RedBin

Awesome awesome awesome experience. Boxes are quite spacious, and you can’t beat the price and the service. Customer service worked with me to get the pick up and drop off times I wanted, even though the website said they were booked for those times. Hasani and Jose were fantastic. Jose is a funny guy, and assisted me with fitting stuff in the boxes. Top notch company, couldn’t be more satisfied with how it worked out.

This is the worst quality service I have ever seen. They charged me $ 25 for missing a pick-​up, when I had specified (and they had noted) that I wanted my stuff at a later time. I talked to customer service, and it wouldn’t budge, and in fact said I couldn’t even get my stuff until at least 3 days later — and I had scheduled to have them come today. Their service is a complete LIE and quite honestly a scheme.

This service is awesome! Boxes were delivered and picked up right when I requested, and the bins were actually a bit larger than I expected. I ended up using 3 instead of 5. Hasani picked up my boxes and was helpful explaining the process and also reassured me I would be refunded for the two empty boxes. At $ 5 a box a month this is a great deal-​especially when 5×5 storage lockers in the area can be $ 100 a month!

My experience w/​RedBin has been entirely positive. Made my stressful move SO much easier, and their staff is so friendly and helpful. Writing this review after my first time retrieving 3 of my bins from their storage – originally tried scheduling a drop-​off through their website, but the date I wanted was blocked. The site directs existing to send an email in this instance, requesting my desired drop-​off day and time. Received a response almost immediately, informing me that they could come out during the 2-​hour window I requested. Score :)
Jassir was amazing – I had initially scheduled a pick-​up date a few days later, but since I knew what I needed from the bins, he offered to stay and wait while I picked through and rearranged/​consolidated my 3 bins down to 1. He told me he’d remove the 2 empty bins from my account so they wouldn’t show up on future bills, would enter my new bin into the system and cancel the pick-​up for me since it would be unnecessary. He rocks.
This service couldn’t be more convenient or awesome – recommend to anyone living in the city!!!

This review is based upon 3 separate experiences with red bin.
1) Initial delivery attempt: I scheduled a delivery from 4−6pm on a Friday. The night before, I was contacted by red bin to see if I could move my window to the morning (8−10am). I agreed but only on the condition that I be the first stop, since I needed to be to work by 9am and I was accommodating their request. They agreed to this, no issues noted. The next morning, by 9am I had not heard from them. I called and they explained that there was a window before mine and the drivers were behind. I waited at my house until 10am (late for work) and still no driver. They kept me updated but I could no longer wait around. I rescheduled.
2) Second delivery attempt: I scheduled a delivery for a Saturday morning between 8am-​10am. At 9am I get a text telling me they the service is running 1 – 2 hours behind due to the marathon. I called and spoke with Stuart who heard my plea for the fact that the first attempt was an epic failure. The driver showed up at 11:50 — thanks Stuart! But, it was still a frustrating experience.
3) Pick up attempt: No one showed up during my window from 6−8pm and I did not received any communications. I called customer service but «all operators were busy» and I did not get through at all that evening. At 10:59pm I got a call that the red bin driver was at my door. Sorry, I did not sit at my apartment for 5 hours waiting for him to show up with no information on what was happening. I was initially charged a $ 25 «missed pickup» fee but I did speak with Debbie in customer service the next morning who refunded the amount (thank you!).
*Update: I have now spoken to Tom, a founder of the company. He was extremely apologetic and was honest that my experience was confusing to him, as well. The customer service (beyond delivery/​pickup) continues to impress me and I’ve updated to 3 stars. Depending on how the rest of my service goes, I will continue to update, accordingly. I understand that new businesses will run into initial hiccups so I will continue to give them a chance to prove themselves to the rating they currently have on Unilocal.
Thanks to Tom and his customer service team for being so responsive!

The drop off was super easy and successful. They were on time, early in my arrival window.
The pick up… I waited my 2 hours with no show. I called to find out where they were and the customer service rep let me know they were 2 hours behind schedule, I had to work later in the day and there was no way I could wait. I ended up rescheduling 2 days later for the 6am-​8am window, they arrived at 830.
It’s been a week and a half and I’m still waiting for the pictures of my bins to appear on the website and for 2 of the bins to be removed from my account after being unused. I emailed customer service last week and they promised both the pictures would be up and my account would be adjusted and refunded for the unused bins. Still waiting.
Overall, I could stuff a lot in those bins. And they are stored away. Hopefully, they will remove the bins from my account and pictures will be up. And hopefully when I decide to get them back, I will have a better experience.
If I had to do it all over again, I might go with another company, but, I have hopes they will make it right.

This was my first red bin experience and it was absolutely amazing. Quick, on time service. And super helpful staff. My driver, Jassir Mondal was great. I’ll definitely continue to use red in for all my storage needs

My boy Jose came to drop off and then the homie Jassir picked up. they are very professional and quick, even though they were super busy with all the college students moving out for the summer. Both drivers were super nice and friendly. Jose was actually 2.5 hours late, which is only reason for 4 stars, but again it was probably because of the rush of all the college kids this week so I didn’t mind. Other than its all good. Jassir took pictures of each box before he zip tied and secured them. I had 8 boxes total and am very happy with my experience with this company so I will use them again when I need to!

I am incredibly disappointed in this service. My drop off never happened last night. Even more, no one reached out that night or the next morning to loop me into the situation or reconfigure my order. During my waiting period of 8 pm — 11 pm, I reached out via email and I still have yet to receive a response to my inquiry.
I had to reach out the next morning (today) and talk to them, explaining that it was urgent for them to get me the boxes today as I had to be moved out of my dorm by 9 am. The customer service representatives hardly cared about the huge inconvenience their service had posed on my moving, seeming cranky and irritated.
If you’re not going to show up the day that i scheduled my order for, then I shouldn’t have to pay for this. Highly disappointed. I recommend everyone use Box Butler instead — it’s even more affordable, only $ 4/​box.
This kind of service is unacceptable.

I changed the number of boxes I wanted the day of drop off, and there were no issues! Hasani dropped the boxes off and was friendly. He gave me his phone number so he wasn’t waiting in my apartment, and I simply called him when I was finished packing. He told me exactly how the bins worked so I understood how they stored them. He was super helpful!
I’m glad there is a cheap and GOOD storage service here in the city. I will for sure be using Redbin for all my future storage needs!

I am so pleased with this service. Tonight Jose came to drop off my boxes and wait whilst I repacked them. He was friendly and was patiently waiting as I unpack and repacked my stuff. for him too!
The service overall as a New Yorker, is invaluable. It is so easy to store my things that won’t be used for a while and then call them back when the time is right. Cost wise it is competitive with other similar services but I’ve been really happy that this was my pick.

I can’t believe how easy Redbin makes storage. Considering the other storage companies, the only thing I had to do was pack up the bins. Customer service from Jose was outstanding! The best part is– I’m paying for exactly what I need. I don’t feel shortchanged or gouged– there’s nothing more to say than $ 5.00 per bin!
Thanks very much Redbin!

Just had my precious belongings picked up. I must say the driver Jassir Mondal was very professional and friendly. The process was very easy. Im very pleased with redbin storage and would recommend them to anyone.

Jassir and hasani were SO HELPFUL very professional and provided exceptional service and information. Love this company and will recommend to every single one of my friends who have storage needs. They went step by step and left us fully informed and feeling comfortable and in good hands. I can’t even explain what an excellent service they provided. They carried the heavy boxes, they went step by step through the process and explained when we would hear from them next regarding the account. TRULY EXCEPTIONAL.

If you need storage and do not want to drive, go with these guys. They bring you empty bins and either you can fill them up immediately or they would come back at later date to pick it up. The reviews speak for themselves. Everyone I have interacted has been great.
I chatted with customer service before placing order for bins. These were delivered a week ago. Carlyne, one of their drivers, she just picked up the filled bins. She was great, she took pictures of top of bin, explained me the process and took the bins to storage. I can track the stuff and order back all or part of bins and they would deliver it (haven’t used that yet).
Also order one more empty bin than your estimate, they will take back the empty bin if you dint use it. I do need to check the refund been processed for the extra one !

Perhaps hard to believe, but this is the first time I’ve used a storage company in my 8 years in NYC. So naturally, you can imagine I was hesitant. I saw RedBin on a subway ad, and after some light internet detective-​work, I made the leap. They have absolutely delivered in all aspects of their work. From timely delivery of boxes, to clarity around tracking, and pick up by Jonathan — who was a total pro stacking up my bins filled with books from grad school and gently carting them (by himself) down my three floor walkup. Extremely helpful, kind, human service.

LOVED MY SERVICE WITH THE COMPANY! I had Carlyne and she was extremely helpful and nice!!! I would happily work with them and her again.
The idea of this company is genius. The execution is just as genius! It’s such an easy and simple way to store items. It’s fast and convenient! The prices are great and reasonable! The boxes are a decent size. If you think you need more space, order more boxes. You wont get charged for not using them. But better to be safe and have the option of more space than not enough.
Couldn’t be more pleased with the service. I Happily give them 5 stars!

I LOVE RedBin! With New York apartments space is tight, and I don’t have a lot of closet space.
I’m an artist with a lot of supplies, and I have accumulated a lot that I was so tired of having to live with it and trip over it each day. RedBin was exactly what I needed – much more affordable and convenient than a regular storage unit. Now, when I work on a project, I can request exactly which box that has the tools I need! The online inventory/​photo system is perfect for that.
The drivers are always very friendly and helpful and always arrive on time. Today, my drivers were Carlyne and Jon and they were super friendly – especially for an early morning on a very chilly day!
I only wish they had a cheaper option for storing luggage. I have one suitcase that’s taking up space that is almost exactly the same size as a RedBin, but to store it is $ 25/​month. I know that’s still very affordable, but considering the boxes are only $ 5, I wish they could store it for less.
Overall, I love RedBin and I’ve been recommending it to all of my friends!

So easy and wonderful! Carlyne was terrific!
Thanks for everything, will be using in the future for sure. I think the key thing is the text and email reminders when van is en route. Was so helpful!

Hooray for
! Driver Hasani arrived within the scheduled pickup time and was courteous, polite, and professional. He helped me pack my two bins and was on his way. This was the quickest and easiest storage experience I’ve ever had! Thank you! Redbin!
You are my go-​to storage solution from now on!