Randex Cleaners

Randex is our preferred neighborhood dry cleaner. In park slope/​gowanus, there are a number of options available, but we keep going back to Randex. Perhaps it is because the staff is super nice. Perhaps it is because they are great getting our stuff back clean and pressed well. Perhaps it is because our dog drags us there as he always gets a treat. :)
Nevertheless, Randex does a great job and is on par with others with respect to pricing.

I am so upset. I have used Randex cleaners a few times and was so happy with the results until today.
Like Benny T.‘s experience, I picked up my dresses and shirts and found stains that were not removed and what appear to be new stains. It’s so disconcerting because one of my favorite dresses still has a stain it went in with and what appear to be splash marks that were definitely not there before and now the dress appears to be ruined.
I am giving Randex 2 stars because I have had positive experiences in the past. However, now that my clothing appears to ruined and/​or more dirty than when they went in, I have to warn other people.
Super disappointing.

I’ve gone here for 10 years. The couple who own the place are incredibly lovely people.

The staff here did a great job on my wedding dress. They do a fast job and have good prices. They even helped me get the dress to the car in the rain. I would recommend this cleaners.

I was using Randex for a very long time. Every week I would send out about 5 to 8 dress shirts for laundering and pressing. I started to notice the shirts were coming back with basic stains on them that should’ve come out in the wash. Straw that broke the camels back was that I got a shirt back that had paper towel remnants on it from a stain that I had before I sent it in. These fibers would not of been there had it gone through a wash cycle. When I called to complain they could offer me nothing about how it was done because they send the shirts out. When I explained to them that their vendors or not cleaning the clothing they had nothing to say. They offered me a refund of my last two orders but doesn’t change the fact I’ve been wearing dirty shirts for a year. Really gross I would avoid at all cost.

I have a bridal alterations business. I send all of my gowns to Randex, and refer all of my Brides who buy samples gowns that need cleaning here as well. They do fast great work and are also really nice people to deal with. The prices are great for wedding dress cleaning and pressing, half what most of the Bridal «specialists» charge. They really care and give great personal attention to each client. I have been referring Brides here to get their cleaning done for 4 years and have only heard good things.

I brought in a dress to be altered and was quoted $ 55. I declined. I went somewhere else and paid $ 20.
The staff was really nice but the prices? Whoo! No, thank you!

$ 15 to mend chub rub in the thigh of my jeans? And instead of doing both sides, you only did one? I know it couldn’t have taken more than 5 minutes to go over the patch a few times with a sewing machine…

They do a perfect hem for my husbands suit pants, pretty quick too

Randex tried to charge me $ 104 to get (3) shirts tailored. Took them to Big Apple Cleaner’s who did it for $ 50. Talk about a big difference. While getting the shirts fitted in Randex, I heard 2 other people come in and balk at the outrageous dry cleaning and tailoring prices. I cannot comment on the quality but the prices are through the roof. Just beware before you go in. I won’t be using their services in the future.

I came here all the time because it’s convenient for both laundry and cleaning. It’s not great, but it could be worse. The laundry is not done on premises, and sometimes I have discovered a mysterious tee shirt mixed in with my stuff. I’ve had socks disappear, but usually I think… hey, that’s the price of having your laundry done.
This week, I needed a jacket cleaned for a gig. I brought it in 2 days ahead of time and asked specifically if it would be ready — I was assured it was.
It wasn’t. It hadn’t been pressed and there was a big streak of dirt on the arm. Out of the 4 items I brought in, only 2 had been cleaned and pressed.
When I showed them, they took back the items and said it would be another day and they offered a discount of $ 2… off a $ 50 laundry and cleaning bill.
While I was waiting, another guy from the nabe came in to pick up his shirts… only to find that 2 of them were missing.
It’s pricey. It’s not dependable. They’re sloppy and they lie. Clean at your own risk.

I did not have a really great experience here for alterations, however the shirts I dropped off to be laundered came out fine.
I brought in two pairs of jeans to be taken in and possibly adjusted in the length as well. The couple who run the shop, while nice, made me feel rushed as they shuffled me into their tiny changing room, stuck a couple of clothespins into my waist, and commented that the length would be fine once the waist was taken in.
Needless to say, once I got them home I really cannot even tell if the jeans were taken in at all and the length is still too long. The real bummer is that I feel as though they charged med-​high prices for a low-​priced effort. I am continuing my search for a tailor in Park Slope who will take the time to listen to what I want and has a better eye for the finished results.
Since I was not too pleased with the alteration’s attention to detail, I do not feel comfortable taking anything nice here for cleaning either.

I am very happy with Randex. The staff is friendly and my clothes always smell very fresh when I pick them up.
Earlier in the winter, they even delivered my dry cleaning to me on short notice. I was pleasantly surprised that they were willing to accommodate me.
They are a little pricey, but overall, I am happy with them. .. especially after they started using larger safety pins to fasten my skirts to the hangers. I was getting finger cramps trying to pry the tiny pins open!

I went to Randex last week with a few items I had gotten from a thrift store that were dry clean only, one of which was an all-​over sequined top. Before I bought the shirt, I examined it extremely carefully, knowing how easily sequins can pop off. But after a close look, I determined all the rows of sequins were in place, and I happily bought it.
I had cleaned two dresses and the sequined top, and I had another dress’s hem taken up 2 inches, all of which came to $ 75, which I thought was pretty pricy. But since I had read so many good reviews about Randex on here I figured it’d be money well spent.
After getting home, I noticed an entire row of sequins was missing on the front of my shirt, where there had absolutely been sequins before. (Again, I checked it like a crazy person before I bought it.) I went back to Randex, hoping to have them sew them back on. The woman there refused to take any responsibility, stating that she had noticed the line of sequins missing when I brought it in. (Even though the person I talked to when I dropped them off was a man.) She kept saying I had knocked them off when I wore the shirt, even though I hadn’t taken it out of my closet since its cleaning.
Considering the large amount of money I spent at their business, I had hoped Randex might exemplify some kind of customer service, but this was not at all the case.

I had alterations done here on a bridesmaid dress and have since started to bring my regular drycleaning too. Even though I walk past four other drycleaners on my way to Randex, I know they’ll do a good job on my clothes. Plus it’s nice to see the same faces every time.
The prices are reasonable (ie: not cheap, not expensive) and they do the work in the shop so you know your clothes aren’t making a trip across town to a warehouse and back. Plus it’s nice to support the small little local businesses like this one.

I went to Randex to have a shirt brought in at the waist and have a pair of long trousers cropped to my calf. I immediately felt I was in good hands as the couple that run the tiny shop are very friendly and polite, and knew what they were talking about when it came to each detail.
The pants are a delicate corduroy, and they did a wonderful job; they even imitated the double-​stitch from the original hem. I had the pants dry cleaned as well, and they haven’t looked that bright in a while. It was like having a whole new pair! Both the shirt and the pants look like they were made that way.
I’ve never had clothes tailored, but they were well within what I expected price-​wise. The whole deal, including having the pants dry-​cleaned, cost $ 45. It was money well spent for the quality and service.

Super quick and affordable for the neighborhood (at least that’s what other folks mentioned, I didn’t do an in-​depth price comparison).
I needed my tuxedo jacket dry cleaned within a few hours, and they were able to promise as delivered: dropped off at 8:15am and it was ready by 2pm as requested (even though normal same-​day is normally 5pm).
It was $ 8.50, which considering my timetable could’ve been much worse!

Very good and dependable… and friendly of course. And they do natural, non-​toxic dry cleaning using some kind of organic fluid, unlike many other dry cleaners that are still using harsh chemicals.
My clothes need me as much as I need them, so it’s nice to know my delicates are in good hands.

I didn’t have them tailor my suit jacket based on other reviews, however they hemmed my pants perfectly, got out a stain that survived multiple other cleanings, and were pretty friendly. For 2 suits and 6 shirts to be dry cleaned, along with the hemming of one pair of pants cost around 50 dollars (I think).
I’d recommend them.

I have very modest needs when it comes to the cleaners. . I either need it pressed, or dry cleaned. Nope, no tailoring required. Just need A or B done by X date.
In this area, they’ve done very well for me. I really do like the place, and the people there are always very friendly and accommodating. I also like that they do everything in-​house. I’ve had bad experiences with places that send your clothes to some factory in the Bronx somewhere, and you may or may not get it back by 3pm even though you have a 7pm flight that you need to make.
Now, unfortunately, I’m one of those people where there can be a certain thing out of place that completely puts me off and I seriously consider whether I can go back again. I’m not usually a jerk about credit card minimums, although it seems to make very little business sense to me in most cases, despite the fee that credit card companies charge.
I had a rush job done on three shirts which came to $ 15.00, and I walk in and hand in my credit card, and the lady shakes her head and told me there was a $ 20.00 minimum!!! Now, I’ve heard of $ 5.00 minimum at coffee joints I’ve heard of a $ 10.00 minimum for «free» delivery from the Chinese food place. .. but a $ 20.00 minimum at a laundromat!!!
I may be crazy, out of my mind, nutso. . but they are adding an unnecessary extra step for me on my way to pick up my crap now. I have to go to Bank of America, to get a $ 20 to pay for something I should realistically be able to hand my card over for.
If I go back, it will be somewhat begrudgingly.