Sears

Customer service does not exist in this store.
My story: My husband and I bought a Simmons mattress at the Kings Plaza Sears. We decided to upgrade from Queen to Cal King as my husband is tall and his feet always hang off the edge. It arrived on time and was very comfortable. However as soon as it was placed on my Cal King bed that arrived a week after the mattress (separate purchase from another store) I realized it is 3″ too short and 2″ too narrow. All tags stated that I received a Cal King mattress and stated the correct measurements. I spoke to my sales rep (Valencio) who reached out to the manufacturer rep and was supposed to call me back as soon as he heard back. A week later I called to follow up with him, he tells me that he was too busy to call me back but he did get in touch with the rep and I received a defective matters. At this point I can return or exchange. After checking online reviews and forums regarding this mattress brand I discovered that this «defect» is a common scam for Simmons and decided to return the mattress. The mattress was picked up almost three weeks before any payments were due so I was told the refund would hit before any due dates and I was to not worry about making any payments. When going through the return process I was assured I would not be charged any fees as this is a defect.. Naturally that was BS and I was charged $ 244 restocking fee. It has now been a week since I found out about the restocking fee from the credit card company (Sears credit card) as the payment is now past due and have been trying to reach a manager to resolve this. Various store reps have left Arun the manager notes with my information to call me back. Still waiting…

More often than not they are under staffed and our will have to wait at a register. They rarely restock clothing items so if you see something you like in your size grab it while you can. The store is generally clean but during the holidays it can get pretty messy. The people in the tools department are very knowledgeable, but in the tv section not so much.

Convenient shopping center with a lot of variety. A great men’s section and home section as well. Also, great customer service from the workers. It’s been around for long so I respect that as well. I always go here for what I need.

First and foremost, the map for Sears that Unilocal is showing is ridiculously wrong. Sears @ Kings Plaza is at the intersection of Avenue U and Flatbush Avenue in the Mill Basin section of Brooklyn.
Actually Sears is alright. Its akin to Kohl’s at Ceasar’s Bay, just with appliances. Prices are very reasonable. But the store is disorganized and not well laid out. And checkout is a disaster. You don’t know where the line begins or ends and the line takes an eternity. At least the cashiers are pleasant.

We use Sears in Kings Plaza mostly for appliances and sometimes clothing or linens. The website is pretty good for finding and comparing appliances, and I do all my research on products before I get there, so all I need the staff to do is write up my order. Delivery and installation are usually fine. In the clothing areas, the wait at the checkout is typically very long. There aren’t enough registers open for the amount of customers, and the cashiers are very slow. But when it’s my turn I often find the interaction pleasant enough. Everyday prices are okay and sales are very good. I got good quality pillows today for an excellent price.

The worst. Great selection of appliances but they will never get delivered. I’ve rescheduled, re-​ordered, and been told my appliance was damaged and that delivery was not even attempted almost daily for the last two weeks.
When I call the 800 number to complain I am hung up on, TWICE. The WOOOOORST!

The good: great selection of products and items.
The bad: terrible staff. We waited for forrreeeevvvver for someone to come and talk to us in electronics. and our sales person, while appeared educated, was terrible at sales. and had to go back to the computer 4 times to «check» on the product we were asking about. How many times do you need to go back and see if the product is in stock?

I remember as a kid, every time our dishwasher, dryer or refrigerator broke my dad would pack the family up into the family station wagon and we’d all take a trip to our local Sears on LI. My sisters and I would play while my mom and dad shopped for the perfect new appliance. When my husband and I moved into our new home we wanted new appliances and my childhood memories led us to sears and boy am I glade they did.
As soon as we walked into the appliance department, an associate greeted us and worked with us throughout the duration of our time at Sears. He first listened to what were looking for and then assisted us in finding it and completing our transaction. We wanted all energy efficient appliances for our kitchen since NY state was offering a $ 500 rebate if you bought multiple energy efficient appliances. The gentlemen that helped us knew all about the rebate program and he helped us pick out a great dishwasher, refrigerator and microwave. The whole process took some time since there were only a few items that met the energy efficient specifications.
It’s 20 years later and now I finally know why my parents always went to Sears and why it always took so long. They went there because the service is great and it took forever because buying appliances is a BIG purchase. Oh the things you learn as an adult.

Recently I had a toaster oven disaster. While I was trying to live without one for several weeks, I knew I had to eventually cave in and buy one. Since I’m on a tight budget and did some research to purchase a very budget friendly, Sears was my savior. I could’ve gone to Target, or tried to order one online, but honestly, there were definite differences in the price. I was saving a lot going here, and when you have a car, it really isn’t terrible to drive there.
I have never been to this Sears before so on my way to the appliances I couldn’t help but notice all the other wonderful things on sale. I love to cook and bake, so this place was like Christmas morning to me. There were so many options as far as toaster ovens go, and in addition, there was lots of «as seen on TV» objects and baking goods. If I had any questions, the sales people were super helpful. In matter of fact, they even suggested I sign up for one of those reward type programs to get a discount, sweet!
I think I would go here whenever I need some new appliances. If you look online and really compare, you will see a difference too. As far as the other departments in this store go, I’m not too sure about that. Maybe next time I will check them out!

Very Helpful Associates. Only Place In The Mall To Buy DVDs,

Love this location.
Either this or the other GHETTO Flatbush Location?
This is seriously your ones-​top shop for APPLIANCES!

One of the few stores that I like in this awful 1970’s looking mall.
Also if you are here and need to buy a dvd or cd, this is your only option in the entire mall. Pretty sad… and considering that the mall was 3 gamestops… also pretty stupid.
Anyways this place is huge, and my advice is if you drive here, and plan to buy big, then park on the top floor of the parking lot. The rooftop parking has a direct entry into Sears.
I often go here for Christmas gifts, they have a great tool section, home furnishings and tons of holiday decorations. The clothes look pretty cheap, so I do not check out that area. But worth a trip if you need any of the above things I mentioned.