Special Touch Home Care

I sometimes find myself in in-​depth conversations with my clients, sharing personal stories and situations, and thus I came across Special Touch through a long time client of mine that highly recommended them. Without getting into private details, my family required special assistance for my Grandfather who recently turned 81. We enlisted the help of Special Touch based on my clients referral and I can say without hesitation that the services they provide are top notch. The staff was patient, kind, and above all, respectful of the situation. Again, I prefer not to go into details with this, but my Grandfather, no matter what the situation, was treated like gold. It truly means the world to my family and I that the folks at Special Touch could be so caring and empathetic, enough so that you start to consider them family. A+ thank you guys again for everything (and a special thanks from Mr. Mike!)

If I could give this home care agency a zero «0», I would. I totally agree with Glenda G. in her assessment of this agency. They treat Alzheimer’s patients terribly and should be brought up on abuse charges in the way they change aides on a whim and don’t tell the family! Everything she wrote happened to my family member. The coordinators Stephanie Grullon and Jahaira Ortiz are the worst. They are unprofessional and Jahaira is the worse one of all. After many conversations with them requesting that they let me know when an aide would be changed, they refused to call me and as a result an aide shows up at the house unannounced! Two of their aides were caught sleeping on the job. On weekends, they send four aides to work with the Alzheimer’s patients knowing full well that this is detrimental to the patient’s health to see so many faces taking care of his personal care needs. I plan to report this to the NYS Department of Health and anyone who regulates this industry. I already have called the Alzheimer’s Association. This is patient abuse. I could only imagine what they would do if the patient did not have a family! Horrible, awful agency that should not be allowed to provide care to anyone!

My mother loves her aides and coordinator. We had some awful experiences in the past with other companies but we are so happy that her new managed long term care program recommended them!

Awful agency. Especially if you have an elderly mother suffering with dementia (Alzheimer). Unreliable, uneducated personnel. No clue of what their job description is about. Coordinator will call and yell at the (member or their family). They will change aides just out of the convenience without letting the patient or family member know. From aides walking out after punching their time to being disrespectful to the family members. Trust me, my list is endless. This is why I’m filing a complaint with the State. I’m waiting to see when the explanation of benefits from the services received are accurate. The State should be doing an audit on this people. Thank you.

An excellent home care agency.