The Home Depot

Although this Home Depot isn’t always easy to get help in… Robert Rodriguez was very very helpful! I had no idea what I needed for my wood floors. He helped so much!
Venessa was also very helpful and Noël was very helpful! Thank you for making this process better!

It’s Home Depot, not much else to add. Great selection and decent prices. Helpful staff. Organized and well lit. Super convenient location for me.

Been going here for years. So I decided to buy a tree here. Prices are good. Service is great workers are helpful.
The trees here look very healthy. Very beautiful. Hoping that it doesn’t die as fast as the tree I got last year. Fingers cross.

I have to say, living close to this Home Depot made picking up little things like spackle and nails… unfortunately the at-​times apathetic staff, and weird layout made finding these little things in-​store pretty darn hard.
I seriously love a store like this; yes it’s a chain box store that drives local stores away (which sucks), but it does make finding the parts to connect your TV wirelessly to your toaster (or whatever DYI project you’re working on) convenient; they have anything you could ever want/​need, at a decent price, all under one roof. I normally come in for thinks like Drano/​cleaning supplies, the occasional two by four for a project, or to buy a new drill/​various tools. I have to say the pricing really is good, and if you don’t need to ask anyone where anything is the experience isn’t half bad. Unfortunately, if you are in need of assistance things start to go south (fast). The last time I was in, I was looking for moving supplies and long lie flat extension cords (to staple into footers to illegally make plugs on the other side of my new place… damn pre-​wars; enormous space, one plug per room). After searching high and low, I finally caved and asked someone for help, at which point I was told exactly the wrong place to go, where I looked for another 5(felt like 20) minutes before giving up. It would be so much easier if they just said things like «not sure, let me find someone who knows», instead of sending people on wild goose chases (I feel like they just wanted me to go away, which I get, I am pretty awful). After my quest for the Holy Grail (I do love hyperbole if you couldn’t tell) was completed, and my other nick knacks were acquired (new drill!!), I made my way to the check out. There are ample lines here, including a nice self-checkout…and yet there is always a massive line. The self-​checkout does not work, as any sort of power tool has an antitheft that needs to be removed, as such I went to a service line. I waited in this line for an inordinate amount of time, as the associate seemed to have no clue how to work her wireless scanner (I know I’m griping over nothing here, but after being led astray all around the store, I was pretty anxious to get the hell out of this place). At the end of the day I had what I needed for my move, but the whole process was pretty aggravating.
5 stars for stock, 1 stars for service; good bang for your buck, but you might spend more time (frustrated) under the orange roof than you care to.

I had lived near this Home depot for years. It was very convenient and well stocked. The staff are usually friendly or at the very least respond when you ask where something is. When asking questions about products most of the encounters I have had were positive and they pointed me in the right direction.
My only annoyance (and I’m not sure if all stores are set up this way) is with the aisle naming (front rows are left to right in order then the back rows are right to left so low and high numbers are neighbors. Other than that minor complaint, the store holds up. They have very low prices for house supplies (cleaners and laundry detergents) and house set up (extension cords, spackle etc). The lines are generally manageable. Definitely worth the trip if you have any home DIY needs.

Scary experience. If I never go back it’s too soon. They need more Secruity throughout the store and outside of it. Everyone gives you dirty looks and the worker at the self checkout told me I had too many items (apparently 6 is too many) which is bs because there is no limit. She made me wait on a half hour line when there was nobody at self checkout. Complete laziness.

Warning: this review may contain a higher rating because I’m SO stoked to live near a home improvement location.
I’m a little surprised at how low the rating is. I’ve been to this location a few times and I haven’t had any issues.
It gets crazzzyyy busy on weekend mornings (and on some weekday evenings), as you can imagine, but still very well stocked.
The employees walking the floors don’t seem to know what they’re doing. On two separate occasions, I’ve asked for something, been told it wasn’t something they carried, and then later found it on a shelf in stock.
The ‘I just need a job’ employees with their ‘I don’t give a s – t’ attitudes walking the floors are really the detriment of this place BUT the prices are great. Even the basics like paper towels, toilet paper, and cleaning products are a lot cheaper here than somewhere like Duane Reade or CVS. Now that’s legit, girlfriend.
Cheap prices are greater than ignorant, slow, not helpful employees imo.

I come to this HD a lot when I’m in a hurry, but I frequently travel 30+ minutes out of my way to go to a competitor in Gowanus.
1. Low quality merchandise:
Wood is never straight and often soaking wet (when they have it) — you can bet your 2×4 will corkscrew when it dries out. They always carry the cheaper, lower quality version of whatever tool or fixture you’re looking for.
2. Rarely have what you need:
This HD sold out of fans in early July (I got one of the last few) and a rep told me «we’re not gonna get any more, either.» He said they only carry products for the next season.
I made another foolish attempt to replace a broken A/​C here during an August heatwave — they hadn’t been in stock for months. A rep offered an economics tip instead: they said «retail is always 6 months ahead.» Funny, since their competitors carry fans and A/​Cs throughout the summer (when demand is highest). I heard the same mantra from a few (very nice) employees, so this idea must be coming from management.
Recommendation: okay in a pinch, avoid if possible.

When I think of Home Depot, I remember fond memories of father-​son bonding, convenience, helpful staff and a wide selection of home, garden and DIY supplies.
Oh… But not this Home Depot. The Twilight Zone like atmosphere you breathe in the moment you enter the threshold of their gigantic orange hell gates will have you dizzy with a mixture of passive rage and confusion. The shelves seemed to have been looted during a recent riot as no manager would ever let them be so desolate. If you happen to find an employee and have a question, be prepared for the wrong answer followed by the face someone would make at the scent of poo. Avoid aisles with employees on ladders unless you enjoy Temple of Doom like obstacle courses. Head injuries may follow as boxes drop like bodies from the top shelves. Save yourself the time, frustration and the literal headache and go elsewhere.

Team skid row that hangs at the entrance to this Home Depot is getting rowdier by the day and gaining strength with new members. The bearded one that looks like kimbo slice’s little brother was beating on his chest as he yelled in my window that he’s the man for whatever job I may have in store… I’ll pass.
Instead of the lazy security guards inside of the store that check customers bags as they leave should take on the job of cleaning this situation up… just a suggestion.

I’m a sucker for good customer service. This location has all the same stuff as any other hardware store but are the worst when it comes to how they treat their customers. I was sold a defective product and have made several attempts to get through to their PRO desk and after being on hold for 20 min would finally have a rude representative pick up the phone. When I asked to speak to a manager my called would always conveniently get dropped (even when I would call from a landline). It’s been 3 days and I still haven’t reached a manager. Overall, I would say this has been the worst customer service related experience I have had to date.

Usually always could find what i need on my own because most of the time staff doesnt know/​understand what tool or parts you might be looking for.
Theres only 1 employee here who even though he is not able to speak (asian man very helpful and smart, Wish i knew his name) and writes to you through a notepad but his help and skills are always amazing.
By the way iIf you’re looking for tool rentals this home depot doesnt do it anymore.

Sigh. When you jave yo go to the home depot in another borough thats a problem.
This home depot is huge, but for some reason, I sometimes can’t find what I’m looking for. The last time I was here, I came looking for potting soil. Along with the rest of Brooklyn. The big plus is now they have a check out near the garden department, which is sooo useful. The big minus is that nothing was left in stock. Whatever was in stock was in HUGE bags, like 40lb bags for people with cars… not me.
They do have everything though and if you feel like taking your time and walking about, you’ll find it. If not, you can do a smoke signal and hope an employee will come across your lifeless body in one of the many aisles they close.
Good luck on your journey.

This Home Depot is not my flavor ute but I use here for my work related purchase because it is the closest from my work.
The good thing is perhaps the variety of stock. It seems they have more variety in everything compared to the one in queens.
From the large boards to screws.
I realized the check at the door is strict at this Home Depot than one in Philly or in queens.
It must mean they have problems with shoplifters, or maybe it is a popular Home Depot with more customers.
Still, Home Depot is Home Depot. I will come again as long as they carry what I need.

If you are looking for a personal home improvement/​design expert to follow you around the store and answer every question that pops into your thoughts then, no, you probably shouldn’t go to this Home Depot. You maybe shouldn’t go to any Home Depot either.
I’ve literally gone here dozens of times in the past few years and have never really had any issues. If I can’t find help in the aisle I’m standing in, then I just go to another aisle and I get my question answered. I’m usually there for pretty basic stuff and the basic stuff is normally in stock. The «pick up in store» option seems to be a good way to go; after ordering and paying online, I was in and out of the store in 5 minutes.

It’s a hit or miss. On some days you get a lot of help from the workers. Others you get lazy unhelpful employees complaining about when there next lunch break is.
They always run out of stock

So I’m probably the most difficult customer they could have. I read reviews of products before I buy them. I wanted a specific trash can and it was on a skid somewhere on a top shelf so we haggled a price for a better one of the same style and I took that.
Customer satisfaction is guaranteed here!

This location is understaffed, only has soaking wet two/​four by fours and has people trolling the floors constantly interrupting you to ask if you need a ride. They should be by the exit. All wood and items should be price labeled! I am waiting 20 min because there is a staff meeting and the guy on the floor can’t scan the item for a check without a barcode. The sass from the person at the paint counter was also … Unwelcoming to say the least. I went knowing exactly what color and sheen I wanted. I am trying to be an easier customer who waits in line — she is maybe just overworked and underpaid?
Two stars for location and good parking. Otherwise, I would go elsewhere.

Went to pick up an order and half of the parts weren’t there.
The woman at the counter gave me an attitude about cancelling the order.
Nothing is in order at the store and the floor staff is hardly any help most of the time.
Truevalue on myrtle is the same distance. They’re twice the price but have ten times the customer service.

Some room for improvement, yes, but the rating is a testament to the average Unilocaler’s bottomless moaning capacity. Esp. following unviable –thus, unmet– expectations.
This Home Depot, like others, seeks to offer walmartishly low prices (i.e. razor-​thin profit margins) on an unbelievably vast selection of home improvement items,
so little wonder that they’re understaffed, or not all staff is particularly friendly or knowledgeable.
If you know exactly what you want (viz. can name/​recognize the item, beyond vaguely describing its intended function; otherwise we seldom know what we want), if it exists, you’ll find it here, and spot a few other things amid aisles that you a) forgot you badly needed b) didn’t know existed.
If you’re unsure, that’s cool too, just don’t expect a TV-​ad scene with a team of constantly available DIY experts with years of field experience, who — undaunted by their min. wage job — are dying to answer your questions and go over your half-​baked DIY project with you; all smiles, perfect teeth.
I’ve seen better Home Depots elsewhere, but no dramatic difference. The staff can be hard to engage at first they will eventually help you, at the very least with locating what you need.