New Lots Car Service

It was my first time using them last Friday and I was very pleased. The dispatcher was a bit short on the phone, which I didn’t like at all, but the driver Dionisio made up for it. He was very polite and a good driver. I also enjoyed how nice, neat, and clean the car was. It smelled good too. Price-wise…I say about average. 7.5 miles cost me $ 25. I will certainly be using them again.

Worst customer service ever! I’ve used plenty of car services and this one is unprofessional and disgusting. I called for a cab, the dispatcher said to be outside in 5 minutes. Called back after 10 minutes because the cab was not here and the dispatcher said get over it. I can’t get in touch with him I have no cars. Then he proceeded to hang up the phone. Are you freaking kidding me? Is this the way you treat customers that are paying you for a service? I am never and I mean never ever calling them again. This was not the first time it happened but trust it will be the last.
Their service sucks!

Agree with the other reviewers; ask the dispatcher for the price and confirm before you get in the car. The car showed up quickly and it was a pleasant enough ride. The driver quoted me a higher price than the dispatcher, but he there was no real issue when I told him the correct price.

I am very pleased with the service that I get from New Lots Care Service. They are very punctual and they get you to your destination without incident. The drivers are very friendly and a little flirtatious (I don’t mind), and a very helpful with loading and unloading packages, groceries or luggage. Yes, they actually get out the car and help you! :) And most importantly, they don’t run up their prices.
I wish that I could give it five stars. However, they service has this annoying habit of taking their phone off the hook or playing that recorded message in your ear over and over again when they have no cars available. Perhaps they should create a message that states, «Sorry, we have no cars available at this time, Please check back in a while.» That way, the customer doesn’t get the run around and become annoyed.
Good service, though.

Dispatch wasn’t so good. Ended up barely getting to my appointment on time, but the driver was polite.

I never can understand how a taxi service that has drivers that all have their own prices as if They were Working for themselves..

Other than there always bring a slight confusion with the price these guys are fast and safe. You won’t find a better car service this side of brooklyn.
It would be in your best interest to get a price from the dispatcher though. It’ll save you an unwanted converstion about what the ride is worth.

Confirm the price with the dispatcher. Makes for a more pleasant ride when you know exactly how much you will be charged!