Staples

I’ve griped about the copy center here before. But, over the last few months, a manager has come onboard who seems to keep things running smoothly. The staff was attentive last week, a busy week leading up to Christmas, despite there being a line. I’m hoping this level of service continues.
They DO need an additional cash register (and a faster one) in the copy center however. Store selection is more limited than other Staples as well.

This particular Staples seems to be run by con artists, and I only go here if I really have to, but am always ready for them, I’ll explain.
The con at this Staples is that when something is on sale (I receive their email flyers), it NEVER rings up at the same price. At least not for anything I ever buy here. In the past year, I’ve bought I think five sale items, and they all rang up at the non-​sale price.
Then the routine begins. The cashier will tell you the sale price is for a «different item» of some similar sorts, and they hope you buy that lie. What you have to do, is make them go on their computer to look at the email flyer. Then they give some line about how you were right, and sorry.
Unbelievably, it happened yet again yesterday. I go in to buy a Staples 16g flash drive for 5.99, and it rings up 12.99. Same old routine — they tell me the sale price is for a similar but different item (how many Staples-​brand 16g flash drives do they sell?). However, I am quite used to the routine, and tell them to look at the online flyer, which they do, and then «oh yes, you were right, sorry.»
My advice is if you are going in here to buy a sale item, just be prepared to tell them to check the price because otherwise, you aren’t getting it.
Staples has been becoming less and less attractive a place to shop at for various reasons the past number of years anyway, and as I said, I only go here if I really have to for some reason. Again, just be prepared.

Honestly they are trying to have better service but just don’t have enough people working here.

Customer service at this location is a joke.
It took 30 minutes in the phone to confirm that my online order was ready for pickup. When I got to the store the Item was $ 20.00 cheaper than online so naturally I requested a price adjustment. Well that request seemed to make everyone disappear.
None wanted to be bothered with figuring that out. So they all just walked away.
It took 40 minutes at the register for them to stop passing the buck and just help me.
It’s now been 48 hours since and the charge has still not been credited. Yes, I’ve been charged twice with no credit.
Save yourself the headache and go to office max, depot or wherever just not here!

So bad, so so bad! I brought a booklet to be printed and needed help with the layout. While the printing staff talked and laughed I waited until someone would help me which took so long! finally I printed up two copies of the booklet to show them something was wrong with the layout and what was wrong. It cost me $ 40 to do that and still they wouldn’t tell me how to fix it. So I asked them to print up a copy of the booklet. They said it would take a day and a half! When I received it, it was exactly what I had printed out to show them. I left very frustrated and went to Park slope copy center where they printed out a proof right there and worked on the Layout with me in 10 minutes and we had it fixed! Just don’t go to Staples-​its just strange that they have untrained people working on projects and printing! Oh well live and learn!

Spoke over the phone with David in the Copy & Print department of this Staples and I was convinced that this guy knew what he was doing and would do what he told me he would. I came in to get a document printed and bound which had some exact specifications. David was extremely personable. He had answers to all my questions and for those he didn’t he got me answers. David finished my project in the time he said it would take and as he was closing out my ticket he made sure that I got whatever discounts I had coming to me. I am a huge fan and will be coming back to this Staples each and every time I need this service. Thanks, David!

I usually buy my office supplies online as I can always find a discount code for the ink somewhere. I have used Staples in the past for printing. About 4 years ago they «lost» my artwork and I swore never again. I’ve been going in there for small print jobs and was actually thinking as its so handy with parking and everything to get a quote for the large print jobs…10,000 plus copies. Went in today for 6 copies, was told it was going to be 2 hours by a disinterested assistant and when I said I’d come back but let me show you what I need she barked «wait»! Don’t need the wait or the attitude, found a Fed Ex on Atlantic that’s self service with a guy who actually showed me what to do and much cheaper too boot. They have that nice facilities, they only need to staff who figure out that customer service is just that.

This place is hilariously bad. Our most recent (and hopefully last) trip here was this past Saturday and we stopped in to buy a mouse. The mouse we wanted was in a locked case. Alrighty, I’ll just ask this employee in a red shirt if he can help us with something. «Sir, can you help us with something?» No verbal or physical response. I looked him in the eyes and asked again. Barely above a whisper he said «Sure, what.» Such charisma! When we told him we needed something out of the case, he said we had to ask someone in a green shirt. Oooookay. So we find someone in a green shirt who I swear to God, moved at the speed of paint drying. Once he retrieved the mouse (FINALLY), he took it directly to a cashier while we stood confused at the end of the line. No explanation, no «oh, the cashier will hold this until you get to the front of the line,» nothing. Luckily we figured that part out. So we get to the cashier, but a DIFFERENT cashier than the one who had been handed our mouse and despite us saying «THE MOUSE IS WITH THE CASHIER NEXT TO YOU», our cashier proceeded to wander around behind the registers looking at all countertops until she happened upon our mouse. She giggled, brought it back to the register and we were finally allowed to pay and get out of this forgotten level of hell.
Seriously, if we hadn’t actually needed something, I think it would have been great sport to stand in the middle of the store and time how long it took someone to acknowledge our presence. The customer service here is beyond terrible. If you can wait, like, a day or two to get what you need, order it online. It will be cheaper and your blood pressure won’t rocket trying to figure how the hell a place like this stays in business.

Time does stand still at Stapes. Matter does not exist at Staples. Glaciers melt faster than getting customer service at Staples. Watching paint dry can actually be more enjoyable, than waiting In line for a rep to notice you are actually standing there. Actually, if I blended into the wall and had to be scraped off with a spatula I would be more noticeable than standing at the service counter at Staples. I recall hell freezing over before someone actually came over and noticed I was waiting at the counter for a half hour. Eventually, you will be taken care of. If you are blessed with the only human being there that actually has a pulse and a partial brain. Either way, may heaven help you at the copy department. The journey and experience will be long and arduous. If you want to double down on an experience in purgatory, try to call the store first. This will be comparable to Dante’s journey to purgatory. May heaven help you…

The website said there were 3 of the item I wanted available to be picked up in the store. When I arrived the staff said there were none, and that sometimes the website isn’t accurate. The manager was not at all apologetic and seemed to have the attitude that it was my fault for being foolish enough to believe their website would be remotely accurate.

They have a private parking
They are next to Whole Foods
They are never crowded
They have a nice rebate system
They have inks cartridges recycling
All above are positive things
Unfortunately their floor staff is not that knowledgeable nor enthusiastic and prices are quite expensive.
But it’s good to have it in the area.

If the world was ending and I had to print out a simple 8.5×11in, black and white image with instructions how to escape and survive the impending doom then I WOULD NOT GO TO THIS STAPLES.
And if the world was on the brink of destruction and Staples was the only place that had a printer… I would go here just to save my life. BUT guaranteed their printer would mess up a simple black and white 8.5×11 print out. And I would die anyway, thanks to staples.
This place is depressing, the copy/​print center is unhelpful and worthless. In short the last place you’d want to spend your time or money. Stay away. Even Fed Ex/​Kinkos is better. Or nearby there’s Copy Cottage… more expensive but so much better. Either way, unless your buying a pen or whatever people buy at Staples avoid the print/​copy center like your life depended on it.

This review is specifically for the copy center. I gave them 3 chances and all three times they screwed up. When you get to the counter no one even looks at you to help. You say excuse me they look at you and STILL don’t help. FINALLY when they did my order was not ready even though I selected the 4 hour turn around. Then they give you an attitude because apparently they’re always right. Three times they messed up my order.

My review is just for the Copy & Print services! First of all, I love coming to this place, because I almost feel like I’m in the suburbs, thanks to lack of tall buildings nearby & the big parking lot. I personally love the location because a) I live really close to it and b) it’s right across the street from a huge art store (I usually go to both hand-​in-​hand).
When I graduated from college and moved to New York, I realized I didn’t have anywhere to print my art anymore! Staples is perfect for that. I always send my prints over through their website and choose same-​day pick up. The prints are always ready when I get there. It’s always the same guy working (I tend to go nights), and I wish I remembered his name — he is SO helpful & nice! He always lets me check the prints to make sure they’re okay, and then he rolls them up really neatly. One thing that’s great is that they’re never rolled up too tight — this keeps them nice & flat and easy to work with when framing. The colors always come out beautifully. There may be a lot of places to print in New York, but I trust Staples with everything!
Also, I really appreciated their extended hours during the Christmas season! It helped me get a lot of presents printed!!!

You are better off rummaging through the trash on your own block for office supplies than coming to this place.

Fuck this place. Seriously don’t come here unless you need, need, NEED to. Probably want to bring something to help you pass the time, like the entire Game of Thrones book series or every episode of your favorite tv show.

DON’T GO TO EASY TECH!!!
My computer had been taking an extra 10 minutes to start for almost a year. This was an inconvenience but not an emergency. I had recently dropped by Easy Tech at Staples and explained my problem. The technician at the time said they would have no problem fixing it. Later that same month when I knew I would not be in need of my computer for a few days I dropped off my computer at the same Easy Tech at Staples. This is when the bait and switch/​con/​problems began. Easy Tech at Staples advertises a free «Pc tune-​up» which I felt might be all I need. But to do anything they had to change me $ 76.20 for a diagnostic. I agreed, just wanting the problem fixed. When I left my computer I warned the clerk who took my order that my «M» key on the keyboard was loose and to be careful. He wrote the instruction down.
However after a couple of days I received a call that my computer had 9 corrupter files and a virus. I was then told that the only way to fix the computer was to spend another $ 129 plus tax for the reinstall which would wipe my computer clean erasing all my files and programs. I had backed up all my files but did not want my programs to be erased. I told them no thank you and that I would pick up my computer and take it to my employers IT support staff. When I picked up my computer I noticed that the technician who had worked on my computer had lost the «M» key on the keyboard. In addition, the M Key latch was bent and cannot be replaced. I will have to buy a new keyboard and have it installed.
I was willing to take the financial hit and waste of time giving my commuter to Easy Tech but I should not have to pay when they give me back my commuter in worse physical condition then when I left it with them. It’s like dropping your car of for an oil change and it being given back to you with a wheel missing. I confronted the clerk about this who was the same clerk who took the ordinal order. He went into the back for an about ten minutes and then returned informing me there was nothing he could do for me.
The next day I gave the same computer to my IT department at my office and no viruses was found or corrupted files. The consensus was that the Each Tech technician at Staples did not know how to fix the computer so the only think he could do was wipe the memory in the hope that is would fix the problem or he was trying to rip me off.
I have reached out to the local Staples location twice with no reasonable response. «There is nothing I can do» is the response I receive.

Alright, I’m going to be audacious and claim that this Staples deserves 4 stars. Yes I understand that no one uses stationery anymore. Yes I know I can get everything that Staples has from Amazon. However, this Staples does have some redeeming qualities, all of which are enhanced by the fact that it’s a stone’s throw away from my apt. Allow me to elaborate:
1. They have a full UPS shipping center there. We all know that UPS rules the Parkwanus shipping scene, so having this nearby is a plus.
2. They have electronics recycling. I don’t know about you but my place is a constant mess of wires and dated tech (yes I’m a tech hoarder).
3. They have a copy & printing center. Yes, the implication here is that I don’t have a printer at home. That is true. I also don’t have a TV or cable. Stop judging.
4. No one is ever there. While that may not be good for their business prospects, it’s a feature I appreciate because it lends itself to quick ins and outs.
So there, one star per point. I dare you to argue with my iron clad logic. Stop hatin’ and learn to love the Staples.

We spent a lot of time at this store today and all of the employees were *exceptionally* friendly & helpful. The cashier was an incredibly sweet young woman and I then complimented the manager, and the manager was super-​nice. It turns out that she’d started out working at this store three years ago, then she became the manager of another Staples a year later, and she became the manager of this store just a month ago.

I wish I was allowed to give no stars for this place. First of all, the folks that work there harass you to get insurance on the products and give you and attitude when you decline … And then persist to tell it again to you. What kind of customer service is that.
Also, we have been here three instances to buy a product and try to get price match. Yes, key word was TRY. Because everytime we try, they find some absurd reason not to deliver. Difficult and unpleasant.
Staples, I am not sure if this store should speak for your company’s reputation. But it has left a sour taste in our mouth.