Public Storage

This location is very basic. And should meet your storage needs. Be aware of online pricing and promotions which are not always disclosed onsite.
Get the most for your dollar, remember you are paying them!
Overall service was fair but far from outstanding.
Daily customer service greatly needs improvement, then again it’s Brooklyn not Palm Beach.

Betsy and Adriana was awesome! Quick move-​in, speedy on the paperwork, thanks guys!

Alize was very professional and helpful in setting us up in our storage unit. Great offer when you sign up online!

Absolutely loved my experience booking here. Christine understood my needs exactly and went out of her way to make sure I got the unit I needed (even though it wasn’t the one I had reserved online). I wish they were open a little bit earlier/​later just so I could go before or after work, but the staff and the location can’t be beat!

When I moved in my monthly price was $ 138 for a 8×10″. Just Two years later with their latest 17% increase They want me to pay $ 246, The increase makes it more expensive for me a person who has been using Public Storage at this location for more than 5 years (i moved into the 8×10″ less than 2 years ago)
The place is secure, the staff are nice, but the hours are horrible (9:30 am to 4:30 Pm?) and the prices are ridiculous. What sort of loyalty do they expect when someone can walk in off the street and pay $ 40 a month less than what they want to charge me.

Public Storage in Downtown Brooklyn has consistently provided me with great customer service. Monique & Adriana were friendly & ensured to explain every detail about signing up & what to expect afterwards.
If you are like me & are concerned about flooding, get a storage space several floors up. If you will be using the space for a while, pack your items in plastic bins to avoid wear & tear of regular cardboard boxes.
To access your storage unit, you don’t have to go through the main entrance. You can enter directly into the building at the loading dock on Prince Street so have your individual elevator code handy.
The store is well organized & carries everything you need. From bubble wrap to boxes, you will find useful supplies here at affordable prices. I would definitely recommend Public Storage to family & friends.

Almost ALL of the employees at this location are wonderful but Ray is the greatest! She turned a bad situation into a positive one. Store your stuff here… only if you want, like AMAZING customer service! Like %100 of the time!

I had one of the most stressful moving days ever! Had to pack up and store my stuff in 1 day. Public Storage closes at 5pm. I was stuck in traffic and couldn’t get there until 4:45pm.
Katiria and Olga at Public Storage were AMAZING and SO helpful. They allowed me to finish my job all in one day. They were compassionate and allowed me to stay a few minutes after closing time.
Definitely a great experience. Highly recommend.

The $ 1 promotion turned out to be $ 54 after I was obligated to purchase the cheapest insurance plan of $ 11, and the $ 20+ «Public Storage Approved» lock. The company does not allow you to use other locks. Too bad the wooden doors of the containers could be kicked in regardless of the type of lock used. The promotion is a scam to just get you in. Don’t even bother if the storage company isn’t close to you. My wife and I thought we’d save money with the promotion. But after all is said and done with taxis and moving expenses, using Public Storage will likely cost us more then we expected in the first place.

Excellent customer service!
1. The manager at this facility called me multiple times, in advanced of my move, encouraging me to come in and view the storage space. She insisted that seeing everything and walking the property before the day of the move would make things much easier
2. Olga was there when I arrived. She was very knowledgeable about the property and move-​in/​move-​out procedures in general. She also saved me $$ by recommending a smaller unit that will totally meet my needs
I’m hoping for consistently excellent service for the duration of my stay at Public Storage Gold St.

This place is horrible. They gave my DRIVERS LICENSE to SOMEONE ELSE when they held it so I could borrow their carts! It took over a week to get it back, and get this, they then gave me the OTHER Woman’s ID to have me handle the exchange. It took over a week to get them to compensate me for this screw up. I had to get identity protection.
A month ago they randomly notified me that my rate was going up, with no reason. No notice, just basically saying, «we decided you pay more now.» Then, when I told them I was moving out, they cancelled my recurring card payment (without telling me), and told me TODAY that I couldn’t get into my unit without paying a late fee! I’m only late because you cancelled my payment without telling me. Im livid and I can’t wait to get out of this place. Use anywhere else!
Update on ¹¹⁄₇: I just had YET ANOTHER PAYMENT ISSUE WITH THEM. No one seems to care that this place is being run into the ground with terrible service. No need to setup autopay because I’m moving to a place down the block and paying more just to get out of this place.

After viewing a few different options for storage units in the Brooklyn Navy Yard area, this was far exceeded everyone else. Sure, the spaces were all essentially the same. Some offered different types of rooms or slightly different prices, but what you receive with Public Storage is AMAZING customer service. Katiria went through absolutely every single option with me, every detail of the contract, and made it clear as day that they were not out to try and scam me. When I had questions, she didn’t respond with, «I don’t know… I’m new here» or «Let me check»…she immediately knew how everything within their system works and made it understandable for a new customer.
If you’re looking for a 30-​second sign up process where you have no idea what you just purchased, go to one of the other storage unit places. But if you have a little bit of time to get walked through your best option and be educated about your purchase — look no further. Public Storage is heads and tails above the rest in this area.

Great customer service provided here. Katiria and Adriana were very informative and helpful. We also appreciated the special they were running, which saved $ in our pocket.

Very nice service, great facility, Adriana was super helpful and really pleasant, calmed our nerves on moving day!

I received great service from the office staff. They walked me through all the paperwork and necessary building details slow. They also reassure me about the safety of my things being stored at this facility.

This place isn’t great; the elevators are slow, and the office staff doesn’t like to be bothered. It’s kind of hard to get your car around to the back. The hours are awful and pretty much guarantee that you have to move everything during the work day.
However, if you’re looking for a really short-​term solution, you can actually just rent a unit for $ 1 the first month and then cancel it after 30 days without ever hearing from them again. No contract, no contact.

Start thinking like a business who care. It’s very unthoughtful to let people park in the loading dock.
Make the loading dock for loading only NOT PARKING!!!

Prices go up every year from 108 to 150. F that. That’s that ish I don’t like.