Sleepy’s

Less than one year ago I purchased a really nice queen sized mattress and box spring. Two weeks ago, I moved to a new place which is on the forth floor of a brownstone. I had no idea I would not be able to fit my box spring up the last flight of stairs. Desperate and discouraged I went down Flatbush Avenue in search for a split queen box spring. Walking down the avenue I spotted Sleepy’s. I had no intentions of going into Sleepy’s because I assumed the prices would be too expensive and I didn’t want to spend much because I felt I had already wasted money on the practically new box spring that could not fit up my stairs. Immediately as I walked in I was greeted by a salesman by the name of Ricardo. Ricardo was very friendly, personable and seemed to really understand my frustration. I told him I didn’t want to spend too much money and he assured me he would do his absolute best. He was GREAT, he assured me over and over again that I would be able to get the split queen box spring up the steps and he found me a great box spring exactly within the price range I was willing to spend on a box spring. Ricardo even gave me measurements comparing a regular queen box spring verses a split queen box spring. He was superb, so much so I asked him for his last name and told him I would be sure to let the store manager know that Ricardo Phillips should be commended on his fine customer service skills. He even made my life easier by having the split queen available for pick up at a Sleepy’s location nearest to my home without my asking. He was awesome… job well done Ricardo Phillips (Flatbush Ave)

I went to this Sleepy’s in late August, with my daughter who needed a mattress/​boxspring for her first apartment, post-​college. Jamel was the staffer who helped us. He was wonderful — I explained that price was the primary issue and he did not pressure us in any way to spend more than we could. He directed us to the mattresses in our budget. He explained to my daughter how to really make sure any given mattress was a good fit for her. He was patient, informative, gracious, charming, knowledgagle, and had a lovely sense of humor. I also saw other customers interacting with other salespeople and sensed that the culture of this Sleepy’s matched my experience with Jamel. The best part was the delivery options — my daughter had an extremely limited window for accepting delivery. They delivered the next nite (Sunday!) at 6pm, set up everything, etc.
An unequivocally exemplary experience!