Staples

the worst of the worst when it comes to customer service. Employees are rude AF and seem to have no regard towards their customer. I would rather travel an extra 5 miles to a different copy center instead of having to see the faces of these people again. Great job Staples once again you have succeeded at making your customers feel like shit and keep up the great work or the lack of it…-5

This Staples is pretty much empty early in the morning (perfect time if you hate crowds). They have all the materials that I need and customer service works nicely; I have no complaints.

Good luck even getting them to answer the phone.
They’re probably the easiest place in the neighborhood to ship things. But this isn’t saying much. I dread having to go there.

Was pretty empty walking in. Saturday at 4pm. Felt like no one was there working either. After looking clulessly for about 15 min, i was asked if i needed help.
Although finding help is hard, the staff is very nice. Got through checkout fast too.
5 stars for customer support.
3 stars for service (finding the help?)
4.5 star for inventory.

Ugh, I haven’t reviewed this Staples already?
It’s the «neighborhood» Staples. That being that if you have something you need to do right after, change your plans. You will need a good 30 minutes in this place.
For the most part the place seems severely understaffed. Lines are long upstairs and downstairs. The copy center guys are so nice, but instead of waiting 30 minutes to speak to someone to ask a question about pricing, I’m not sure why there isn’t a price menu. Seems simple, right? They make signs, but there isn’t a sign for how much their signs cost.
Downstairs is a trip. The P.A. system is almost alwatys going off and not being answered. There is usually just one person on the floor to help and even though things are kind of where they should be, prices aren’t always correct and sales are not advertised. Recently I went in for 3 things — linen paper (the only packages were open), a label maker (still never found it) and tape (which was grossly overpriced, and the cashier pointed out a cheaper version, which was not advertised). I ended up just getting the tape because hunting this big store for one employee was just too time consuming.
Thank you Staples for making me remember why I order online. Good thing I did — the label maker was $ 10, got a $ 30 rebate and $ 20 off the purchase.
Sigh. They do have good and bad days. I just wish there were more good (and that they closed at at least 8pm on weekdays.

It was a simple task. I simply needed to log into a computer and print 5 pages. I get to the Staples and see only one computer is in operation. I wait 10 minutes and then sit down to log in. The computer is kinda slow. I open my document and click print… but after 2 pages the printer ran out of paper. I wait several minutes to get more paper all the while being charged per minute for wasted time. I asked the manager for a refund on some of the time. He looked at me like I was crazy and said no. Poor facilities and customer service. Avoid this place if possible.

The absolute worst customer service imaginable. I needed to overnight a package using UPS and I had to wait 45 minutes. 45! They kept shuffling me back and forth between lines and were completely incompetent. Once I did get helped it took 20 minutes to finish the transaction because the guy couldn’t spell 80% of the address and even when I spelled it for him he mistyped each word twice. The lines are ridiculous at this location mainly because no one seems to own a printer in this neighborhood and everyone is here printing 1 page at a time clogging up the UPS line.

Convenient store if you’re in the area. Pretty good size, they have a lot of product here. The ground floor is the copy center. You can do all of your copying and facing here. You walk downstairs to the main floor of the store to where all the products are.
This store is rarely ever busy so you can always get help when you need it. Very organized and layed out very well.

If only we had the option of rating with zero stars, because that is certainly what I would award this vacuum of time and efficiency!
A friend’s father had passed away and I had created a small biography to be shared with those attending the funeral. We wished to make 100 copies, double-​sided: 50 in black and white, 50 in color, folded in half.
Immediately, when we walked into the place, I knew this was going to be a headache. Unlike EVERY OTHER Staples that I have been in, this one did not have services, prices, and card stock samples displayed. It looked like a Mom and Pop copy shop with two, highly overworked employees attempting to serve nearly two dozen people. It was a late-​afternoon on a Wednesday, and it was apparent that we were all in for a long wait.
After waiting, in a line that did not seem to be moving in an organized manner, for about 10 minutes, we were finally «served.» Their computer could not recognize our device, which is no surprise, since they were using an ancient Windows Operating System. We had brought our laptops with us, so I asked if we could borrow a flash drive that is compatible with their computer. The employee kindly acquiesced.
We then waited another 20 minutes as she serviced others. We witnessed a highly agitated customer, who was waiting for UPS service for 15 minutes, only to find she was waiting in the wrong spot. We also observed numerous paper jams in our designated copier. The employee was finally able to print a colored copy out, except that the back was upside down. We were told this would not happen on our copies. We waited another half-​hour for our copies. I was shocked when she handed them to me unfolded. «We have to send them through again if you want them folded. So, you’re going to have to come back.» I’ve made similar bios for family and friends at least a half-​dozen times and never have I been asked to wait and come back.
Since we had waited so long, we determined to fold them ourselves.
I simply cannot believe that Staples allows such an amateurish setting, does not staff enough employees for such a busy location, and does not provide adequate equipment to get the job done.

Why is it that this location exists? My second time. I ha to go because it was convenient. The first time I was «helped» by an associate who didn’t want to bother to check a price. This time I found my own items but people around me were frustrated with associates walking around that were helping no one even after being paged. Why does staples have to lack service in a black neighborhood? I go to staples in queens and Brooklyn and have great experiences except for in black neighborhoods. It is sad.

VERY slow and HORRIBLE customer service. They also printed my order incorrectly. I wish there was a different option for printing right by my house. I waited a long time at the counter without anyone even saying anything to me, then when I did finally get someone to get help me they printed my order on the wrong paper and had to wait another 15 – 20 minutes for them to reprint an order that was supposed to be ready that i placed online. Would not recommend if you have any other options available near you.

Tidy, pleasant and the sales associate was quite informative and knowledgable of the products.

What an absolute trainwreck I just experienced.
I went to Staples to pick up a few cardboard boxes and packing material. Found the supplies I needed fairly easily, and went to the front to pay.
Just paying for my items must have taken at least 30 minutes. Absurd! The first line had some character trying to pay with a coupon he didn’t have. While he fumbled on his phone to look up a coupon number, the cashier just sat there, staring in to space, instead of taking the next customer until the coupon seeker was ready.
After waiting for several minutes, loaded with flat boxes and supplies, watching this nonsense go on, I decided to head to another line where it looked like a cashier was just opening up. I walked over to her and she says she’s not in fact open. Great!
I go to a third line. Of course, some other shenanigans are going on here. There is a family and they are running in to the aisles, bringing up extra items, being sent back out to the aisles, coupon chatter, etc. Finally they’re done and the next customer steps up. A moment later the cashier leaves her register and is gone on some errand without a word.
Approaching my wit’s end, I see that the second cashier has now decided to take customers. Rather than input the quantity of my duplicate items, she painstakingly scans each of the 8 boxes I bought, sluggishly looking for the UPC codes to scan. I had brought one canvas bag which I filled with supplies, but some of the boxes were oversized.
«Do you have a bag that would fit these boxes or can you bundle them together for me?» «No.» No? Seriously? Not even an attempt to use string, tape, maybe string and a handle like EVERY other time I’ve bought boxes at a supply store? In my impatience, I swiped my personal card instead of my business card. Clearly, this was my mistake, but I wanted to use the appropriate card. I apologized and asked her to cancel the transaction, so I could use the correct card. She says she can’t cancel it. Now I’m losing it.
The cashier calls over a second Staples employee. I explain that I want to cancel my transaction and use the correct card. This «specialist» also says I can’t do that. I ask for the manager, and then suddenly the same person says I CAN cancel it but I have to sign first, then walks away before it’s resolved, and without getting the manager.
I sign, the cashier cancels the transaction and then… wait for it…
SAYS SHE NEEDS THE MANAGER.
Are you serious? I had JUST ASKED FOR THE MANAGER and was flat out refused! What a confederacy of dunces.
The manager did show up promptly, to her credit, and I mentioned the attitude from the last Staples «specialist». The very same «specialist» then starts spouting off about how she doesn’t have an attitude. She said she would speak with her about it, then asked a security guard, who seemed to be shocked to have to be involved, to tape the boxes together for me.
Oh how miracles can happen when people are held to their job duties.
I would much sooner try to anticipate my needs and either buy from another Staples store in Manhattan or order from their website. This store was a wreck.

Horrible service. Extremely understaffed. My girlfriend placed an overnight order with these guys, and got a confirmation number saying it’d be ready to pick up the next day at 2pm. We got there at 2, and they tell us they never got the order. Instead of actually helping us with fixing it, they proceeded to juggle every other customer’s request until they finally got back to us 45 minutes — 1 hour later, and it didn’t even get resolved. Other customers became annoyed and impatient too. One woman made a scene and asked for the manager on how they don’t focus on one task at a time, and how her order always get messed up. I can believe it!
We left over an hour later with nothing completed, ended up calling a different staples to print the order that had it done within 30 minutes of the call. What a joke.
Note: Its not that the staff or horrible, its more that they did not have enough workers working the front at all. It seems to be a common problem from what I hear.

This is the store to go to if you have a million things to do in a day. It is located on a busy street in Brooklyn, which is great if you’re looking to shop for a new outfit or pick up a few apples at a local grocery store before making copies or picking up new notepads. It is usually well-​stocked and has decent sales. The employees downstairs are helpful and welcoming.
The copy and print center is constantly messy, but is usually worth over-​looking because this Staples has a USB drive printer, which is exactly what I need 99% of the time. If you bring your documents ready to print on a USB drive and have a credit or debit card, black and white copies are only 10 cents a piece. It’s a lot more expensive to use the computers to print. I believe it’s 25 cents a minute and black and white copies are 49 cents, with color over a dollar.
Most Staples have paper cutters, staplers, hole-​punchers, etc out for you to utilize in the copy and print center, but this one doesn’t. If you ask the employees, they’ll be happy to pull them out for you though.
This isn’t the nicest looking Staples around, but it’s pretty dependable when you need it.

I absolutely hate this location. I usually need the services of the copy & print center. They are always understaffed and the employees are very unprofessional and at times rude.
Today was my recent and hopefully my last visit. I needed 24 photos scanned and it was about 30 mins to closing. I was told because there was a line of customers, they could not fulfill my request same day. I would never leave anything overnight with them and it isn’t my fault they lack adequate staffing. The service must be provided to customers regardless of your internal issues.
That location needs a huge overhaul. I had to commute to another Staples location on Utica Ave. They got the job done.

They are always fully stocked. Comes in handy when sales come up.
Although I would suggest to come in during the morning if there is a salary though. Less people and children running around and more items to choose from.
The only thing is that its a bit out if my way from the train station. I usually take the 2 downtown but if I have to here I have to take either the bus again or walk to the Q train station. Not long but also not the smoothest commute unless its during the business week.
Overall 3.5 stars!

This Staples has consistently shown me very poor customer service.
Here is how my last purchase went (6:30 Monday Evening):
I walked in, went downstairs and started walking the isles looking for a VGA cable. At this point, no one has addressed me at all which is fine. I get the cable and walk up to pay.
There is a young woman at the printer counter, staring blankly at a receipt with a woman holding an open printer cartridge (will likely take a while).
Another young woman walks over, taps the next customer on the shoulder, and walked over to a near register. I watched their transaction with nothing spoken from the young woman.
When I was next, she held her hand out to me, not at all acknowledging that we were having a transaction. She sternly told me to close the pop up on the credit card swiper (software glitch).
I swiped and she again just held out her hand for my card. Nothing spoken. I hand her my card, she hands it back, and she hands me my bag. Again, nothing, no eye contact, as if I was stopping her from doing something better.
Everyone else seemed lifeless, and resentful. You can also notice someone who seems like leader on the floor shouting to a salesman the price of some random wireless printer. Yikes.
They can sell you a cable. Just don’t ask for anything more, and definitely don’t go there if you need to speak with someone for a product. Brutal.

***NERD ALERT***
I love office supplies! There I said it… I’m glad I got that off my chest. As a connoisseur of all things office, I often find myself skipping through the aisles of Staples.
Today’s visit was exceptional. I set out to buy a desk chair (I know I’m a wild one). I needed something durable, sassy and most importantly within my price range.
The team went above and beyond the call of duty. I was personally walked through the wide range of chairs. We found something that fit all my requirements well within budget (can we say super-​deal). AND The sales associate even helped me hail a cab to get this puppy home.
The customer service was absolutely exceptional. Buy your staples from Staples.