Rainbow Lighting

Horrible service. Wanted to buy a chandelier, had to wait 40 minutes for them to check if it’s even in stock. It wasn’t. So they told us to come back the next day because they’ll have it the next day around 1 – 2 pm. Said alright no problem see you tomorrow. We call the next day about it, and they said it’ll be there in 2 weeks now. We said you told us yesterday that we’d have it today. They said «you didn’t leave a down payment». You didn’t tell us to! You told us bye and see us tomorrow! I have a hole in my ceiling ready for a chandelier and I am not leaving it like that for 2 weeks. They only give their full attention and service to other Jewish people, and everyone else doesn’t matter or gets half-​ass service. They wouldn’t answer our phone call anymore either and got very rude on the phone.

Waited two weeks before calling to see where my chandelier that I paid in full was I was put on hold to only learn it wasn’t ordered they apologized and said it will be in in a week. Said that was fine. Called a week and a day later again put on hold asked if they could call me back said that was fine. Oh we apologize they are shipping it out within the next 24 hours … Said it would be in on Monday or Tuesday called Tuesday still no light fixture called Friday was rudely told they didn’t get their delivery yet and then lied to about what time they actually closed. Just left from them with my full refund after they offered the floor sample to me for «some money off» I would never go back I would not recommend this place to my worst enemy and the little they cared that it has been a month since my order was placed. There are a ton of chandelier/​lighting stores in the area so if you are shopping around do not go here even if you are desperate. … They also lied about the time they closed when I called today to see if it was in was told 6 and they close at 7 they are a mega showroom of lies!!!

Great experience. This is the second time I have purchased a fixture from Rainbow and again I was so impressed with the service and especially the price. I saw the same exact fixture in another Brooklyn store for $ 120 more! The sales person helped me decide if the fixture would fit well in the room and aftet I told him it would he got up on a ladder measured for me and then offered to give me a special part from his stock just in case it hung too low. Then he offered to carry it out to my car. All around great experience. I tipped him well for his time and impeccable customer service.