Plaza Honda

OK so last week I went into plaza Honda because I wanted to test drive a new 2016 Accord sport. The sales consultant I ran into was Malik. He told me to come back the next day because he does not have one for me to drive. They had 2 of them in the show room he could have pulled one out for me to test drive like Hyundai did. But the lazy factor kicked in or they are selling a lot of cars and just don’t care. I went back the next day to test drive the car, I was happy and said lets crunch some numbers. I’m not going to go into too much detail but basically asked him to be honest with me about the deal. First I asked him if Honda was offering any type of deals to feel him out. He said no there’s no deals, I said really you don’t offer what Honda is advertising on their website. He’s like that’s only on the 15s. I already knew that was not true they were offering deals on 15s & 16s, so right from the start I had a bad taste in my mouth. He came back with a silly number the first time. I was like you have to do way better than that. Then he came back with a much better number. But it was still not where it should be, I told him I only need 10k miles a year he came back with 12K and said it would only be a $ 1 difference. I was like really are you sure, he again said yes. I was like OK fair enough. So I paid all the fees picked the color I wanted. He said I will have to wait till tomorrow to pick up the car. OK so that’s good it let me sit down and go over the numbers. What I realized was Honda was offering the same residual value on 36 & 39 months 10K a year so the 10K would be no less than $ 6 no more the $ 10 a month less. I wrote him an email saying I was upset he was not truthful with me. He replied and said he was totally honest with me. I went to pick it up and confronted him about it and he told me he said a couple of dollars not $ 1. That’s not true he told me $ 1 that’s why when he original said it I was like are you sure, anyhow he’s like we don’t care about a couple of dollars. I said I know it doesn’t matter to you but it sure does for me. He said I was making him feel uncomfortable I was like really you’re the one making this difficult and uncomfortable. So we took a walk to grab some papers from the car. He called me and said he fixed the deal with what I wanted and in fact it was 39 months 10K was $ 6 less a month. I was finally happy, that’s what I was trying to achieve from the start. I sign the papers & go out to turn my old lease in. I’m OK with him not showing us anything about the car. I’m not OK with him letting me drive away with no temp tag in the window very unprofessional. Now this big one the most depressing part of all of this. Why would you drill 2 holes in the front bumper without asking me. I have bought multiple cars from plaza and other dealers never once has anybody ever done this. I live in PA I have one plate in the rear, I love the look of a car without a front plate. Now I have to put some ugly vanity plate & holder there. It has been a month now my temp registration has expired, so I called plaza 4 times and finally got someone to tell me what was up. Because Malik has refused to contact me and tell me that I owe money and that’s why I never got my registration, classy guy right.
The main reason I took my time to write this is because I contacted Malik about this & my registration I left in my other car and he has not responded to me. Once again very unprofessional, take some lessons from Hyundai or Toyota. They did everything the opposite of you. Instead of Malik worrying about his bonus as he said, worry about being professional take that extra step like taping the temp tag to the window, or asking the customer if they would like you to show them things about the new car you just sold them. Or ask them if it’s OK to drill holes in the front bumper even though they have no front tag to put on. Malik also asked if I would send people to him like family or friends, I said I would if he was strait up with me. Unfortunately he has not kept up with his end of the deal, he would rather ignore me. My brother & a friend of mine are interested in a new Honda after seeing mine. I will not be sending them your way. I’m not saying plaza Honda as a whole is bad I’m sure there are many great employees that pay attention to detail.

BEWARE THIS DEALERSHIP!!!
I went to Plaza Honda for an airbag recall. While the work was being done at the dealership my tire was punctured. They bought it out completely flat. The service rep, Kawsar, told me my tire had a «slow leak», filled the tire with air and said it would be fine. 15 minutes after leaving the dealership, I was on a complete flat, stranded on the side of the road. I purchased a tire from a Fix a Flat location just so I could make it home.
Though they acknowledge damaging the car, they made no concessions towards resolving the issue.
DO NOT TRUST THIS DEALERSHIP. Don’t trust Kawsar, Richard Dugin or any service rep. THEY ARE LIARS. They put my life in danger by knowingly sending me out of the dealership on a tire that had been punctured.
PLEASE go elsewhere. PLEASE go to Bay Ridge Honda. Anywhere other than this dealership. They have shady practices… and after all I had been through were very RUDE in our phone
I have to file a civil suit in order to be reimbursed for the damage they did to my car that day.
DON’T EVER DO BUSINESS WITH THIS UNPROFESSIONAL DEALERSHIP.

Don’t ever do business with this unprofessional dealership.
Bad experience in the past with a window replacement.
Bad experience just trying to book an appointment for free driver side airbag recall. Was told me car IS NOT ELIGIBLE FOR SERVICE!
Yet, I have received 5 mailings direct from Honda and have verified this 3 times, and it is a national recall, and I EVEN HAVE MY OWN DEDICATED WEBSITE SET UP BY HONDA.
I just laughed and told them not to bother to double check.
Clearly Plaza Honda does not like to do free service for recalls. I see they have done this to others.
Don’t. Go. To. Plaza. Honda. Ever!

This place is a joke. I’ve bought two cars from here, extremely unhappy with both. Beside ALL of the problems with my first. My second is a 2013 Toyota Camry. When I bought it i was told everything is covered from bumper to bumper for four years! About two months into having the car, the engine light went on & the key would not work! I brought the car to the services and was told that this was all my fault. I had to pay to fix both problems, even though I was told EVERYTHING would be covered! They then gave me a very short list of things that would be covered (after having the car for two months). So I paid for the problems that were fixed! Left the shop parked the car and the key was still not fixed. Right away I brought it back to the service center, but was sent away after being told the key is fixed. It’s now been a couple of weeks and the key does not work at all! ($ 160 wasted). Now I am trying to get in touch with the service center, but can not get a response!
While I was shopping around I picked a previous rent a car. Was not told this was a rent a car until I was signing the papers! The service center told me that I dropped the key and that’s why it does not work! I have never even dropped the key & the key has been in many many hand since it was a rent a car.
Plaza Honda is a terrible dealer ship. I regret going back to them after ALL the money I put into the first car. This will be the last time I ever deal with them! Save yourself a lot of time and money. They have terrible costumer service and are obviously blatant liars!

I just got back from a service appointment at Plaza Honda, and the experience I had was a complete joke.
The story: I received a Recall Notice from American Honda; I had to get my airbag replaced. I made an appointment at Plaza Honda last week. When I arrived at the specified time this morning, the agent told me they had run out of airbags! She agreed to go see if there were any more, and after 15 minutes came back to tell me they found one and could install it. I left the car there.
I received a call at 10:40 letting me know the car was ready to pick up. I arrived at 11 am; they did not know where my paper work was. I was shuttled back and forth between three different people for 15 minutes. Finally, they found the paperwork and told me to wait out in front as the car would be brought around.
After 30 minutes I went inside to find out where my car was. The cashier told me she never told me to go outside and get the car. I showed her the paperwork. She checked and said, «Oh, the car is coming out now.» I waited out front another 10 minutes. Finally, frustrated — and with no one in sight — I walked through the service bay, insurance regulations be damned. And there, in the back of the shop, was my car… UP ON A LIFT. The three guys sitting around laughing asked what was up. I told them that was my car and it was supposed to be ready. They had no idea what I was talking about.
I found the original service agent who told me she’d figure it out. I asked to speak with the manager. Another 15 minutes later, and I was speaking not to a manager, but to an assistant manager. He told me that the car was done, but then the mechanic put it back up on the lift. I asked him why. He said he had no idea. I said, «Can’t you ask the mechanic?» He said, «I don’t know where he is.»
Finally, after another 15 minutes, another guy told me the car would be ready and that the problem was my car looked a lot like another car (duh, it’s a Honda service department) and that the mechanic had put it up on the lift thinking an oil change was due! Another 10 minutes later, and I was in my car and driving home — I looked at the AirBag, and it looks the same as before — slightly mis-​aligned. I have no confidence that they actually did the work they claimed.
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When I initially made the appointment, I received a «confirmation call» a day later from Plaza Honda. However, the woman actually said she wasn’t there to confirm the call, but she said they noticed my car was old (2002) and wanted to see if when I was there for the recall, they could get me to test drive a new car!
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Also, while I was waiting there today, a young male customer said to me, «Air bag?» I said, «Yup. You?» He then proceeded to tell me a tale of woe: the service department had his car for the airbag recall since July 22 — two weeks! He said they brought it in, disassembled the air bag, then realized they didn’t have a replacement airbag. He’s been back several times, but they don’t have a new airbag, and they can’t re-​install the one they removed. He asked if they could give him a loaner or a rental car, but because he’s not 25 — he’s 24 — they won’t do it. This poor guy’s been without a car for two weeks — for an airbag recall.
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Adding insult to injury is the fact that the seedy waiting room has two large flat-​screen TVs blaring… when I was there, they had Jerry Springer and The View on full blast and everyone was looking quite miserable.
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Avoid this place like the plague.

I went here with my bff to purchase a car and the selection of cars they have are cute. ok prices for a Honda!
Now as far as deals they aren’t giving you one!
4 stars because I had to ask for bottled water! Some dealerships have beverages available to potential customers.
The Finance Manager is polite but he’s firm with pricing. I’d say come there with all the facts and numbers so you can walk out with a good deal.
If you happen to stop by check out the Honda Accord Coupe in Matte Black. Sweeeeett.

If I could give zero stars I would! A few years back I trusted Honda Body shop to repair my car after a bad accident! 5 years later the paint starts pealing ONLY on the parts of the car that was repaired by Honda Body! I walked in about two months ago to inquire about the faulty work knowing the Body shop had a «lifetime guarantee». I was promised to have my car repaired! Took it back a few days later and only received a run around! The story goes on but long story short. Don’t take your car here to have body work done! Honda itself has authorized body shops and they are not one of them! If I wasn’t in the market to purchase a new car I would have had my lawyer involved! Please take my silly advise people!!! BEWARE

Awfully unprofessional and Incompetent. Went to get heating core replaced. Quoted $ 1300 which was $ 600 more than what the local mechanic quoted. Went to plaza because I figured they would know the car and take less time. A 6 hour job turned into 10days. They disassembled the vehicle only to reassemble it and crossed the electrical wires. It took the 3 days to identify a problem that they created. The sevice team ignores calls, made offers on providing a loaner car which he could not do and could not get the manager who apparently was in a meeting 24hrs a day. There was no apology, no credit given nor free surfaces rendered. I’ve never seen so much unprofessionalism and incompetence on so many levels from mechanic to service representative in my life.

Took my car in for service, got it back absolutely dirty like it was in a Warehouse. Took ten to fifteen minutes for them to find my car and get it to me after service.

Beyond poor. I went to Plaza ready to buy a car that day in cash. Told them exactly what I wanted. I researched both my trade in and new car prices. Both the car price and trade in price for my car were ridiculous. It was as if they wanted me to leave.
The salesman seemed to still be in training and his manager didn’t seem to want to make a sale. We were buying a car that day and couldn’t be easier customers. We even had the title to our trade in and could have taken the new car and gave them out car that SAME day! The trainer and his mgr wouldn’t budge at all on their quote so we left and went to Bay Ridge.
Bay Ridge quickly negotiated both the trade in and the new car. We saved exactly $ 1k in one hour and that included the drive time from Plaza to Bay Ridge. We pick up the new car tomorrow. I realize there isn’t much wiggle room on a 30k car but I’d rather have that $ 1k then the dealership take it!
PS Plaza didn’t even call to follow up. It was such an easy sale that they lost so very quickly. I am sure their manager would be furious had he/​she known.

I can only speak for the service center. Its annoying every time I come in someone is trying to sell me a new car! Like damn can I get an oil change in peace. I don’t want or need anything else. The only upside is they have a waiting room with seats if you choose to wait, and a shuttle service.
Oh yea! And I hate that every time I get may car back they change my damn seat! Moving it back a bit so you can fit in is fine, but once you drop the seat back so you can get comfortable as if it is your car is NOT OK!!!

Unilocal should really really allow zero stars. Where should I begin. I purchased a brand new 2014 Honda Accord from Plaza Honda. We worked with a gentleman named Richard. He was super easy to deal and took the time to answer any questions in detail.
Upon purchasing the vehicle, I was asked to write a review on social media. Well here I am! Since purchasing the car, it’s been hell. I received a call from Honda financial company informing me that my payment was 12 days late. Which, is VERY strange, seeing as how my payment was auto-​deducted from my checking account on the date the payment was due. I should also mention that we were signed up for something called the «Smart Payment Plan.» Which i find out later is a third party company that splits your monthly payment in half, apparently making it more «manageable.»
My husband called a total of 5 times before being able to speak to anyone. Once we spoke to someone about this supposed late payment, they explained to us that we needed to make an ADDITIONAL full payment the same month because they bill in advance. WHAAAT??? So in essence, using the smart payment plan they proposed actually is a complete waste because it actually made my payment late. Also, why aren’t my payments going directly to the bank!!!
My husband and I have called numerous times and left messages, in order to be removed from this scam of payment plan AND to get Plaza Honda to submit the payment I already made to the actual bank. OH! not to mention the fact that I’ve been hung up on a few times while waiting to speak to someone. You’ll notice they have inexperienced teenagers in the office handling your contracts and attempting to take care of your financial concerns. You’ll notice that some of these teenagers do not even speak proper English and have no customers service skills (especially on the phone). FUN!
I pretty much plan on showing up to the dealership and raising hell, since they choose to ignore me otherwise.
In the event that someone from the company follows up and comments on this review (like they’ve been doing with other reviews) save it and don’t bother because clearly you’re not responsive when I call.)
Off I go to Twitter and other social media networks to spread my disdain.
Smooches!!!

Leased a new 2014 Honda Accord on April 25,2014. Went over all paperwork and wrote check for amount due. Never received my new car registration. After countless calls to my salesperson, Steve S., he finally returned phone call to inform me that I owe Motor Vehicle Bureau an additional $ 133.50. No one ever contacted me about this and if not my phone calls to dealer, I surely would’ve received a ticket. Upon questioning my salesperson re: underpayment, he had an attitude and said «so I should pay this out of my salary?». Dealership received their $, salesperson received his commission, they underpaid DMV and I had no recourse but to pay up. Not Happy and will not purchase from Plaza Automall ever again !!! If this review helps someone in the future, I’ll feel redeemed.

I have received incessant mailers and phone calls from Plaza Honda and Honda in general despite 15 requests to be taken off their mailing list.
The last few mailers have been requests to refinance my agreement with them, however I don’t even have financing with them.
I have resorted to filing a complaint with the FTC against them.
Be forewarned…
Terrible experience, I would not recommend Plaza Honda.

Larry at plaza honda was a gem. He was calm and no pressure but once we went to the finance part, it was all downhill. We were quoted one price on the phone and showed up and was quoted 50 more per month with no explanation. I showed a better deal to the finance guy from another local dealership who tried to weasle his way out of his way higher price was tax included but the paper clearly said plus tax which I gladly pointed out. My husband took out a calculator and did the math which was a good strategy because you can’t argue with numbers.
In the end, I told them that they wasted our time by quoting one price and then when we got there changing it. They didn’t even check our credit so there was no reason for the increase other than trying to take advantage of us. Ironically the finance guy said we were «all over the place» when in fact, their pricing was all over. He spoke loudly and I just can’t get my mind around why someone would want to buy or lease a car from someone like that. If they gave us the price we were quoted on the phone, we would have taken it but not after how rudely we were treated. I felt the finance guy was insulting and I feel bad for nice honest people like Larry who have their sales compromised like that.

Shady, shady place. If you value your time and your money — RUN FROM IT!!! First, they never give you real numbers online or by e-​mail because they will try to suck as much money from you as possible in person. They quoted Honda CRV 2014 LX for $ 265 a month for 39 months PLUS $ 2900. After lots of BS the guy made first payment $ 2000. I started signing papers but then my friend called me and mentioned another leasing company. I called that company and on the phone I got $ 262/​month for 36 month and $ 1240 in fees (including first month payment!!, even lower then what True Car shows you). Feel the difference. I said I didn’t want to get a car from Plaza Honda. They said OK.
I wasted like 5 hours in Plaza Honda and it took me literally 12 minutes and a 3 minute phone call with that other leasing company.
Lesson learned: stay away from dealership and stay even more far away from Plaza Honda and I feel like any other dealership they have on that plaza.

I had one of the most negative customer service experiences I’ve had at the Plaza Honda dealer. I scheduled a time to test drive specific cars in advance, was confirmed to test drive three cars, and then confirmed on that date that I was going to come at the scheduled time. When I arrived, the receptionist had my name recorded and found me one sales rep who proceeded to basically explain to me that none of the other reps wanted to attend to me because I was a woman alone, but that he would attend to me. Then, a previous customer of his approached him and he passed me off to another sales rep who took me out to see the cars I was interested in. However, in the middle of showing me one of the cars, he went inside and sent the receptionist out to «babysit» me while he was occupied with something else. About 20 minutes later he returned and showed me a second car. I reminded him that I wanted to test drive them. He then went inside for another 10 minutes and returned saying that he had no license plates available to take me out for a test drive.
I would discourage anyone from patronizing this dealer — I ended up leaving without getting what I had come for, and my husband and I were prepared to purchase a car in the upcoming weeks. Needless to say, this locale definitely lost my business.

Plaza Honda requires an appointment to buy tires and then doesn’t bother to have the tires in stock when you arrive. Lots of shoulder shrugs and indifference. This is a real shame because Honda makes a great car. Too bad their Service Dept. doesn’t respect their customer’s time.