Madison Florist

Robert did my wedding flowers and table cloths on 8÷15÷15 and let me just say the service and promises was great but when it came to actual day of the wedding. HORRIBLE! My bouquet was frozen so by the end of my night my bouquet was dead. Along with my «so called» expensive table arrangements. Table cloths looked like it was for a sweet sixteen rather than a wedding. It was a complete mess. I would never RECOMMEND them to anyone.

It was the day before mothers day. I needed something quick and nice for my dear mother who I love very much. I opted for the most expensive flowers (the ones that don’t die I forgot what they are called, really pretty).
At other places would have been cheap but decided needed this now. Spent 100 something. After seeing what they delivered to my. mother I was not impressed and felt offended. I could have probably gotten better and cheaper from another florist with the same choice of flower. It’s messed up that you. took advantage of prices with me, but even more so when you promised something special for my mother and did not follow through. Anything for my. mother and I don’t regret wasting my money for her, but you guys really did take advantage for that price. Decoration for the flower delivery was not up to par, below par ! You guys suck. Was really expecting something decent for the price I paid.
Not recommended. Only thing that’s pretty is the façade of the flower shop that’s it.

Please DO NOT order flowers from this place (UNLESS YOU’RE GETTING MARRIED AT «giandos» APPARENTLY), especially if you are trying to be romantic and surprise someone. I received a call from this business at 11am or 12pm on this day, the man informed me that he is the local florist has flowers there to be delivered to me, I was taken a back a bit, because I’ve received flowers before and never got a call to inform me of them being on their way, plus I was wondering who could possibly be sending them… I put together that it was most likely my hubby sending them. We just been through some serious family problems so this gesture made sense to me and I was so touched that he thought to do this for me however, I’m so disappointed in the florist for a few reasons: 1) You took the WHOOOLE wow factor and surprise sentiment away from the situation when you called to inform me of the flowers coming. you knew you were delivering to a business, you were knowledgable of my business’ name and you know business hours are usually from 9 – 5 or 8:30 — 4, so what’s so difficult about delivering within a decent time frame of those working hours. I expected these flowers all day and they didn’t show! … 4:20pm rolled around for various reasons I felt i wanted to leave work early, I called the florist to ask them about their refund policy and if they could return the money to whomever purchased flowers to be delivered to me because I felt so bad about it, I called my hubby and asked him if it was him and low and behold it was him (sweet self!). I had to tell him the whole story and he was pretty disappointed himself. His plan wasn’t executed as planned; for this I feel so bad for him. Can you imagine trying to do something special for your loved one and reaching out to a florist to help them assist you in getting your kind point across, only to have the florist screw it up for you? Why deliver flowers at 4:40PM? If they hadn’t called me earlier in the day to inform me of the flowers coming, they would have missed me. Totally unprofessional, and when me and hubby called… they couldn’t rectify, or be apologetic toward the situation. Please get your flowers from 1800 flowers or a better place… the guys behind the phone for this place lack customer service and not only are the attitudes distasteful, but the service is as well. I’m totally disappointed in this place, please save yourself the money, confusion and time and contact a different florist for your services.

Robert did my daughters flowers for her wedding 5÷16÷15 at Giando on the Water. He was an absolute pleasure to work with. Responded to every call, detail and concern without any hesitation. The flowers were elegant and the Chuppa was magnificent. I loved working with Robert, he is the consummate professional. Trust his sense of style and expertise when it comes to wedding floral arrangements. He exceeded our expectations.

This placed closed back in 2014. It’s now a Vitamin Shoppe. Too bad, this was like the only florist on Kings Highway.

I went through FTD an ordered a 110.00 arrangement for my wife on valentines day. Let’s say I could of gotten a nicer arrangement from the ladies who sell flowers out of shopping carts. Very little flowers and some were dead. I called the florist the woman who answered was very nice and helpful and I sent her a picture of the flowers and she said it was a mistake on their behalf and arrange for pick up and deliver of new arrangement. At 7:30 am my arrangement was delivered and though the flowers were alive it looked like a 30 piece. Never again will I do business with FTD or Madison florist and I hope you all take my advice if they couldn’t get a $ 100.00 bouquet right do really think they can get a wedding arrangement right. The arrangement I ordered was exquisite option, the good option on the sight looked better than the crap they sent my wife. If they can’t handle the pressure of Valentines Day they shouldn’t be in business. Flowers supposed to be a message to the person how much you care for them this message was like telling my wife to go to hell. The only saving grace for that company was the Lady who answered the phone.

When one decides to be a florist, they are choosing to bring joy to the world every day. Nothing brings smiles to people’s faces like receiving flowers. But, when you are a florist and your Unilocal rating is 2 ½ stars, maybe it’s time to reevaluate that life choice.
I ordered a bouquet for a friend in NYC through FTD. This is the floral shop that fulfilled that order and here’s what happened…
When you chose a bouquet on FTD, they give you options of Good, Better and Best. Good being the smallest version of that bouquet and Best being the largest (usually a $ 30 difference). My friend was sure in need of the Best so I went for the $ 60 version. What he ended up getting was the $ 15 version. I understand that expecting to get the beautiful arrangements that FTD have in their pictures is unrealistic but the bouquet he received was… insulting. It included 16… yes, 16 blooms. In an ideal world, I would have gotten what was in the picture. The picture was amazing and should have included over 60 blooms. Realistically, I would have been satisfied with something in the middle, but 16 flowers for $ 60…are they not aware that the internet exists where people even 1,743 miles (yes, the exact amount of miles) away can express their dissatisfaction? I am also very well aware that FTD is overpriced for what you get and that you shouldn’t expect the amount of flowers based off of what you can buy from your local florist but personally, I can go down and pick up 4 to 5 dozen roses for that price (speaking of roses there were a total of 3 and all 3 of them were wilting). I just can’t fathom how they found this acceptable. On top of the lack in size, everything looked just kind of just thrown in there. Overall, worst bouquet I’ve ever bought.
I called FTD at 12pm to let them know that the bouquet was… less than satisfactory. They contacted this florist directly while I waited on the line. When the FTD rep came back on the line he seemed awfully shaken up. He said that the florist informed him there was NO WAY that they could send another bouquet out to replace the flowers and that it would have to wait till tomorrow. If this was a Friday, a Saturday, 3PM any day of the week, heck even a Thursday, I could understand that you are too busy to get flowers out by the end of the day. But this was 12pm on a Tuesday. Nothing I could do though. So I agreed but stipulated that he would need to receive them by 5 before he left work. 4:30 rolls around today and no flowers. I call FTD again. FTD calls the florist. FTD rep comes back on the line (shaken up) and says that the florist is now unwilling to fulfill my request and that he hung up on the FTD rep. Per the shaken up reps and other comments on here, I have a pretty good idea of what happened on the other end of that line.
The power of the review here in Austin is great. This florist wouldn’t exist here with this kind of experience and these kind of reviews. I truly hope that Madison Florist can come to realize that they are in the business of bringing smiles into the world, not frowns.

I ordered a bouquet for Mother’s Day and it NEVER GOT DELIVERED. When I called to find out what happened, the receptionist was RUDE and hung up the phone. AVOID THIS FLORIST!

I am honestly shocked by all the bad reviews. Two years ago today we got married at Giando’s and I am so glad they recommended Madison Florist. Take a look at these beautiful orchid center pieces from my wedding. I knew that I only wanted orchids and had a vision in my mind — not only did I change that vision over 3 times but Robert was so patient with me and made it work. When I arrived at the reception the day of my wedding and saw my vision come true, I was so ecstatic! They turned out to be more beautiful than I had imagined! Thanks Robert for putting up with me! :)

I’m a regular customer for years, they’re the go-​to place for flowers in Brooklyn. My wife loves flowers and is a tough critic. Madison Florist never fails to impress her with what they send. I’ve used many florists in Manhattan and Brooklyn over the years, and in my opinion Madison Florist is the best combination of quality, service and price.
I’ve often ordered the roses or one of the arrangements on their website. Now they have a good understanding of what my wife likes so I can just tell them what the occasion is and my spending limit, and leave it to them to come up with something beautiful and creative.
I’ve found their service to be top-​notch and dependable. As an example, we found out one-​time that my wife dislikes sunflowers for some reason, and not only did they replace the arrangement with something she really liked, but they let her keep the first one.
I usually ask for Robert, and he’s great, however I recommend everyone there.
I’m not a frequent reviewer, they deserve the recognition.

I have personally used Madison Florist when planning my parents vow renewal and have to disagree with any review that was displeased. I am a wedding planner and designer and have worked with numerous vendors, especially florists, and can proudly say I will be working with Madison Florist in the future. Robert was very professional and accommodating to all of my requests. He was amazing throughout the process– even with last minute color changes for the entire order! All of the bouquets and centerpieces were absolutely exquisite and the compliments were endless!!!

I was referred to this florist by Giando on the Water restaurant for my wedding. LOVE THEM. Communication was easy, no hassle getting exactly what I wanted. They made great suggestions and worked within our budget. They arrived at the venue, set everything up, delivered my bouquet etc with no problems. The flowers were beautiful and fresh. I had the most amazing wedding and Madison Florist did a great job! I would absolutely recommend them.

Called them late. Needed an arrangement — a basket — delivered to a
funeral home in Brooklyn. Spent $ 100. .. and I seem to have gotten
a lot more than $ 100 worth of flowers. .. and the arrangement was,
in a word, stunning. It looked as if it were worth twice what I paid.
Delivery was right on time. .. I believe the owner himself drove — in the
ice and snow — and made the delivery. I have used Madison before, was
always satisfied, and will use them again..

I was referred to this florist by Giando on the Water restaurant for my wedding. I read these reviews and didn‘t want to use them, but was convinced that they‘ve been working with Giando‘s for many years and would do their best because they knew the layout of the restaurant, the details, etc.
First of all, I‘d like to start with communication with them. They do not reply your e-​mails for weeks, when you finally call them they seem to make a look like they have everything under control and they were not supposed to answer your e-​mails. They got a lot of information wrong in a contract, so I had to go over it multiple times.
Secondly, they were trying to convince me that the color of the flower i wanted was the color they had (which didn‘t match). I was very persistent and got that color and that‘s why they got two stars and not one. My bridal bouquet was nice but some of the flowers looked rather old, the orchid and some roses lost their petals even before the ceremony. Center pieces were nothing like they presented to me before the wedding. Like I some kind of fool and won‘t see it. They made them smaller and put more cheap flowers. The center pieces fell apart the next morning.
My ceremony flowers. I made it very clear and it was spelled in the contract as well that I did not t want any calla lilies at my wedding. I showed them a picture how I‘d like my ceremony flowers to be arranged. It was NOTHING like in the picture. Moreover it looked very cheap, there were calla lilies which in my country people put on graves and use at funerals.
Overall, they charged us $ 1800. Another better company offered the same price. These guys arent‘t worth it.
Don‘t trust these good reviews, it‘s all bullshit. If you want nice flowers for your wedding, go with a different company.

Last Wednesday (5÷8÷13) I ordered a Teleflora arrangement to be sent to my friend who was recovering from surgery. I asked to use this florist since it was the closest to my friend’s home. What could go wrong? Everything! Flowers did NOT arrive on the day requested! Day two, no flowers arrived late either in morning or afternoon. I called Teleflora and they attempted to contact Madison but could only leave a message.
It was decided to cancel the order at 6:30 pm and attempt a delivery the following day by another florist. At a few minutes to 7 PM an arrangement arrives at my friend’s house with my «Get Well» message written on a «Happy Mother’s Day» card! Really?
The flower arrangement did not match the picture on the web site as to size (much smaller) and condition of flowers (roses in full bloom instead of emerging buds).
Replacement flowers arrived from another florist the next day On Time and of much better quality!

Robert and his team at Madison Florist were absolutely amazing, absolute pleasure to work with. Robert really helped to make our wedding the amazing day that my husband and I had hoped it would be in Brooklyn, New York! They were punctual, courteous and VERY thoughtful. Robert put at us ease and made the most beautiful flower arrangements. I gave him a picture of my dream wedding cake with flowers on it and Robert nailed it! We highly recommend Madison Florist! And highly recommend you work with Robert Agge!

I am shocked by these reviews! The reason I chose Madison florist for our wedding in Oct 2012 was because of the amazing job they did at my brother’s wedding a few years prior.
Everyone at Madison was professional and nice when planning my wedding. When I went for my consultation, with George, my suggestions were listened to and when I asked for a professional opinion about my ideas, I was provided one in the most respectful manor. We worked through what I wanted and came up with beautiful arrangements and centerpieces, that fit into my budget. I still received compliments about my flowers a year and ½ later.
The day I came to see the samples made, which was very quickly after our first meeting, I was extremely happy and pleased with the results. Changes were discussed and details were finalized so everything would go smoothly on my wedding day, which it did. George spent countless time with me to make sure I was happy and pleased with everything I was ordering. We went over my order multiple times to make sure nothing was missed. On the day of my wedding, the flowers showed up on time and church was set up flawlessly. Not only were my flowers beautiful but were fresh.
I highly recommend Madison florist to any bride or anyone looking to buy a flower arrangement for any occasion.

I ordered a bouquet of flower for my girl friend from the Madison Florist website, but she never received the flowers. I wanted to surprise her. She just had a baby.
I called the store. Someone picked up the phone and said the order was delivered before I provided my name and the order number. I asked him how you knew what my order was and you were sure it was delivered. How come I didn’t receive a confirmed e-​mail. He said okay you could give me your e-​mail I would send a confirmation to you. Then I was wondering how he knew what my order was.
I called my friend which i didn’t want to. She didn’t receive any flowers.
I called the store back, they said they didn’t received the order. There was a problem with the website. I was really mad. Now I have been receiving marketing e-​mail from them. I’m wondered how they have my e-​mail, but they didn’t get my order. I will not buy anything from them again. I don’t get how they run business.

NO stars if possible.
The most ridiculous customer service that I’ve ever had dealt with. Okay, okay, I understand today is Valentine’s day, but how do you put me on hold for 15 minutes and expect me to wait? On top of the waiting, I spent half the day trying to even get a ring tone. Busy tone through out the whole day.
I wanted to do something sweet for the girlfriend. I also did not want to wait last minute to get flowers for her, knowingly that I have work until 7pm. I simply didn’t have the time to get fresh flowers. I placed the order A WEEK ago; February 6^th, to be exact. I expected them to have my flowers delivered in a timely matter today. What’s the point of sending them out tomorrow with a Valentine’s Day card on it? Wouldn’t that just defeat the purpose of Valentine’s day?
I will NEVER place an order here again.
Future customers, seriously, beware. They’re overall rating is that low for a reason. It’s no joke.
–Update
After this terrible situation, I went back in-​store for a refund because I KNOW for a fact that they won’t be picking up the phones and will be put on hold for who-​knows-​how-​long. I even had to wait 10 minutes to get serviced.
Oh well. Got my refund back, since obviously, no work was done.

Wow. I haven’t even used this place and I can tell you their customer service is so lacking it almost hurts!
I was referred to Madison Flowers by my wedding venue, Terrace on the Park (located in Queens). I am unable to use the phone for personal calls from work so I went to their website (I do get many moments where I can use a computer). I was not impressed — its BLACK (when I think flowers I think light & bright, fresh, colorful, happy, not BLACK) and the flowers all looked exactly the same — very heavy, over done, 1980’s style massive centerpieces. None of the modern, super-​trendy-​right-​now flower balls or terrariums, or clusters of small arrangements, nothing funky like bird cages or floating blooms. But they are familiar with my venue, so I figured I’d give them a try. I filled out a very long and detailed questionnaire and hit submit. I noted in the questionnaire there was a question about what my budget was — selections *started* at $ 2,000. That was Monday.
Within 10 minutes my cell phone started to ring. But I can’t answer because I’m at work. I wait a few minutes and check my email. Nothing. The next day, still no email. Wednesday, again during business hours, they call. Still, I can’t answer and still no email.
This is a huge pet peeve of mine — in business one should always respect the customer’s communication preference and answer in kind. If they email, email them back, don’t call; If they call, call them back, don’t email. Its pretty easy.
Thursday I send them an email through their website saying I can’t speak on the phone, please email me back. Several hours later I get a very generic email from Robert with essentially no information — no hours, no comments on my detailed questionnaire responses, just an offer for «a complimentary interview to discuss [my] wedding needs» at one of «2 locations for [my] comfort.» Only neither location is very convenient — Brooklyn with street parking only or mid-​town Manhattan (ok I work in mid-​town, but unless I know they have evening hours, coming from Queens to mid-​town on a weekend isn’t very pleasant a proposition). And what on earth is a «complimentary interview»? Does that mean sometimes they charge prospective customers for the privilege of discussing flowers?
The email refers me to check out their website for more information. The website that doesn’t list hours or show any modern floral ideas.
I haven’t even spoken with anyone from this place and already I’m pissed off at them. I get it they aren’t journalists and maybe writing isn’t their preference, but hot dang, if you don’t want to do written communication don’t offer it! I can forgive the grammar and formatting errors the email was riddled with, but not the lack of any useful information whatsoever. And if you are the «house florist» for a venue in Queens, having a location in Queens, or at least accessible via Queens subways, should pretty much be a given.