Super Stone

Jeff, the manager of Super Stone, is a rock star. Sweetest, easiest going, most professional, coolest, best dressed, best looking stone guy ever. He gave me a great price on beautiful quartz and the estimated and executed turnaround time was so quick compared with the big box stores and three competitors according to the forums (including two places in Jersey which can usually undercut the NY competition because of lower overhead).
I specifically went to Jeff based on a recommendation from my awesome contractor who has done numerous apartments in my building. Consequently, I was able to see beautifully installed quartz and granite countertops from Super Stone in three of my neighbors’ apartments before I made my decision but ultimately it was based on the beautiful marble-​like quartz he carried from a variety of reputable companies (like Caesarstone and Quartz Masters, etc.) competitive price, and Jeff’s awesome personality (he was never pushy and showed me really nice slabs specific to my requests, was always lovely and helpful when I called after visiting). I also liked that I could buy my stone from the same entity that was fabricating (not so everywhere).
If you are planning to go to a big box store like Home Depot or another regional fabricator/​stone seller, I HIGHLY recommend you visit Super Stone and see if Jeff can hook you up. Anyway, I’m pretty sure they do fabrication for the big box stores so it’s not like you won’t have the same quality of workmanship, and they stand behind it: when i was debating my choices, my contractor said on the one occasion where there was a fabrication issue, Jeff stood behind the work and took care of the problem immediately; this gave me a lot of confidence giving him a deposit. He’s so obviously a stand-​up guy.
The templator (Dave) was also a great guy: friendly, punctual, smart, experienced (over a decade in the profession), precise, informative. The guys who installed (Jose and two other guys who were lovely people) were just consummate professionals also and they did an incredible, custom job! True artisans. The stone fits perfectly, the sink cut-​out was templated and cut masterfully, I can’t notice a single scratch or chip (and I was led to expect some small imperfections in the finished countertop on the online renovation forums and blogs, but there just were none). My stone has become my favorite part of my kitchen and I highly recommend Quartz, it’s so durable!
I love Unilocal (regardless of the hilarious South Park episode) when it allows me to turn people on to local businesses of this quality. Cheers, Jeff and team if you’re reading this [even the guy who generally answers the phone at the shop was so sweet!). One other note, the manager who another Unilocaler eviscerated in his review, doesn’t work at Super Stone any longer (according to one of the installers). I’m not dissing the reviewer because everyone has their own experience but Jeff who manages now is a stand-​up guy and I’m positive he would never have left me stranded if there had been any problems with the workmanship.

I’ve hired Superstone for many projects over several years.
Their work is good and they know what they’re doing.
I like the fact that they aren’t a large company and their service is generally better for it.
No company is perfect but when issues arise they resolve them.

ALL ISSUES HAPPENED UNDER STEVEN WITH HIS FULL PARTICIPATION UNDERSTANDING AND KNOWLEDGE.
NOT SURPRISED.
HE WOULD TRY TO FORM A NEW COMPANY UNDER A NEW NAME
JUST DON’T DO IT. Go with the other company.
— — — — — — — — — — — — — — — — — — — — — — — — — — — — -
DO NOT LET THEM TELL YOU EVERYTHING WILL BE OK THEY ARE LIARS! THEY WANT YOUR MONEY AND QUESTION WHOEVER TELLS YOU TO USE THEM.
Steve is an absolute what? Liar maybe. Guaranteed the universe will close shops like this down.
If you are looking for quality on a budget this is NOT IT!!!
Looking for quality not on a budget? NOT IT!!!
QUESTIONABLE SKILL
QUESTIONABLE STONE
QUESTIONABLE CREDENTIALS OF INSTALLERS
as a consumer, how on earth will you get them to come back fix things and how do you know the quality of the stone your getting until it is there?
Even when it is there YOU WON“T KNOW until someone comes over and says excuse me what are all these scrapes holes, sloppiness and they damaged your xyz —
— lack of professional manner
But forget the damage and the low skill set and price, we are just talking about the stone and installation!
DAMAGE that you will pay for — you gotta look at it 4 ever people.
Unless you move. BUT still if you are reading this — You have a choice.
0 accountability that you will be forced to swallow or pay dearly for.
There are too many satisfied customers at other places you can trust and I am KICKING MYSELF for trusting the contractor.
Look we are all looking for the same things from such services right?
Rather than list them,
DO NOT PLACE YOUR HOME OR YOUR APARTMENT IN SUCH HANDS.
What the other reviewers said are SPOT ON. Sloppy sloppy dirty work, chips, scratches, things a regular custie WON’T NOTICE AT FIRST. You will pay.
This company is horrible, I am going to increase every single one star I gave in my Unilocal reviews.
The product is cheap — the people he employs to put it are awful technicians, think the kind that hang out on the corner.
the installation, the follow up the care and sooo many other things,
STAY AWAY.
Don’t kick yourself later and think oh that’s a one off review
NO. i SWEAR TO YOU, STAY AWAY FROM THIS COMPANY.
There are so many other companies to choose from I wish I did more research than blind acceptance. I could not even begin to write about it — they are rip offs and have questionable ethics. I promise you if you are reading this to make a decision do not go with this company — even for free you will be sorry.
I promise you do not give them your business — don’t say you didn’t know.
Just because someone has been in business a number of years means jack — a good review means jack — words mean jack. Make them put everything you say in writing THEY WON’T

This company is Highly recommended! First off Steve was an absolute doll. He went out of his way to go see the 2 slabs that I picked & found even better ones. Steve was a sincere pleasure to work with. He promised me I would be happy, and he totally did! Besides his super customer service I received, my installation was a smooth as it gets. Very pleased with the whole outcome. My granite kitchen countertops are impeccable. The ogee finish came out unbelievable. The quality to a perfection! The crew this company has, has to be the best group of men that I ever dealt with!!! Not only were they very respectful, very courteous and extremely talented! I even ordered 2 pies to feed them the day they installed the countertops. They were a pleasure to have in my home! I’m very surprised of the other reviews because i had nothing but total complete satisfaction with Suoerstone ! I can’t write enough of a great experience with Steve and his workman ! On my 2^nd small job to complete my new desk area, I expressed that I needed the job done ASAP because of my daughters engagement party coming up soon. To my surprise, Monday am, doorbell rang and it was Suoerstone with my 2 beautiful granite tops !!! He promised me not to worry that I would have it before my party and He once again made my satisfaction even more so!!! So I definitely will always recommend Suoerstone to everyone ! Will always use them in the future! Give this company a call because you won’t be sorry! Yours truly Suzie from Staten Island

Needed a simple 16×30″ stone vanity top. Superstone was close by, and Steven, the manager, sounded encouraging when he said that if we picked an in-​stock stone we could have the top «instantaneously».
It was promised for the middle of the next week. The middle came, and I called. He had no recollection of his promise, and we were put off for another week.
Installation day arrived. The workmen came (late) and began hacking away at the inside of the vanity in order to make the sink fit. «That’s strange», said my husband, «when they measured the vanity the sink fit perfectly» We went to take a look, and they had cut the stone for and were trying to install a sink that belonged to someone else.
Once this was established, and it took some convincing, the workmen decided to clean up. That meant turning on their ShopVac and expelling its contents into the air, setting off the fire alarm and covering the house with dust. Then they gathered their things and left.
Needless to say, we asked for a refund and our own sink back. They complied, and now we will start again.

I ordered a ceasarstone counter top for my kitchen and bathroom vanity cabinet from Galactic tiles. Apparently Super Stone is their subcontractor /​fabricator for countertops. Super Stone came and installed. When they left, I looked more carefully and noticed a chipped edge along the on the inside of the bathroom counter where it meets the sink. And subsequently I also noticed a long scratch on the surface of the counter with a cracked edge on the side of the kitchen counter. They came to repair the chipped edge first. They filled the chip with silicone that did not perfectly match. When they finished they did not properly dispose of the silicone and got it all over my stove (which was next to the trash bin). The silicone dried over my stove and was pretty hard to remove. As for the Kitchen counter scratch, they didn’t do much for it but clean it with acetone and gave me an excuse that they couldn’t buff it down because it will further crack. The scratch is still visible.
For a counter that cost me $ 2,500 this is not the kind of quality and professional worksmanship i expected. There should have been some kind of quality control before it was sent to me for installation or the installers should have done a more professional job to not mess up the stone while installing.

Ordered a Corian kitchen countertop from Super Stone last year, because my friend knew the manager. Let’s just say Super Stone was far from super.
First, they mis-​measured the backsplash, and had to come back a second time.
I could deal with that, but what annoys the crap out of me EVERYDAY is that there is a horrible «blemish» smack in the middle of my countertop. This started from a superficial but long scratch they made when installing the countertop. When I pointed it out, they said, «No problem. We can sand it out.» They sanded it out, which then became a huge dull spot. When I complained about it, they said «No problem. That’s the way it’s supposed to be,» and put some polish on it. It helped the problem somewhat, but a few months later, after the polish rubbed off, I’m still stuck with a huge dull spot. It’s not like a countertop is disposable, especially after it’s glued onto your cabinets!
A visiting relative commented: «Was this countertop second quality? You must’ve got a good deal.» THE HORROR, especially since the homey-​discount wasn’t even that good…
Stay far far away from Super Stone because they have no clue as to what they’re doing.