Oh! Nuts of Boropark

If I could give them no stars I would. Don’t order from here especially for a holiday! They lie about when it will be delivered and don’t even bother apologizing for doing so. I placed an order a few days before Rosh Hashanah and even called to make sure it would be delivered on time and was told it would ship the next day. A week later I call to cancel and get a refund because it hasn’t even shipped yet. I have also heard that they charge restocking fees for items that don’t end up being delivered. What a joke!

This company has terrible customer service and has no business shipping chocolate. They sent me melted chocolate then after five calls and two emails had the nerve to charge me for an ice pack that was tossed into a cardboard box. Melted again! No refund or response! DO NOT ORDER FROM THEM!

I have only ordered online but I am very impressed with their speed and the quality of the products. The prices on the bulk goods are better than I can get locally (even in Cambridge, MA) and they have a great variety. I ordered on a Wednesday afternoon and I had my order by mid-​day the following day, and I chose the least expensive shipping method. Highly recommended if you’re looking for good prices on nuts, dried fruits, seeds, etc.

I’ve had a really good experience with my online order with this company. The products were great, and the dried fruit arrive within 48 hours of my placing the order. I will definitely reorder with this customer-​friendly company.

Reading the reviews below, made me wonder if this is the same place that i like so much. But then i noticed that some of the bad reviews are for delivery orders, so maybe that is the reason. I dont know.
I think that they have the best nuts in NY. I am ususally buying there at Friday morning, so everything is fresh. They can get really crowded at this time, so try to get there as early as you can on Friday morning. I can’t recommend anything, since i think everything is good.
Try them, You will enjoy :)

Zombies In Shipping…
Pros: Good selection of Elite chocolate bars. People in Customer Service seem reasonable.
Cons: Shipping Department is staffed by zombies. Policies of Customer Service should be more customer friendly.
Suggestion: Quality control needs to improve or their out-​of-​state sales will disappear.
Star Ratings:
— Overall: 2
— Selection: 4 (on website)
— Selection: 2 (they should know what’s out of stock)
— Price: 3
— Shipping: 0
— Convenience: 2
— Customer Service People: 4
— Customer Service Policies: 2
— Value: 2
My team at work has been a major sponsor of the Silicon Valley Jewish Film Festival for the past 3 years. We’ve received significant «goodwill» from our contributions, but wanted to have a more one-​on-​one connection with the festival-​goers. So we decided to offer Elite chocolate bars from Israel free of charge as each person entered the theater.
Next question was where do we find a good selection at a reasonable price. After searching the internet, I decided «Oh Nuts» had the best combination of features we needed. Their website had a good outline of the items normally available at a cost similar (or a bit less) than the competition. There were more choices than I could use, but better to have too many than not enough.
I spoke to «Mimi» in Customer Service who helped with my order. Since we needed 4 different types of chocolate bars for a total of 17 boxes with 12 each, I asked for a discount. She offered 15%. Not great, but I wasn’t in the mood to shop so I accepted. Then we discussed shipping. She recommended 2 day air with ice packs surrounding the boxes instead of 5 day ground transportation which might cause melting during a cross-​country trip… plus a small break on the cost. I agreed, but it was certainly not cheap.
The next day, Mimi called to say one of the 4 flavors (accounting for 2 of the 17 boxes) was out of stock both at Oh Nuts and the wholesaler, so we rearranged things. No problem… although you’d think they’d know in advance.
A few days later, a huge container arrived with 15 of the 17 boxes ordered (the 2 substitute boxes came a day later). Everything was accounted for… but 3 boxes (36 chocolate bars) were ruined because the person who packed did not protect the ice with a cover. They melted. Condensation was everywhere. They might as well bathe the bars in water. Forget «Oh Nuts». I was thinking «Oh S – t».
I immediately called, explained the situation and arranged for 3 replacement boxes sent via 5 day ground transportation (not nearly as expensive as 2 day air which was already paid for). Okay, but the woman (Mimi?) asked me to send the damaged chocolates back to her office in Brooklyn. Although she e-​mailed a prepaid UPS mailing label, why should the aggrieved customer go through extra hassle? Would a sane person try to shaft them for 36 chocolate bars? Who knows.
Interestingly, when the 2 substitute boxes arrived a day later, the ice packs were covered and chocolates dry. However, when the 3 replacements boxes showed up 5 days later, the ice packs again had no «dressing». Completely open to the elements. Fortunately, the bars were only damp.
Bottom line: We received the desired total of 17 boxes of bars in 3 installments instead of 1… with 3 flavors instead of 4… and with hassle instead of convenience. Next time, I’ll look somewhere else.

This place is the WORST! We ordered form two different places and the other place delivered their candy on time, in one piece and the order was complete. OhNuts sent us half the order and when I called them on it they were so rude. I paid the $ 50 for the ice packs they said I needed and when I tried to tell them a lot of stuff was missing not to mention we got stuff we didn’t order they said,“it’s coming in another box next week.” The lady would not listen to me about what was missing and kept cutting me off. When I got the order it had more than we ordered (because she was bent on not listening to me) and so OK whatever I guess we now have two extra kinds of candy we didn’t order AND the knowledge that this place is RUDE and NOT professional at all. They would send me one line email responses with no signature etc. ugh! Sorry, I’m done here. Did I mention the candy bag was busted open and we had to scoop 5 lbs. of six lets out of the bottom of the box?

There were worms in my carob pods and in the boxes, and a moth. Oh Nuts never bothered to contact me when I emailed them about this. Had to throw out the majority of my order — what a waste of more than $ 40! And horrible customer service.

Ordered my wedding candy months before the wedding and then a week before they told me I need to pay $ 50+ for shipping to over night because it was hot and the
ice packs were only good two days. I was stuck at that point since I was out of time. So, I agreed to pay. The candy came with NO ICE Packs… the orange slices were stuck together on the wax paper, malt balls a little broken up since the just throw all the candy in the back with no packaging. Next time I would for sure by local since the shipping saved me NO money. The orange candies were not like my Grandma had… way too tart. I had a 5 pound box and they were not a hit at all. Loved the mint malted milk balls, had jelly beans and those were fine as were the other couple things I got. Just wished they would have given more notice about the HIGH shipping cost.

This place drives me absolutely nuts… Ha, pun OBVIOUSLY intended! I love the incredible selection of various candies and the delicious chocolates. I’m not really all about nuts, so I could care less about those, but for those that are — there’s plenty of them to go nuts over. Tee hee. OK, I’m done.
The candy selection is awesome. I found a gum that I hadn’t had in years — and there were plenty of cute novelty items. Great spot for a gift idea. Glad it’s just far enough from me that I won’t be tempted to find myself perusing on a daily basis.
Service I received was great — the clerks were very helpful with questions pertaining to gift baskets.

sure i love my nuts and this place has some of the best but it’s definitely all about the selection of malted milk balls.
growing up we all had out milk chocolate malted milk balls at the movies but this place is nuts about them. they have stores in new york but i don’t live there so i order online in bulk and stock up. they cost about $ 6.50 per pound so i like to stock up big time. just check out these outrageous flavors.
cookies and cream
strawberries and crème
mint cookie
hot cinnamon
french vanilla
maple
neapolitan
peanut butter
ice cream sundae
espresso
razzberry
coffee and cream
orange
pumpkin spice
mango
pineapple
coconut
blueberry
lemon meringue
these things are awesome for sure! i can definitely tell you i don’t waste these on trips to the movies but people love my place for the holidays and that is a fact.

For the most part, you’re on your own in this place which I dont mind because I very rarely ask for help in general when I shop anywhere. I first went in the spring and again yesterday.
Spring 2008– Very good experience. Cashier was nice. Selections there are amazing… different gummy candy, chocolates, lollipops, jellies, jelly beans, nuts… its all wall to wall and pretty amazing… i got 3 bags of candy for 10 bucks which isnt too bad at all considering a simple bag of hersheys goes in stores for about 4 bucks. Overall I loved it.
Yesterday-​Same experience for the most part except when I got to the cashier… there were 3 cashiers and when it was my turn, 2 of them left the register, especially the one closest to me. His. i guess manager? owner? started speaking to him and the cashier didnt look at me or say a word to me and just let me wait there with my candy on the counter. Finally one of the non-​jew workers come and ring me up. No apology for waiting, nothing. Way to apply customer ettiquette.
Better to go on a weekday… the first time i went it was wednesday but the 2^nd was on a sunday and more people were in there. Sundays are always busiest it seems… probably because everything is shut down late friday and all day saturday so mon-​thurs is probably best to go.
What I do find very cool is that they have a website but when you go to boropark, its one of few stores worth going to in that neighborhood… most of everything else is junky.