Rico

I bought a beautiful American Leather sleeper sofa from Rico and had a great experience beginning to end. They were very helpful in the store, guiding us toward a great fabric and color. The sofa was delivered and set up at no extra charge, and they even dropped our old sofa at our business afterwards (for which we gave a nice tip). I highly recommend Rico if you’re looking for very high quality furniture without an attitude.
In addition, they are the only store in New York that carries Lyndon Furniture (beautiful solid wood furniture from my hometown in Vermont!). I’ll definitely go back to Rico.

Rico, has worked with me to solve this problem and their attention to fixing the problem and getting me the lamp showed they are willing to go the extra mile to solve a customer satisfaction issue.

I shopped at ricos a hundred years ago (2001)when I was launching a bar in my hometown. He was new and eager and he delivered. I was all frazzled about the launch&did not w ant to trekk back down there (Atlantic is hip now&a go to place, but in the late 90’s even this native felt it was inconvenient. That said, he brought them over, on his day off.
My lease was up recently and I needed new parts for the same lights&boy has the operation grown… it is more than one store front now. I was gonna spend $ 18 on new parts for the new install. They acted like I was spending $ 1800, they were so nice.
How the hell did he remember me, from a 1x purchase 11year ago? Well I dunno, but they are super nice, crazy attentive & I am absolutely overjoyed at their success.
As a business owner, I think people fail to realize, sometimes the human side of all customer service pros come out&if your a jackass, you get treated like one.

We bought a sofa recently from Rico and had the best experience possible! We shopped around and found their prices are comparable or less than other stores. It can be stressful to spend a lot of money hoping you are making the right decision, but Daniel, Mike and Rico had infinite patience in helping us choose the right shape and fabric for our Della Robbia sofa– it is beautiful and well-​made and looks fabulous in our room. (my friend who told me to look at a Room and Board sofa admits that there is no comparison, the Della Robbia is a work of art.)
They didn’t pressure us, nor did they rush us. We are totally happy and can’t wait to shop there again.

I was shocked to find someone who didnt find RICO and the Staff including Daniel and His brother Big Mike completely charming, very helpful and very knowledgeable. Cathy and I furnished our Dean Street home with RICO and are completely satisfied. We went for the American leather sofa and sofa bed, Lee bedroom sets and chest of drawers and they are everything described. We also got some entertainment centers and not only did Daniel and Big Mike deliver, they wired three systems and got rid of the clutter left by the PC Richards guys… No Slam, I love PC, but PC Rich, obviously not designer types. Daniel and Mike know electronics as well. As for customer service being slow, this is an owner operated small venue joint. RICO wants you to walk around, sit on the furniture, take measurements, check it out. We are adults. So if you want high pressure and a greeter, better check out the warehouse stores in Jersey or COSCO. Did I mention we also got lighting and lamps. Good thing we are outta’ space. Tim and Cathy (across the street from Jonathan Letham’s boyhood home)
Made a trip to NYC for ⁹⁄₁₁ to pay respects and went by RICO to order up a Westchester Sofa and Love seat for our Mendocino home. They are made by American Leather out of Dallas and so I can expect delivery in 3 – 4 weeks and not the 6 months I had to wait for Ligne Roset rockers. Buttery soft and in Bison. Big Mike and Danny were on hand to see it thru and even paid a visit to the Brooklyn house to make sure we ordered the same style and finish. Still Top Notch service and products.

Rico is a NYC best-​kept secret!
What a great program: Lighting, furniture and art — it’s my go-​to shop for the home!
By far the best value in lighting and adult furnishings — amazing design and quality at a reasonable price point.
Don’t settle for disposable Ikea furniture or Home Depot/​Lowes tacky fixtures when for a great price you can have classic-​to-​modern furniture and lighting you’ll enjoy, be proud to own and that will last a lifetime.
Finally, need to change the look of a room fast? Get amazing insights on light and shadow from the guy whose lighting design brought mood, energy and emotion to the windows and showrooms of Calvin Klein, Ralph Lauren, Bendels, Bergdorf, Tahari, and many more!

I’ve been in here a bunch of times as I live nearby. And although I’ve bought lots of furniture on Atlantic — and DWR on Montague — never purchased anything here. A bit too much black leather, but some nice stuff too. But I can never get their attention when I’m interested in something. So I don’t buy here. I suspect they could double their sales if they have a couple of outgoing sales people.