Rite Aid

This place has the worst customer service I have ever experienced. I once treated so rudely by a pharmacy employee, I called corporate to complain. The last time I was there (a few days ago), the man checking out next to me repeatedly tried to engage the cashier with «hello», «how’s it going», just general small talk and he might as well have been talking to the wall. Seriously, does anyone train these people? Are they trying to make customers go elsewhere? I get pissed at myself every time I run in to get something. If you don’t mind walking a block, go to the CVS on Court, at least the employees there are friendly.

A good dependable Rite-​Aid. There is sometimes a line but otherwise I have nothing bad to say. Great pharmacists and always clean with friendly people working here. Infinitely better than the Rite Aid further North on Smith Street which is a wasteland that appears to employ the undead.

This pharmacy is the worst. I always feel like they can’t see me waiting because of the large partition wall so I awkwardly pace around until someone sees me or until the line is long enough for them to notice. Then the dumpy mouth-​breather lady will waddle along and help someone, although it’s not me because that guy with a basket full of groceries cut me in line. uggggggggggh, hate this place.

I wanted to write a review from 5 months from now. But… I really wanted to give them another chance. But they did me sooooooo dirty so that I can’t get this place off my mind.
When I first came here. This place was unorganized and long lines. The place was like a pig play pen. So that was the first CON.
But that is nothing comparing to what I went through in this forsaken place called a rite aid.
I was looking for an item and trying to see if they got something I wanted. Then when I left the store I was stopped by 2 black men accusing me for stealing and handled it in an immature manner. First of all if the place got cameras everywhere would they not catch me before hand stealing. Dumb asses. Lol. So that was a disgrace. And when I talked to the manager I was approached by a rude and obnoxious female black manager. Lol. How did she become manager is questionable. There should be another manager
But the bottom line is I am not coming to this rite to buy not even the dirt on the floor. What a f#&#&ing disgrace of an establishment. Lol.
They did remodel the place. But they can’t remodel their as attitude and rudeness. What a F@&@&ing joke.

This is the absolute worst place to shop for anything.
Do they have what you want? Yes. Will it take you at least 30 minutes to check out? You better believe it.
Total Twilight Zone in this place. Never more than one register open. Employees who could care less about moving quickly.
Who is the manager at this place? Who’s in charge? No one knows. I never shop here and I encourage you to avoid it as well and visit a different place. There are many down the block.

The little pharmacy that could (but doesn’t). I started coming here after I was berated by a pharmacist at Duane Reade in Hell’s Kitchen. It’s a neighborhood store, and the people behind the counter are basically enjoying afternoon tea with their friends: gossiping, chatting, leisurely enjoying life. You are an afterthought.
That said, I generally get what I need after a bit of a wait. They are inconsistent about automatically refilling prescriptions, which, if you have to take anything regularly, is annoying.
I suppose the rest of the junk in the store is how they actually make money. Recently, I noticed that they sell craft beers, and you can fill a six pack with assorted bottles.

The absolute worst pharmacy or rite aid that ever was. No matter what day or time I come in here, there are never enough registers and always a line. DO NOT try to go here for a quick stop before hopping on the train, makes me late every time. No one here has a sense of urgency. They need those self checkout machines.
Also last time I was in I was mischarged. Not even worth going back in.
It also just has a creepy vibe.

This review is for the pharmacy only. (As you probably guessed from the other reviews, the regular customer service is a garbage dump of attitude.)
So, the pharmacist? AWESOMECAKES. I went in to pick up some prescriptions, and he let me know that my insurance probably wouldn’t cover the majority of the meds. Yikes, said I, but not to worry – with his help, I discovered that most of the drugs I needed were available in comparable over-​the-​counter forms for a fraction of the price. He was thoughtful and thorough in his guidance, and really helped me navigate the bizarre insurance/​pharma systems. Thanks for hooking me up with good products and saving me $ 800!

I will never go into this store again if I can help it. I went up to the pharmacy department and stood there for 10 minutes before anyone even looked in my direction. After 10 minutes the guy back there, who had just been labeling things about 5 feet away the whole time, turned to me and said, «l’ll be with you in a minute.» Minutes later another lady talked to me, listlessly, pulled the medications off the shelf and laid them in front of me, and then told me that I could come back in two hours to buy them. Because there were other scrips in front of mine that had to be filled, she said. I guess it would take them 2 hours to fill out the paperwork for my medication or something? I don’t understand. This place made me hate everything especially Rite Aid, about which I usually feel fairly ambivalent. I am going to Wyckoff’s Corner Pharmacy from now on like I should have from the start and only visiting Rite Aid for cheap toilet paper.

WORST customer service ever. The morons behind the counter talk to themselves and pay absolutely no attention to the customers in line.
Dreadful and shameful.

Typical Rite-​Aid. Lines are too long, shelves sloppy, can’t find a damn thing.
Only positive, one of the workers gave me a pound for buying rolling rock lol
Most of the other cashiers have been rude to me or my friends, and they’re generally unhappy with their lives it seems.
I used to work in a CVS and was never this unpleasant so Idk what’s up.

I come in here at least once a week to pick up stuff. I never use the pharmacy section, but i do buy my shampoos, conditioners, body lotions etc here.
The women at the check out counter seem to not understand that everyone is waiting for their slow asses to check them out. The lines are huge, I even saw one man throw his stuff on the counter and leave in rage because the girl behind the counter was taking her sweet ass time checking people out!
Last night is the reason I am reviewing this place… I came in on a Monday at around 10:30 and it was empty. got my stuff and proceeded to the check out counter. 2 people were lined up before me and the girl behind the counter took over 4 minutes to check them out (they only had a handful of items each). Once I go to the counter I noticed she had her earphones on and was actually talking on the phone to her friend while servicing people… seriously??? why do they hire people like this? and on top of all that she asked me to «swipe» my card and I didn’t hear her. she then gave me attitude and asked me to swipe my card again…
There is another branch on Smith street beside Bergen… go there instead…

Let’s play the $ 25,000 Pyramid. I’ll give the clues and you give me the answer.
–Snails
–Molasses
–Turtles
— The wheels of justice
— A three-​toed sloth
— The hand referenced in a Pointer Sisters song*
–The cashiers at this Rite Aid
(buzzer sounds).
Your answer please:
Is it things that are slow?
(ding, ding, ding).
We have a winner! Good gravy, they had two people behind the registers and there was still a line out the door.
Robots, we need robots!
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
*as a teenaged boy, I didn’t understand this song, still kind of don’t, but I guess that’s because I’m impatient

Horribly understaffed. I’ve almost never walked in and didn’t have to wait. It’s understandable that the traffic in a pharmacy/​retail store has a high and continuous stream of traffic (I worked in one years ago). However, when the line builds and has people lining the aisles — you need to call for back-​up. I’ve never seen a cashier ask for help. They merely continue moving at their desired pace, waiting for another employee to happen to notice the traffic.
Like I said, I worked at a pharmacy years ago (CVS). So I try to empathize with the staff. But there’s no hustle here. There’s no effort. There’s always a rush to close up early.
Oh, and don’t get me started on the rite aid truck that comes in at 4 AM. I luckily live right across the street. So roughly twice a week, I get woken up around 4 – 5 AM, and spend the rest of my morning listening to the truck rumble as it is left running all morning… and the blissful sound of it being unloaded. If only my call to Corporate would not fall on deaf ears and I could change my inevitably dreadful sleep schedule.
Since this is a chain, I have to focus most of my review on the ‘customer service’ facet of the store, rather than the substantive aspect. So, I do easily give this place a 1 star because of the inadequacies in staffing.
With respect to products — they’re decently stocked and I can’t say the place looks unorganized. I typically don’t have an issue finding what I need, although I also don’t vary greatly in my shopping purchases.

Pretty much just like all the other rite-​aids. that’s why they all have the same name, yo.

Argh, it took forever and a day to check out of here on a Friday night for some reason. It’s really tough to wait, too, because there’s such little space to stand near the front. Everything just seems a bit too cramped together.

This Rite-​Aid is pretty horrible. The only reason I give it 2 stars is that the pharmacy is competent enough.
Management for this branch should be fired and then flambayed. There is ALWAYS a line up front. It could be Sunday at 8am or Tuesday at 2:30PM. ALWAYS lines. Always slow cashiers. It doesn’t seem to matter if the cashiers yell into the mic to send up more people, no one comes (in the Rite Aid — no one hears you scream!!!)
To justify one of the 2 stars I am noting they have an extensive $ 99 selection including food. This is great to grab something and give to your local homeless person instead of cash.

A big fat goose egg for this place. Unfortunately, reviewing it on Unilocal is my only means of revenge on their terrible retail service.
The place is a dump (don’t be fooled by the newish building), you’ll find half of what you’re looking for, and you will wait in line for at least 15 minutes on a good day. I blame the managers, who never take a register when there are customers to serve.
Simply put, I live a block away, but I always walk several blocks, either to the other, slightly less crappy Rite Aid/​Eckerd, or to a CVS, or whatever.
I hate this store and wouldn’t go inside to piss on its floor.

Last year, the block on Smith Street between President and Union finally had a new face after months of construction. Sadly, it was a bright fluorescent-​lit Eckerd Drug. Like everyone else, I use these stores now and then, but is this really what the n’hood needed? Within a six-​block radius there’s a Rite-​Aid, a Duane-​Reade and now two CVS (Seems like we’ve got the pharmacy niche covered here, now how about a decent grocery store!) However, I have to say that this particular Eckerd is awful… just the other night (9-​ish) we walked in to get some basic supplies and it looked like a tornado hit inside. Stock was spilled into a few aisles and the floors by the registers was stained with what looked like shit (seriously). We waited for a while before wondering where all the staff were. We noticed three teen employees hanging around outside with their pals. Took some coaxing, but we managed to get one of them to come inside, not to actually help us, but to page someone else — unseen — inside. We waited a few more minutes before pondering shoplifting (not that anyone would’ve noticed, or cared), before another teen strolled up on her cell phone and checked us out. What should’ve taken under 2 minutes went on for about 15 – 20. And these are the places stomping out the mom ‘n pop joints here (and everywhere)? Sad, sad.

(a new, lower opinion) Nice that the building appearance «fits» in this brownstone & gardens neighborhood. Pros: Location; Long hours, 9 am — 9 pm, 6 Sunday; Competent staff; Good selection for a general drug store; A (busy) pharmacy; plus, A digital-​friendly photo lab. Cons: I believe food aisles belong elsewhere (general store); Chemical products share the children’s toys aisle (why!?); Long cash-​out lines at hours you might not expect them; and, Seasonal section is over-​crowded and messy. Worst: In the last few months the toilet facilities have become unusable — my kid has diapers to change ya’know! Store #5504