more, possibly directly to the staffers who’s job it is to accommodate customers in the first place. I am in full agreement with other posters who characterize shopping at Lowe’s as a harrowing, traumatic experience. But it should not be. As a matter of justice, I encourage all customers to ask for services such as cutting piping to size at this store. Do it often. I’m going to go back and ask for it again as many times as I can. The management at this location must be held accountable. Otherwise, their continued lack of service and concern threatens the Lowe’s brand and business.

It is a sad thing that there is no subzero rating. As my ten year old daughter said LOWES BLOWS! The worse experience I have ever had. First I ordered a fridge earlier in the year, they sent me the wrong fridge and then installed in a such a horrible way I had a leak for days.
Then my most recent experience: I ordered a washer dryer combo on 2÷22÷16 online. Never even received a confirmation. I contacted them and they said «Oh yeah, this item is backordered, we will let you know when it is available for delivery»! Once again not a peep from them until I contacted them again. Then they gave me a delivery date which they CHANGED 5 TIMES. They deliver the machine on ³⁄₁₉ and just plopped it in my living whereas I asked for my old machines to be hauled away and this machine installed. Apparently no one told the delivery staff that crucial bit of info. I called and was sent around for hours. Finally the next day i talk to someone who tells me some vague info about delivery and the machine is still sitting in my living room a week later. So, I don’t know about other LOWES but this particular one needs a overhaul. Extremely disorganized, unprofessional and unsatisfactory service. Save yourself a headache and go to another store. I am not a fan of HOME Depot either but they have been much more courteous and EFFICIENT.

Just visited here today, and I gotta say… this is not a good Lowe’s. Incompetent workers, idiotic customers, and just a pure negative feeling about this place. They barely have anything, it’s too crowded, and seems a little disorganized. The staff there would rather sit around and chat with each other than give a crap about the customers. As they say, the customer is always right and this customer says this Lowe’s is not a good one.

BRUTAL — the Millwork department does not know what it’s doing. They don’t return calls, they blame the vendor for their mistakes. They billed my credit card when I placed the order and I found out 3 weeks later the order never went to the vendor. No follow through on orders — they just send a fax and it ends there. Sloppy work, they just don’t care.
if possible stay away — terrible customer service and follow through.
I went to Lowes as they are usually so much better than Home Depot — but they must all train under the same school of chaos.

so i went to Lowe’s to get some stuff to remodel my bathroom and the sales specialist Irshad Julai was indeed a specialist. HE is great no doubt. he advice was on point and he knew what he was doing. AWESOME
I strongly recommend to go to this location and ask for this guy he is great.
i bought toilet and the sinks for the bathroom he gave so much advise and tips it was really good.
thanks Lowes for having such an awesome employee
i know some people hate this lowes but i like it

I generally love Lowes. But NOT this Brooklyn one.
We waited 5 FIVE different times for our delivery of appliances. No calls no good reason. Just blew us off. Horrible customer service at this store. Needs total restructuring. From the manager on down.
Getting ready to purchase a suite of appliances. Unfortunately I will AVOID this particular Lowes.

The place may have non existent customer service but there’s a lot more going for it then that. It’s a full sized Lowes that you would expect to find anywhere else in the country but located 5 stops out of Manhattan on the F train or right off the BQE and the parking lot always has space available. The place is clean, organized, and the prices are fair. There have been a couple times they didn’t have a small piece of hardware I needed that I needed to go to my local Ace Hardware for and I’ve been pretty disappointed any time I’ve been forced to ask anyone a question here but otherwise the place is great and I’m glad I don’t need to travel farther or mail order a lot of the products they carry. It’s also worth noting that there’s a Home Depot a few blocks away if you needed something here and they didn’t have it for some reason. I would say the exact thing about Home Depot in terms of everything except it’s proximity to a subway stop.

I have always been a fan of Lowe’s and this one didn’t disappoint. I was looking for some items and wasn’t able to find a couple but I found very nice employees who helped me. After I got home I realized one of the switches I bought wasn’t working and when I went to exchange it they did it without any hassle.

I have a confession to make: I love hardware stores. Independent, big box, I love ‘Em all. You just never know what you are going to find or what project ideas may strike as you stroll the aisles. And while I prefer to shop local for small items, when it comes to lighting, appliances, etc., Lowes has become my go to. It’s far better stocked and organized than Home Depot. Plus you are less likely to be taken out by a bad driver in the Lowes parking lot. Help is scarce but once you rustle someone up, they are usually pleasant and knowledgable. Prices are very competitive and they often have the same high end stuff as AJ Madison for less money. Of course for those items, prior research may be needed.

Coming to Lowes or The Home Depot in Brooklyn always tends to be a traumatic experience.
This Lowes is no different. The staff are not particularly helpful when i managed to track one down. The lady behind the paint counter outright ignored me for 2 mins before answering my question about where to find degreaser.
Really feels like this place has no manager. The staff are obnoxious and unruly.

Just a mess.
1) There’s no shopping carts anywhere. Not at the entrance, not in the exit, not in the parking lot.
2) The products on the shelf are in disarray. The shop vacuum section for instance was a disaster. The prices on the signs on the podium were different than the prices right below it. Despite «Try Me» posted everywhere none of the vacuums would turn on. The caulking was stuck in the boxes, and mislabeled. Almond, clear, white. were in the same gooey box. The sheet or bedding or whatever section was a complete mess.
3) I’m not sure whats up with the employees but the same announcement for a representative from each department to come to the front to deal with retuned merchandise was made a good — no joke — 10 times. The employees were all staring at their phones ignoring the message.
4) There’s no large bags at checkout? Seriously? Excuse me as I carry my cardboard box home in the rain. This’ll end well.
5) After paying, on my way out, the alarms went off. Did anyone bother to come check my receipt? Did anyone say that I was good to go? Nope, they just stood there and let me walk out.
These are all minor complaints in light of everything happening in the world, but come on. From beginning to end my experience was awful. I’ll stick to the mom and pop shops from now on.

For some reason, Lowe’s seems to always be more organized than their other home improvement big box competition. This location is pretty well stocked, and usually had pretty good sale pricing on appliances.

Somehow if Home Depot is out of something, like the replacement ceiling fan you need for your bathroom, you’re likely to find it here.
Prices are rock bottom, to be sure. Yes they carry everything, that’s also true. But it’s helpful if you know what you’re looking for. This is not your corner hardware store.
The frustrating thing about going here or home cheapo is that it’s hard to find someone to help you. And when you do, they may be in a rush & not too happy to stop.
If you want the full service option, go to a local hardware store. The old guy in the back has probably done every repair project before, can teach you plumbing, electrical & carpentry & even building codes in NYC while you’re there.
But if you need something at 11pm at night or want to buy in bulk Lowe’s is your spot.

My mother and i came here to do an exchange on a previous purchase we had. I decided to exchange my purchase with a Electric heater that i can use at my desk at work. Due to some very Menopausal women at my job, the work area is always cold no matter the season and for once i would not like to freeze my life away.
Once we walked in the greater at the door told my mom which aisle the heater were and they explained to my mom once she if finish shopping to go to Customer Service to do her exchange. Thanks to Nateah the process was a quick and easy exchange and she even had a nice warm personality which brighten my mothers day. If there were more employees like her in retails i could see no customer issues ever!

Did some shopping and feel the customer service here is a little better than the home depot that is nearby but still not below standard. On this particular trip I was looking for some LED flood lamps and was shocked to find out they didn’t stock any natural daylight ones in the particular size I was looking for. When I was just browsing around they just didn’t have much daylight ones in general.
No wonder their parking lot is not as chaotic as the home depot. They just don’t have a wide variety of products in store compared to the home depot. I was a little disappointed that I had to step foot in that home depot again because I just didn’t have a good experience with them. If the lowes had a better selection of items I would prefer lowes over home depot but it didn’t happen this time.

If Disneyland is the happiest place on earth, this Lowe’s is the antithesis of that. It’s the kind of place you go to when you’re having a really good day and you need something to bring you back down to reality. It’s the kind of place I’d send an annoyingly perky blonde chick to so it could ruin her sunny disposition. Home improvement might be the goal, but overall life degradation is the result.
The stench of human misery is all too apparent from the minute you walk in here… from the sullen looks on the employee faces, to the shrugs and blank stares that you get if you ask about anything. This place is piled high with so much crap and no one knows how to help you find anything. And it wasn’t just me… as I walk through the store I watched staff members shrug off person after person while they all stood around chatting idly or playing with their cell phones. You’re on your own in here. It’s every man, woman and child for themselves.
Its proximity to me, and it’s abundance of propane tanks and light bulbs are it’s only saving graces.