Pizza Hut

This location is Ridiculous!!! Long wait for delivery and when you call to check on your order the little air head girl that picks up the phone is so lost… I ask for the to contact the driver to locate him and the girl is arguing with me about the time the order went out place my order at 11:36 it’s still now an hour and no pizza NEVER AGAIN WILL I BE ORDERING FROM HERE !!!

They delivered a burn up pizza and breadsticks with no sauce. Calling to get through take forever. They just need to shut down and horrible service.

Young lady so rude and so illiterate didn’t know how to spell… no knowledge of other pizza Hut locations… on superbowl night smh. I’d rather go back to dominoes.

I dnt even know where to start I order the 5 $ two or more and one the pizza was worse than little ceasers I’m completely disappointed never coming to this location again

Unprofessional is an understatement. I placed 2 orders online within minutes of one another and they were supposed to be done at the same time. I got there a few minutes late on purpose, and my wings were just coming out 5 minutes after my arrival. I asked about my pizza and was told that they were on 170 something and I was 180 something. Fast forward to 40 minutes later and I’m still waiting. I check on my pizza again and am told that there was no more chicken, no call or any type of notification whatsoever. The manager was at the register giving refunds and neither her nor the cashier apologized or even tried to make things right. Corporate was emailed as soon as I got home. Will never go to this pizzahut again.

My niece & nephew were visiting me and asked for Pizza Hut. We went to Pizza Hut and I placed my order at 6:19p, our order was ready at 7:04p. I asked the cashier 2 times if my order was ready and she kept saying 10 more mins. They are very slow. I’ve never waited more than 20 mins at Domino’s our any pizza restaurant. I didn’t order anything exotic or unusual, it was stuffed crust pizza and it took 45 mins. They have to do better. They need to improve their time mgmt skills.

I wish I can give this place zero stars. I put my order in at 8 PM and did not receive my pizza until 9:55 PM. When I called to inquire about my pizza, the girl repeated several times that I should have called in my order to get better estimated time. How does that help the fact that it takes two hours for someone to get pizza and store is 10 minutes away from me? On top of that, my pizza was cold.

Omg. I should have read the reviews before ordering. This place is horrible. ! We placed a order online to pick up at 9:45 … We got there at 9:43 and didn’t receive our order until 10:20. We had to ask again for it and turns out it was sitting there for the longest. They ruined perfect pizza. Pizza Hut is usually amazing. The cheese pizza was somewhat burnt and not cheesy at all. Our other pizza had about 15 percent cheese on it. The WINGS! Should have been called wing jrs or something. I’ve NEVER seen wings so small. N they were dry AND we got shorted. First and last time coming here.

The only way to describe my experience is: LONG AND DISORGANIZED!
This Pizza Hut is an utter mess, to say the least. The online specials were different from in store so I ordered while in store for pick up. There was a discrepancy with the order, where we waited 10 mins for the manager to come out and resolve the issue. No apologies. Nothing.
We literally waited close to 1.5 hours for two medium pizzas and an order of eight bone in wings. Again no apologies.
Now the young women cashiers were trying their best to accommodate all, but it just fell short. Not their fault, but I think it begins in the kitchen. Orders were incorrect, pizza were burnt (lady literally came back and asked the rhetorical question of: «would you eat this?» displaying burnt cheese on pizza. They did make her another one without any questions asked).
What I think makes this place disorganized is the heater for the pizzas are for both carry-​out and delivery. It causes confusion for patrons, cashiers and delivery workers.
Its a brand-​new establishment and there will be kinks. But what I experienced here was disturbing.

The wait is way to long. They are never open late night. The service is horrible. But the pizza is better than dominos. But they always seem to forget something that I order & I end up waiting longer for the rest of my food.

Why are there no tables?

Me & my boyfriend work in the area so we came here for our lunch break. Place fckin stinks. The wait is super long for no reason. Its very unprofessional. I would never come Here again

Absolutely the WORST pizzahut. I ordered delivery and it took them an HOUR AND A HALF to get to my home. Once my order arrived (btw I ordered large cheese pie, cheesy bread and soda) my pizza was cold and burnt and I got cinna sticks (yuck!). The delivery guy was extremely rude and had a child of about 4 or 5 yrs old sitting in the back seat of his car!!! Like WTF! The order was wrong and disgusting.
I called pizza hut and told them to just credit my card… the guy wanted to send me another order, but I refused… I did say they can pick up this order, but they no to just trash it… still waiting for the money to go back on my card.
NEVER EVER AGAIN!

Omg was so excited that pizza Hut finally opened in my area … the pizza was not up to standard it tasted like a knockoff frozen pizza the bread was very thick and very dry the wings horrible I will stay with papa johns or dominoes

The absolute worst Pizza Hut I have ever been to. And I’m not even a big fan of commercial/​franchise style pizza. However I like Pizzahut the best out of all of its competitors, Domino’s and Papajohns. (Little Caesars not included yuck!)
Anyway I put in a order to pick up on a night when I didn’t want to cook so I thought I would buy something Good and Quick for my family… QUICK & GOOD is the furthest thing from this Pizzahut. After arriving to pick my dinner box up of 2 medium pepperoni pies. Bread sticks and Wings, I was informed that the wait will be 30mins-​45mins to receive my food. Say what?! Almost an hour for pizza even after calling it in. At this moment I should have turned around.
After waiting for almost an entire hour I got my food, from a girl at the cash register who seemed like the customers were all irritating her! One young lady came back and noted that her pizza was cold and another man came back with the wrong order.
When I arrived home and opened my Pizza box I then realized my order was correct however my Pizza was in fact cold and the cheese on the pizza was burnt. I only gave this place 2 stars because the wings were a different touch from other pizza places. Not better, just different. The wings at this particular location are first fried THEN tossed in sauce. Which I thought was the only positive here.
I will stick with the Pizza Hut in Ozone Park Queens.

The wait is long but what do you expect for something new… Wings are good and the pizza is better than dominos