Nooklyn

Had a bit of a mixed experience using Nooklyn. The first girl who showed us several properties was extremely disorganized and unprofessional. She couldn’t get the door open for one of the apartments and tried for about 25 minutes. For the second apartment, she forgot the key completely and had to wait for a coworker to drop it off. When we actually found a place we liked, she gave us conflicting information on the day of the lease signing, causing us to panic. When we pointed out the mix-​up she did a complete 180. Her once friendly and approachable attitude quickly turned rude and discourteous.
I don’t appreciate dealing with this kind of attitude when it was her own incompetence that caused the confusion in the first place. Her disheveled way of conducting the apartment viewings wasn’t helpful either.
A different girl, Hayley, helped us go over the lease and finalize the paperwork. She was great, and I wish she was the one who showed us the apartments previously.

I had an exceptional experience with Nooklyn. I stumbled upon an apartment listing in Greenpoint via Trulia that looked to-​good-​to-​be-​true, so naturally I reached out. Within minutes I had an agent (Cris Rodriguez) messaging me, and we scheduled a time to view it. He was very responsive and communicative, which made me feel at ease and excited about the place. When I saw the apartment the next morning, I was blow away by the location and the value, so I acted fast to fill out an application and put a deposit down. Two days later, I was signing the lease, and next weekend, I move in! This was by far the most painless NYC moving experience I’ve had, and I couldn’t recommend Nooklyn more.

Worked with Jake and found an amazing place– he was so accommodating throughout the entire process, I would definitely recommend working with him and with Nooklyn :)

I worked with Noble Nowitzki and he was absolutely fantastic. I was looking for an apartment for 3 people with a few criteria and every place he showed us had everything we wanted and more! Even through some hiccups on my end, he was understanding and able to switch gears on the spot. Thorough, helpful, and always looking for the best deal for us only begins to describe Noble. I’ve recommended him and Nooklyn to pretty much everyone I know, even if they weren’t looking for an apartment. It doesn’t get easier or more fun looking for apartments in Brooklyn — and that’s saying a lot because we all know how god awful it is looking for apartments in nyc.
Thank you Noble!

This is such a wonderful down to earth company. Taylor made everything as easy as could be. We are moving back to Brooklyn from the Middle East and between all the emails and FaceTime, Taylor sure was great to work with. He found us an awesome place and was real flexible and patient with the time change from where we are. Cant wait to get back to Brooklyn! Thanks Taylor for everything. For sure using your services next time we move.

This company blows me away with its approachability and customer service. Taylor C. was amazing to work with to find my NOW home. Taylor was not only a great guy to talk with and hangout with while doing viewings, but he was completely open, transparent, succinct, and everything you want from a good real estate agent (the humor is probably the best bonus).
Apartment hunting is a headache in this city, and communication is key. Taylor was on point with answering any and all questions in a timely manner and made this process a breeze.
Thank you, Taylor and Nooklyn. I can’t stop talking about you and how you made this process a breeze!

Ryan McLaughlin at Nooklyn was amazing! He made himself available with my crazy schedule and was so patient during my never ending questioning. He showed me apts in Bushwick that I picked out but also had some suggestions on his own. He was very understanding when I didn’t like something or an apt and we just moved on. He also gave me a tour of the local area pointing out restaurants, bars, and other life necessities! This was super nice of him since I am new to the area.
I couldn’t have asked for a better experience. Renting in New York is usually a nightmare, but Ryan made the process so much easier and I love my new apartment!

Ended up not getting an apartment through Nooklyn but did find one of my roommates through them. Very knowledgeable and helpful agents who are young and understand how difficult it can be being a post-​grad trying to find an apartment in New York.

These 5 star reviews have to be written by the employees themselves. Extremely unprofessional and inexperienced. After 2.5 months of waiting for our deposit to be sent back to us from my ex landlord Mendy (179 Stanhope St, Apt 2L) or Nooklyn (Diego), we eventually just went to the office two times to ask our deposit. But, We received NO response until NOW. It’s agencies like these that give renting in Brooklyn a bad rep.

I completely loved working with Venetia! Venetia saved our lives, assembled quality roommates, and locked down a dream apartment (which is also affordable and has private bathrooms per tenant) within 3 days!!!
Definitely reaching out to her again next time I need to move!

Before you read the rest of this review, understand two things… 1) If you are looking to rent within the intense New York City market, you absolutely must work with Talya at Nooklyn. She is a fantastic broker and an amazing person. In fact, there are not enough words to describe what a pleasure it was working with her. From the moment we met in Bushwick on our first showing, my partner and I knew our nightmare of finding a place in NYC was coming to an end. 2) We should have worked with a large company like Nooklyn from the start. It would have saved us a lot of time, energy, and money. Their application fees are transferrable so you pay them ONCE and they run your credit only once. If you get denied for an apartment, they «flip» your application to another that you like using the same information. You can’t beat that. So, especially if you are moving from another city or state, use Nooklyn. Trust me, I’m just trying to spare you from the hell we went through.
We recently re-​located from Chicago to New York and what a journey it has been. I am so fortunate to be writing this review in our beautiful new apartment (gosh, what a relief). Before getting into this whole cross country move, we fully understood that it was going to be a difficult process. However, what we went through was so insane even our New York friends couldn’t believe it.
Basically, we dealt with the shadiest companies, nearly got scammed out of twelve hundred bucks, worked with the worst of the worst brokers, lost five hundred dollars in application fees, and spent three and a half weeks waiting to hear back from one single management company with another broker (only to continuously get the run-​around). Try to imagine, you’re moving nearly 800 miles away in a month so you start your search early… traveling back and forth from Chicago to New York on a strict budget, doing everything right; because you can’t stay indefinitely, your livelihood is in someone else’s hands. You want that person to be skilled enough to take care of you, right?
Unfortunately for us we just hadn’t met the right people and in New York you can barely trust anyone. After being scammed, abused, berated, and lead on by money hungry brokers and rental agencies, we were at our lowest point, completely and utterly disappointed… going broke and scared about our housing situation. We had twelve days before October 1^st and panic was setting in. After a quick Google search we contacted Nooklyn. That was the best decision we had made up to that point.
The sweet receptionist at Nooklyn put us in touch with Talya and from our initial phone call I was ecstatic to be working with a broker who right away seemed to care about our situation. We met in person a few days later, and like I said, we just knew something about her was different than all the other people we had dealt with. We told her our story and she assured us she would help us find a place to live. Our situation wasn’t exactly ideal, but Talya went to the moon and back for us.
Anyway, we applied for a few apartments with Talya as our initial one was denied. Of course we were disappointed, but Talya kept re-​assuring us we would be okay in her hands. She somehow kept coming up with new apartments for us to see… We went on a bunch of showings with her and she never had a problem meeting with us last minute to go show us another place. She was consistently on the ball; always answering texts and phone calls, and communicating to us with updates. She genuinely cared about finding us a home and we will forever be grateful for that.
It really is no wonder that Nooklyn is taking over the rental market in Brooklyn. They seem to just get it. Not to mention, Talya takes real estate seriously; she is a consummate professional who will do what it takes to find you a place to live. She went above and beyond for us and I can’t thank her enough. Meeting her put an end to our nightmare of finding an apartment in Brooklyn. Because of Nooklyn and Talya, our two dogs and us have a cute apartment in Crown Heights with amazing rent and a great living space. We have a home just as Talya assured us. My family can finally start our new life in New York City and I couldn’t be more thankful for that.

I’ve had the pleasure of working with Jordan through Nooklyn. He’s an extremely thoughtful agent that pays careful attention to what you’re looking for in an apartment. When we were viewing apartments, I really appreciated that he offered to take us to some places via Über because it was extremely hot out (damn you NY summer) and even brought bottled water for my roommate and I so we wouldn’t get dehydrated!
Most of all I really liked that he didn’t try to push for apartments outside of my budget or bring me to neighbourhoods I had not expressed interest in living in. Even after the lease signing, I was pleasantly surprised that Jordan followed up about the move in process.
In terms of communication, Jordan was particularly great to work with because he’s punctual about responding to emails and texts. That’s extra plus points from me.
I took one star off because of some miscommunication about the move in date – but Jordan was quick to rectify the situation and was extremely accommodating to our needs.
I’d work with Jordan again, he’s an honest person that won’t try to bullshit you.

Found my very first ideal apartment in New York through Nooklyn! The agents are honest about the listings, responsive, punctual, knowledgeable about the neighborhood with tips on where to go, and also just cool to chat with. The website also has the roommate feature which led me to find someone to live with!
Our landlord was out of town during the weekend that we moved in, but the key exchange and communication with previous tenants went very smoothly with Nooklyn’s help.
I’m a firm believer that each moving day is the new worst day of your life, but having found that perfect place to move into through Nooklyn certainly made this time around less frustrating.

My wife and I have been landlords now for 10 years. We’ve been blessed to have many good tenants over that time. One very important lesson we learned in that time, is that good energy draws good energy. Good people draw good people. Nooklyn for us proved to be a real estate firm with good creative energy. In particular the agent we worked closely with Shane Firek, was cool, responsive, and made my whole family feel at ease. The tenants he got us came with the same energy.

So if you are looking for a firm and an agent you can work with, I recommend you seek out Shane Firek at Nooklyn. For my wife and I the ultimate test is when we can come by a place, with our 3 kids, and get a feel for it. Nooklyn past that test. Be Well
The Guzman’s
Bushwick Landlords

After looking/​researching apartments in New York City, it could become overwhelming. There are so many places that come and go on the market and it can be complicated to narrow your list down. After spending weeks on finding a new place, Siobhán from Nooklyn, was beyond a bright star in helping me and my roommates.
After dealing with other brokers, Siobhán seems like she took a sincere approach in finding a place that is right for you. She truly cares about what you are looking for and will show you places that fits those parameters. A great thing about Siobhán is the knowledge she has in the area. I didn’t feel like she just just selling a place but rather a home. She was able to tell me the history of the building, information about the landlord, neighbors, places around the apartment, and public transportation. She is beyond accommodating and have such a bright spirit. Wonder person inside and out and it makes you feel good about making a decision you are making about selecting a home.
If you need to find a place to stay, Nooklyn is a great place to start. With their urban… funky…yet professional atmosphere, their offices has a group of amazing person ready to help in anyway possible. If I ever need to move again within NYC, Siobhán will be the first person of contact for me and hopefully for many of you too.
Thanks Siobhán

In a desperate rush to find an apartment, Siobhán contacted me immediately when I responded to her NakedApartments listing. She was able to show me + my roommate the apartment the next day, and we were filling out our paperwork and on our way to signing the lease within just a few days. Siobhán was super responsive to all of my questions and would text me back within minutes!
If you’re looking for someone who you can feel completely comfortable with during an experience as difficult as finding an apartment — Siobhán Heaney is your girl! She did everything should could to make the entire process as easy as possible. I can happily say that less than two weeks after deciding to move our lease is signed and we are on our way to happier days — in a brand new, rent-​controlled space!

I’ve had few positive experiences with real estate agencies in NYC, but my experience with Nooklyn was fantastic. When my wife and I moved back to Brooklyn from San Francisco we were exhausted and decided to hand over the apt. search to an agency. Nooklyn had great reviews, so we went with them and a few others.
I worked with Matthew and he was great. In fact, there was a point where Matthew and I were going to look at a place and I found out that my wife was already there with a separate agent/​agency. Matthew knew the address and told me to just meet my wife since there was no reason to have an awkward situation with two agents. Before I left he told me «Don’t let them charge you a fee, because there isn’t one.» Sure enough, the other agent wanted to charge us a 15% fee (this could be due to different arrangements with the owner and various agencies, but still).
Later, my wife and I sat with Matthew in his office while he exhaustively went through every listing that might have met our requirements. He and his coworkers were completely up front with us about the arrangements of each property, including exactly why some had fees/​half fees/​no fee, etc. He even met us Saturday night at the place we chose right off the plane from SF with our two cats to fill out the lease (the only time we could get it done and still stay there that night).
I like everything about Nooklyn. The office is nice and welcoming, everyone there was cool and straightforward, I never felt like a «mark» or that I would be taken advantage of. Overall, the people at Nooklyn came across as laid back and intelligent, not «sales-​y» at all.
I highly recommend Nooklyn and Matthew and I’ll be using them exclusively for future apartment searches.

After spending hours and hours looking at other listings across the city, it was a relief to finally find someone who actually felt like they took the time to gauge my roommate and my interests, consider our price range, and show us places that we could actually consider. Jake Amber, aka the coolest broker in the world, spent hours and hours with us trying to find the place that was just right. When we weren’t happy with one place, he could tell and made sure that he showed us two others that we’d like much more. And when we finally found the neighborhood we felt we were going to settle on, he took us to a delicious pizza joint in the area. How many brokers not only show off the property, but the neighborhood too?
If there were any doubts about us feeling comfortable in Bushwick (we were living in Manhattan the last 4 years), he changed our minds, and at the end of the day, we not only met a broker, we met a friend, who happen to help us find our new home. Not only that, we were able to find an awesome roommate through Nooklyn. I was skeptical about finding a roommate online after hearing so many horror stories about things like craigslist and what not, but that was not the case here.
Overall, I’m so thankful to Jake and Nooklyn for making this process so much easier for us, and the results have been great. Jake is the man. I highly recommend Nooklyn. Enough said.

The world is a funny place…
The morning after writing my last review (you should see it below if you need to understand the context of this follow up), the owner of Nooklyn (Harley Courts) reached out to me through Unilocal.He sent me his number and asked me to give him a call…
Considering everything that had happened I didn’t have much hope for this conversation and thought this may be my chance to «Let ‘Im ‘Ave it!» as we say back home. Before calling, I got down, banged out a couple of push ups, looked at myself in the mirror, flexed and prepared for battle. But then, something really strange happened. I found a person at the end of the phone that was genuinely sad and upset at our experience with his company. «This can’t be right» I thought, «he’s the enemy!», as he listened to the whole story, apologized profusely and then decided to offer some possible resolutions…
This is where S**T GOT REAL…
First off, he immediately said he would refund the brokers fee we paid last year (and true to his word he sent it to me within 10 mins of having ended the phone call). $ 1200. BOOM! I was silent high-​fiving my room mate while on the phone like I’d just won a small victory for the every poor bastid screwed over by the NYC moving experience. MISSION ACCOMPLISHED!!!
But then, he kept on talking… He insisted that if we were still looking for a place to live he would like to provide us with a broker and waive all fees for the apartment if we found one we liked. No application fees. Nothing… «Uhhhh ok?» I said dumbfounded. I had to sit down. This could be the break we needed. Looking for an apartment sucks in this city, if I could get FREE help, that would make it so much less stressful. No trawling through fake Craigslist ads. No «15% of the years rent broker bulls**t» (Nooklyn usually charge a month or half a months rent FYI). This was too good to be true! Like a warm NY winter.
But he just kept on talking, and with it came the icing…
Once we found something we liked, if the landlord was paying Nooklyn to find a tenant, he would CREDIT us that amount to make up for the terrible time we had and help with any moving costs, AND if the apartment wasn’t clean, he would send his own cleaning staff to make sure it was spotless before we moved in… Please read the above sentence again. You didn’t read wrong.
I was genuinely shocked. It was all so unexpected. All I did was write a Unilocal review! I couldn’t believe the turnaround. I said I would take him up on all his offers, and would like to start looking as soon as tmrw. He asked what I was looking for, what my budget was and he would get someone awesome to call me back with rental options and viewing times.
The next day we went to Nooklyn greeted by both Harley and Wesleigh Singleton (who was to be our broker). Harley told me that since our conversation he’d made sure not to work with the previous landlord we were unfortunately paired with and would not list any of his properties again. He again apologized and wished us luck on our search.
Obviously hearing our previous horror story Harley and staff wanted to make everything as easy/​simple as possible. Wesleigh got a feel for what we wanted to look at, which locations interested us, what our budget was, and then off we went… In her BADASS JEEP! No walking in the cold for these guys! It was emotional. As traumatized as we were from the previous experience, we laughed, we joked, it was like going out with a friend to look for apartments. Wesleigh was straight up, honest & customer focused (much like my previous broker Christopher Grande). We found a place we liked (4^th spot we looked at). Wesleigh and Justin (the listing agent) haggled with the landlord and dropped the advertised rent by $ 200, & got us a free month. Let’s not forget we would be credited some cash too as the landlord was paying Nooklyn a fee…
After a week of waiting for the landlord to make a decision on our application we finally signed the lease today!!! Following momentous occasion Wesleigh took us out to a local spot to celebrate.
These days it says a lot about the integrity of a person and I guess a company to admit they made a mistake, got it wrong, essentially effed it up. Harley, Wesleigh and the Nooklyn staff did whatever they could do after the fact to help. I gave up all hope of recovering anything from that genuinely crap time we had last year, but ALL these guys really helped to turn it around.
Thnx Nooklyn, (Special) Thnx to Harley and Wesleigh. You’re all AWESOME (and invited to the housewarming)!

Wow! Nooklyn is SUCH a pleasure to work with. Particularly Steve Schaefer. He brokered our 3 bedroom apt in The Williamsburg/​Bushwick area and I gotta say, I don’t see a reason to ever go back to using Craigslist again.
Going to Nooklyn, a reputable broker, has been invaluable in fostering our relationship with the landlord. It’s like your own personal Jewish lawyer handling all the ins and outs of your apartment hunt, keeping it smooth all the way up to the lease signing. Some landlords are very demanding– Nooklyn definitely goes the extra mile in helping you handle all the hoops you gotta jump through to appease them.
I was apprehensive at first about using a 3^rd party broker because I thought there would be exorbitant fees, but honestly, all we paid were some small application fees, first/​last & security. You’re not paying an additional month’s rent for a brokers fee, so why not use a broker who has a consistent and ongoing relationship with the landlords?
Nooklyn in particular also has some AMAZING and affordable listings. As you will see, their website is extremely streamlined and easy to use; many pics, useful info on the apartments. it just beats the heck out of Craigslist!
Good luck!