Raymour and Flanigan Furniture

I shopped here recently and came right back just last weekend. Greg helped my family each time. This guy is amazing I’m in love with our new living room sectional, he was very knowledgable about different types of woods and fabrics and we recently came back for a 4 piece bedroom set. This furniture is the real deal, top quality I am so in love with my new furniture. I can’t wait to go back to raymour and flanigan. Thankyou so much Greg for helping us on both occasions, you took your time with my family and I, showed us around and gave us your recommendations while being professional, our furniture is to die for.

My husband I needed new furniture. We went to this location and were greeted by Devon Jackson. He was professional, courteous and it felt like he could read our mind.
When we came to the store we were not exactly sure what we needed, by the time we were done, we not only knew what we wanted, but how it would look in our place.
Mr. Jackson knew how to describe the products, their durability, and why we should buy from Raymour & Flanigan. We loved the items, and we purchased several items.
Thank you for such an excellent employee and a wonderful buying experience.

Nice showroom and good selection. Bought a bed and felt the salesman only concerned about his commission. Love my bed but I know I spent top dollar to get the nice financing. Parking a plus.

Had a great shopping experience there. Professional sales staff, Good value, good quality. Would highly recommend it.

Gregory was an absolute pleasure to work with as we picked out our furniture for our forever home! Knowledgeable, professional, and left us alone to browse around — something that most of these guys don’t let you do!
Everyone knows that Raymour & Flanigan has great furniture for a slightly more expensive cost, but when you need furniture that is built to last, you must make here one of your pit stops. The layout is very easy to maneuver around, and you get a better visual sense as to how you would design your living room, or whatever room you need to furnish. Everything is top quality, and feels like a sophisticated home.
After about two hours, we committed to a dining room set, a bed room set, a couch, and a love seat. This all totaled to about $ 6,000 more or less. For the cost and what you are getting, we know we will have these things for YEARS! Isn’t that always your main objective when committing to something like this?
Walk around, sit down, move chairs, position dishes and accessories that they also have on sale, and try to imagine what your home or apartment needs. You will be as pleased as we were!

After contacting the store and also posting my problem on Raymour and Flanigans Facebook page, they have done more than enough to help accommodate my wife and I. As I have previously posted, our delivery for our new couch arrived to the warehouse damaged and originally the warehouse stated they would not be able to redeliver until the following Tuesday which would be a problem as my wife and i work. After they successfully delivered my new mattress i received a call from the supervisor of the delivery department. They were able to get a new sofa from another store and deliver it the next day. The delivery took literally less than 5 minutes and now my wife and i are lounging… Thank you Raymour and Flanigan!

I purchased two swivel reclining chairs from this location two years ago. I also purchased the protection plan just in case something happened to them. However, after the first year the chairs started shifting to the left. I have had the repair people come out and they consistently tell me nothing is wrong with this chair. Why are they telling me nothing is wrong when I can’t even watch television without shifting to the left? The customer service reps are not helpful and rude. I will not be purchasing furniture from them in the future and I will never purchase the protection plan again.

Though they may some good quality furniture, my review is based on a few visits to this location along with another one in queens.
I found a sectional online that I really liked and decided to visit the store to test it out. The second you walk through the door, a salesman passively aggressively attacks you, welcoming you and telling you that they will not hound you and to come to them when you have any questions… 2 minutes later guess what they are doing. Right behind you following you around, not giving you any space to breathe…
So the sectional I found, I was in love with it. Looked sturdy and most of all comfortable but they were not willing to budge on the price that much, even though I had cash money on me, willing to buy the sofa right there and then. Instead they kept pushing their financing, which to them is better than accepting your cash. In the end I left the store without a purchase.
Well today I saw their ad on TV for their «Super Saturday Sale» and went to the store for the 2^nd time hoping to cut a deal. Well guess what, there is no sale. The whole thing is a gimmick. Furniture that was previously marked down by $ 100 – 200 is still marked down that same amount. That is their sale…
Unfortunately they are the only ones that sell that particular sectional, so looks like I will have to go for option 2 that looks very similar and cost less than half as theirs…
So bottom line is
1– Pushy sales people who hound you the entire time you are there
2– Phony «Sale» advertisements
3– If you are willing to pay full price for furniture that has been marked up big time, then this is a place for you… Otherwise search for your furniture online and pay a visit to the furniture store right by Flatbush and Utica. Next to Petco. They are more than willing to work with you on the final price.

The salespeople are pushy and one guy asked for my number at the end of the purchase. At first, he assumed I was 16 since I came with my mother. They need to make commission I understand. Anyway, the man was very adamant on what he wanted us to purchase. The seats were comfortable. Parking is decent. Very nice selection of furniture and bedding.

I came to Raymour & Flanigan intending only to see their selection of accent chairs. If I liked any, I planned to snap phone photos and bring them to a store I know where shop from a catalog and get a good discount. Well I didn’t need to go to all that trouble. My salesguy (simply the one who greeted me at the door) didn’t bother me at all while I was looking, but was around in case I had a question and to get his commission. I found several upholstered chairs that fit my space and color scheme but didn’t seem very sturdy. Some were downright wobbly. (This is why you don’t buy straight out of a catalog without seeing the item in person!) One chair seemed well-​constructed AND was on sale. I bought it that day and came back a couple days later to pick it up. Will this chair hold up well over the coming years? Dunno, but buying it was pleasant and simple.

Beware – the sales people in this store are super pushy and will say pretty much anything to get you to buy.
I’ve been going round and round with them to try and get a delivery fee refunded, and they have outright lied to me several times. Their whole approach is kind of shady.
In all fairness, I do like the furniture we got.
PS, it is worth mentioning that there is a homeless guy who stands in front of the store and screams aggressively at every person who walks in their door. When we told an employee (one of 10 salespeople who were immediately all over us), their response was, «yeah, he’s there all the time. Did he bother you?»

Had a great experience here, after a really bad one at the macy’s across the street. Our salesperson, Rudy, was very helpful without being pushy. We paid less for the mattress than we expected to, and it was delivered the next day as promised by two nice guys.

I came for a Bridal Registry event, and was surprised by how little pressure there was to buy anything. I was assigned a sales associate, who helped me register on the computer. Sean gave me a catalog, and a wide berth– I was able to peruse the store alone and see what I liked, but it was easy to locate him if I had questions.
For what it’s worth, their furniture isn’t really my style– even «modern» styles at Raymour had crown molding and fancy drawer handles. While pretty, 99.9% of their offerings won’t match my apartment. I did manage to find an office chair and a cool desk lamp, but that was it.
The home accessories (ie, framed art prints, and shelf-​filling tchockies) were overpriced. If you are the least bit crafty, you can make nicer art and crafts yourself, for a lot less money. If you’re not artistically-​inclined, you can make equally nice stuff for less money. I saw a framed art print for $ 400. Heck, you could commission an artist yourself for less, and get a piece of original art out of the deal.
Their furniture is the chipboard laminate kind you have to assemble yourself (like Ikea), only closer in cost to a real wood furniture store (like Gothic Cabinet Craft).
The Registry event was set up nicely– catered Italian cookies, chocolate-​covered strawberries, fresh-​brewed iced tea, and bottled water. I was handed a long-​stemmed rose and a box upon entering. The staff was kind enough to store our boxes so we could shop without being weighed down. When I got home and opened the box, it contained a pair of crystal champagne flutes and a Kodak handheld video camera.
Awesome staff, awesome swag, decent location (across from Kings Plaza, so not really conveniently located to mass transit), unimpressive home accessories, and okay furniture. Unless you like super-​modern styles, there is something there for your home.

Went on President’s Day to take a look at mattresses for our new apartment. Walked in, one associate greeted us and handed us a brochure and told us if we needed anything he can help us. He let us walk around without hounding us, which was nice. We went upstairs to look at the mattresses and the woman upstairs was not very much of a help, she was on the phone while she showed us the mattresses we asked about. She walked away and we just went back downstairs to find the gentleman who greeted us; he was busy with another customer, so he asked another associate to help us, which was fine. Michael was very friendly and helpful. We ordered a set and specified that we needed it for April and he made sure the woman the computer knew our date, he kept repeating the date. He also gave us a little discount, which was very nice. The week for our delivery, we didn’t get a call to confirm, so we call the day before and we are not on the list for deliveries; which made me very upset because Michael told the woman over and over our date. Thankfully, the woman on the phone was nice and made sure we were on the delivery list.
The delivery people call 7:30 in the morning to confirm and let me know we will be the first delivery for the day. The delivery guy calls and lets me know he is 20 minutes away. They get there and they are very nice and had no issue with our two floor walk-​up.
Overall, the sales associate and delivery guys were great. Our order not being listed for delivery not so great, I was very annoyed that if we did not call we would not be on any delivery list.

We went to buy 3 recliners, selected the ones we wanted in custom fabrics and placed the order. Several days later we received a call from the store that the recliners were not available in the fabrics we selected. A week later we returned and the staff could not find the manufacturer’s swatch books, all 3 of them. They said they would call us when they located the books and two days later they called and said they were still looking. Are they kidding?

While Raymour and Flanigan might fool you with their clever marketing to think that they are at the forefront of furniture and customer service when it comes down to it the sales staff at this particular location, It is no different from the reputation of your average used car salesperson. They smile in your face until they have your money and then they treat you like a second rate customer. When I asked the salesman to show me the best mattress on the floor and shelled out $ 3500 for a beauty rest mattress and 10 year protection plan, I did not think that less than 5 months later there would be a large sink in mattress. Did I mention that after guaranteeing that I would have my mattress the very next day when I purchased it on 5÷31÷10 the mattress never came and I never even received a call that is wasnt coming, wasting a personal day to be here for delivery. Of course when I called the store the next day I was assured that this has never happened on «Zaman» watch and in their 70 year history. Oh and the manager «Monty» is rude and obnoxious. Do yourself a solid and do not be fooled by the convenience of this location. There is a reason that most of the people I know don’t shop at Kings Plaza anymore, and prefer the drive to Roosevelt Field Mall.