The UPS Store

Unprofessional and childish. Don’t go.
Coming here on several occasion for proximity reasons, prices and explanation behind pricing are so often different depending on who you are speaking too.
All the staff seem tired, non-​motivated and so childish. Every opportunity seem to be welcome for a team joke.
I decided to definitely walk few more blocks for proper services.

I went there today. The store is organized and calm. The workers in the store are nice and polite. They gave me enough instruction about printing/​packing and sending out parcels. The whole assignment had been done within minutes. Pretty satisfied with the service there.

I had Giancarlo (and a lovely spunky girl eating a salad) help me today. I have to get a package cross-​country and with a holiday weekend looming, I wasnt sure if ground would get it there on time. Giancarlo was helpful — saving me $ 25 by getting it there on a Thurs instead of a Wed… I was quite appreciative of his savviness and thanked him — also wanted to acknowledge it here to you Unilocalers so you can rest assured that he’ll take good care of you as well.

Really great and fast service, and pretty affordable for shipping. I worked with Annisa, who was just great. Mailing things back home is so much cheaper than checking a bag!

UPS can do better than this. Needed to find a box to ship an item — staff was not helpful at all. First, I stood there for almost 10min before even acknowledging I was there, then ignoring me several more minutes after I asked a question. It looked like they were more interested in texting on their phones than serving customers. No good. Find another one, or stop by Fedex on Court Street.

I read about your store not following the opening time as advertised. Today I called at 10.20 am (Saturday) and sure enough no one was there to pick up the phone and I am assuming no one was there. I could have brought my item and have to wait. My advice to the store manager is that he should change the opening hour to a time they can keep. It is strictly unprofessional to advertised the opening time and not following it. It is very inconvenient having to carry back or wait for your store to open even though one arrived at store opening hour as was advertised.
Always call first to make sure they are open is my advice.

I was cutting it really close to a deadline — got to the store AFTER the truck was scheduled to leave with the ground shipments for the day. I had called ahead to see if they could hold the truck — I really needed my box to leave with it – the employees and driver were incredibly gracious and patient with me, got the forms filled out and helped me finish taping up the box in time for the driver to grab it and take it with him on the truck (35 minutes after he was scheduled to leave!!!). I would’ve been completely screwed if they hadn’t been so nice — in NYC, it’s often every man for himself, especially when it comes to the shipping world — because everyone’s got a deadline, and they can’t accomodate everyone. So – I was extra stoked on their level of customer service.

Monday: I walk in to mail urgent paperwork overnight to my sister. The transaction is completed with no apparent issues. Scheduled arrival time is Tuesday by noon for $ 22.
Tuesday: The overnight envelope does not arrive. I track the package at night, it says it went to the UPS destination near my sister, but was not delivered.
Wednesday 10 a.m.: I call this UPS Store where it left from. «Oh, I will check into it and call you back. Is this your number? OK, I will call you back in ten minutes.»
Wednesday 3 p.m.: I call this UPS Store again. «Oh, what’s the tracking number again? OK, I will check into it and call you back. Yes, you will get refunded, but there is a process.»
Wednesday 9 p.m.: Still no return call from this store and no delivery made, confirmed or any information given on where the hell the envelope is. It is now 33 hours late and cost $ 22 to send.
If I hired Snoop Dogg to call tomorrow, it might go a little something like this:
UPS Store: Hello.
Snoop: Knock, knock.
UPS Store: Who’s there?
Snoop: Deez nuts.