Today’s Home Service

Mixed reviews for this place is right.
I’m pretty much at my final bit of patience with Today’s Maid. My regular cleaner — Carol — is great. She does a decent job in the 2 hours every 2 weeks that I have scheduled. However — I’ve had endless back and forth with the company when she has been out. Some things that have happened:
— One cleaner showed up and was visibly drunk. My door was propped open when I came home (2 hours after the appointment was supposed to be completed) and the cat escaped (luckily she was stuck in the building, but I had to chase her down)
— Many last minute reschedules and then issues with the keys when a replacement cleaner had to come. Apparently, this company makes copies of the keys — something which I DO NOT approve of and was never asked about. Apparently the copy didn’t work in the door (as expected, it’s one of those special keys that you’re not meant to be allowed to copy), and I had to wait at home the next day to let someone else in– which meant I had to reschedule meetings, etc. Also during this whole process, I had to be on the phone with the person locked out, a neighbor, and the cleaning service multiple times to try and get her in. No one told me at the time that they were trying to use a copy — which I knew would not work. I have since asked them to drop off the copy in my apartment as I do not want extra sets of keys to my apartment floating around. This should happen this week, and I will update this to reflect that.
— An appointment today was scheduled, and I received yet another phone call about it having to be rescheduled. This is also due to the unauthorized copies of the keys made. Apparently the cleaner was given the copy AGAIN — the copy which a) was NOT approved of by me, and b) was proven NOT TO WORK last time.
Depending on how the next few cleanings go, I will either decide to cancel this service or keep it on. At this point, it will have to be excellent /​no more of a hassle. There are many better rated services out there. The whole point of hiring a cleaning service is to save time — not cause this kind of a headache /​annoyance.

I saw the mixed reviews for Today’s Maid (between Unilocal and Park Slope Parents), and decided to hire them anyway when they offered a $ 125 spring cleaning special. The pitch was two maids for 2.5 hours, for a total of 5 hours of deep cleaning.
Well, I got one young guy who kind of knew what he was doing but definitely missed wiping down entire pieces of furniture and cleaning our second bedroom. He didn’t dust anything, even though I put out a duster. I was expecting someone to sweep out the dust under the furniture and vacuum it up — stuff I normally do — but it was like, out of sight, out of mind. Even though he didn’t come close to giving me 5 hours, I wanted him out so I could finish up all the spots he missed. They offer a guarantee that if you let them know within 24 hours of missed spots that they will come back, but I don’t ever want to see any of them again! It really was not a great first impression of what cleaning services can do.
In the end, since he didn’t spend the 5 hours, I was able to talk the office down to $ 87. It still feels ridiculous for the service I received, but I feel like I shouldn’t have to crack the whip and stare over a cleaning person’s shoulders to inspect every little thing that they’re doing! Anyway, I have to go dust now.

I don’t know if Today’s Maid changed their name to NY Housekeeping (at 57 North Henry St in Brooklyn) or vice versa but this change happened at some point during the investigation launched into one of the maids that I had service my apartment. Shady.
I had used Today’s Maid previously on a semi regular basis at my old apartment 2 – 3 years ago. They weren’t amazing but pretty decent and a lifesaver for me as I had messy roommates.
Fast forward to last year — I used them once for move in where she didn’t really clean all the shelves and do the extras that are supposed to be cleaned in the ‘move-​in’ package so I had to do it myself anyway.
Called for another cleaning in November. Had a different guy. I didn’t want to make assumptions based on him being young and a guy and he seemed to know what he was talking about with some cleaning product recs etc. I took my dog out for a couple of hours leaving the cleaner alone in the apartment with the key so he could get in and out while going the laundry down the street amongst other cleaning duties. Previous to this, I had never left a cleaner alone in my apartment nor had I left them full access to go in and out. BIG mistake.
Two of my mother’s rings went missing afterwards. They weren’t out in the open but in a jewelry bag that I must have left open after just returning home from a trip. Even to an unpracticed eye they were clearly valuable and irreplaceable. Of course it was my mistake if I left the bag open but it shouldn’t be something you have to worry about when you hire someone to help in your home.
The management at Today’s Maid /​NY Housekeeping were really sympathetic and responsive with everything when I first reached out but in the end I never got to speak to the cleaner himself after that and I didn’t hear back from anyone at the company after my initial inquiries. There was no follow up to see if I had found the rings, i.e. no real concern to make sure I recovered my property or to clear their employee’s name.
I had the police look into a couple months later — after I was sure that I hadn’t just misplaced them in the apartment — that investigation went nowhere. I still want to hope that someday the rings will turn up but playing everything back, there is little doubt in my mind that the rings were taken during the cleaning.
The fact that now the company’s name is different depending on where you look is just not very re-​assuring. When the police asked what company I had used I couldn’t figure out which one it was.
Long story and bottom line is unfortunately I would not recommend. You can find other cleaners for the same price and convenience without worrying about your property going missing.

It’s a crapshoot … but if you play your craps right, you can win big.
I first hired Today’s Maid to clean my boyfriend’s place as a surprise. The lady I spoke to was wonderful, but the cleaning job was ‘meh’ at best — a little worse than I would have done myself (and I’m no Martha Stewart). On the other hand, it was better than the results of two roommate dudes living together in cleaning-​stalemate for months, so he kept them on, transferring the bi-​weekly fee to his credit card.
Despite numerous attempts to dissuade them, they continued attempting to bill my credit card and called me whenever the cleaning lady had a schedule change, even though I asked them to take my information off their records every time they called. So, that was annoying.
One day, they called to say that our usual lady couldn’t make it and they were sending a substitute, Nancy. Yadda yadda yadda don’t call me, yadda yadda yadda, bill him instead… whatever, my boyfriend came home to an apartment that literally sparkled. He called me, overjoyed. I came over and… wow, I didn’t even know you could make a crappy old Brooklyn apartment look so good. This Nancy had some serious ju-​ju cleaning magic.
We called immediately to ask if Nancy could be our maid permanently, and she’s been with us ever since — through the roommate moving out, us getting married, and me moving in.
I just came home to Nancy’s bi-​weekly cleaning job and was literally just dancing around the gleaming apartment, singing songs to the cats about how much I love her. It’s incredible. SHE is incredible. Our apartment has no right to look this good.
In short, if you get a Nancy-​quality housecleaner, Today’s Maid is a great value. They’re insured and bonded, so you can feel safe leaving your valuables and questionables lying around all over the apartment (trust us). If you’re not satisfied with your initial cleaning job, I recommend asking them to send someone else. The service is only as good as the person performing it, but they have some real gems on their staff — enough to make me not mind when they still call me about billing and schedule changes.

We have had a very bad experience with Today’s Maid Service. One, they lost our key. In fact, the first maid who saw us HELD ONTO our key and didn’t even tell her employers she had it. It was fun waiting around while they tried to figure that one out. Living in the city, I tend to like to know where the key to my apartment is. Part of their service is, explicitly, that they take the key from the maid and put it into a secure lock box. Obviously this doesn’t always happen because they hire incompetent people who don’t realize the importance of that procedure.
Next problem: They sent one woman to our two-​bedroom apartment, and I can tell you, this was not a one-​person job. This woman was in our place for nearly EIGHT hours and didn’t finish. On one hand, she worked rather slowly. On the other, she shouldn’t have been sent alone to do the amount of work we paid for (and didn’t receive).
Here’s something you may or may not agree with… this service requires you to buy all of the cleaning supplies yourself… AND that includes a vacuum. That affords you the opportunity to make sure they use stuff you like, of course, but it’s expensive and both maids we had refused to actually clean our stove because we didn’t have the right kind of cleaner. They then said they’d take it off the bill… it wasn’t. Before this service, the people who cleaned for us brought their own supplies.
They are supposed to come to your apartment with a checklist of cleaning items. As in, make the bed, vacuum the floors, etc. And then you’re supposed to be able to look over it and grade how well they did. This never happened. Also, this cleaning service was a gift – a package that was purchased for us, with a pre-​set specific number of items to do on it – yet neither maid had any idea what they were actually supposed to DO. I didn’t know you had to wander around explaining to a maid what to clean. Especially when you have a contract that explicitly says what needs to be cleaned. Though we happened to have liked the personality of the second maid, it was very clear that neither of them were terribly professional. I am of the belief that a good maid, like anyone who is good at their profession, is far more capable at their job than some average person on the street. I easily could have done a better job than they did. I’m sure you, reader, also could have done a better job.
Yea they offer decent prices. I guess you get what you pay for, which is panic over your the whereabouts of your keys combined with a substandard, incomplete cleaning job where you have to pay for all the supplies.

So the tally from today’s visit from Today’s Maid is about $ 1000 in damage to my home and property. Considering calling the police.
In addition to that, in the past they have been consistently late, disorganized, and disrespectful of my time.
Add to that the obvious sock puppet rating’s they post here, and clearly not people worthy of trust. Their business is a complete mess.
They will break things in your home and hide them until after they leave. Avoid.

I just cancelled my service with them. They are awful. Terrible maids, diorganized customer service and just terrible in general.

I’ve been using Today’s Maid for a few months now, and while I haven’t had the problems reported by folks leaving bad reviews, I can understand how some of these problems could occur.
I’ve had three different people clean my apartment in the three or four months I’ve been using them. All of them did a thorough cleaning job and while all of them arrived 30 – 60 minutes late, they were within the time range scheduled. They express appointments as «2:30 pm but could be anytime from 1:30 — 3:30 pm». There was one no show (she might well say that was my problem but my caller Id shows she didn’t call) that was corrected. I have always been billed for an accurate amount of time worked.
I make my next appointment online for 3 – 4 weeks ahead and within a few days at most I get a confirmation email. They send reminder emails a day or two before the appointment.
There are signs that they are, or may at times be, understaffed. One woman came from Staten Island to my apartment in Queens and indicated she normally only worked Manhattan and SI since she lives in NJ. This is a business that I expect has quite a bit of turnover which means some times they’ll get someone who isn’t up to the job. Before I began using Today’s Maid I tried using a local person who literally walked off a job because she had something else to do and had gotten a late start.
Are they a good value? If you’re comparing them to someone you hire illegally, entirely off-​the-​books without payroll taxes, then yes, they’re more expensive than that. Is their pricing unreasonable? Not IMHO.
YMMV

If there was a possibility to give a negative star rating I would. I do not know where to start with this service. If you are looking for a even half way decent house clean and/​or customer service DO NOT USE this company.
I found them via Unilocal.Some reviews were bad, but overall they were positive and cheap at the time.
I have nothing but headaches from the start. My first cleaning was horrible, there was dust all over my apartment, on the floorboard and vents, my stainless steel appliances were not even whipped down, the sink was dirty ect… — I spoke with Shelly and she sent another person out to finish the first half ass job.
Every cleaning after that was followed with horrible service, secondary cleanings and headaches. My last straw (i honestly dont know why I let this go on for so long) came when I specifically pointed out to the maid the areas that were repeatedly not cleaned only to come home and find them not cleaned again.
I called the service and was told someone else could come out, I declined and said I would no longer be using their service. I then was then told the cleaning would be taken care of and I thought I was done with this horrible company and the many headaches and phone calls I had with them.
One week later I began receiving daily calls, while I was in Europe, to pay my bill for the lack of cleaning. I did not pick up, but sent emails explaining my last correspondence. The continued to call everyday — 2,3 times a day.
I spoke with both Danny and Scott when I returned. They basically called me a liar for saying someone in their company confirmed the service would be taken care of. They also mocked me for begin upset that my floorboards and radiator was not wiped down. Finally I ended up paying half my bill to get them off the phone.
This is only the cliff note version, but I can not state enough how inconvenient, inefficient and ineffective this company is. I would have saved myself more time and headaches cleaning my apartment myself with a toothbrush then dealing with their BS.

To start: I joined Unilocal solely to write this review.
To finish: Do NOT use this maid service if you are hoping for a decent house cleaning.
The middle: After reading other reviews of Today’s Maid, I can vouch that yes, they do not call you back immediately to schedule an appointment, and yes, that is irritating… but the cause of my writing this is review is the actual cleaning «service» I received and the company’s response when I complained.
My housekeeper arrived 15 minutes late (fine) and upon arrival told me that she does NOT dust because she is asthmatic. If you do not like children, do not teach; if you do not like blood, do not become a nurse or doctor. If you can not breathe around dust… do not become a maid. She also told me that she was allergic to my cleaning products (409, Fantastik, Clorox Wipes and Swiffer wipes) and insisted I go out and buy all new cleaning products for her. She requested: Murphy’s Oil, White Vinegar, Clorox With Bleach, Mr. Clean and BLEACH. (How are these less irritating than the products I had already?)
The kicker: She asked that, since I was running out anyway, could I get her a cinnamon raisin bagel, toasted, with butter? She hadn’t had time to have breakfast that morning.
I really thought I was getting Punk’d, and looking back, I should have just asked her to leave… but, I ran out to the store and purchased these things, since I’d already paid for the Groupon and was leaving town so my house needed to be cleaned ASAP.
Upon returning, she sat down on my chair, propped her bare feet up on the ottoman, and took 10 minutes to eat her bagel. She then sent me out to go purchase more items for cleaning… and told me she would not need the mop I had purchased, she would just use the wet swiffer!
In the end, the floor was still dirty and there is dust all around the apartment. When I called the company to complain I was offered my next cleaning service «For Only $ 60!» Are you kidding me? I would never pay for this service again. I should have been offered by money back, but was not.

I purchased a Groupon for the cleaning service. Not very thrilled so far w/​the service and no one has come yet. Tried to make an appointment months ago, but couldn’t get one. They were apparently too busy w/​all the groupons. Called yesterday and got one for today, but something unexpected came up. I tried to reschedule, but they won’t let me. Said I’ll lose my Groupon if I can’t be here. I think it’s completely unreasonable that a place like this is incapable of rescheduling. Things happen that are out of our control. Was supposed to receive an email w/​cleaning products that I’d need and never received that either.
Called back and spoke with a new person, Donna, who was much nicer than the guy I spoke to. Apparently there’s a 48 hour cancellation window, which the person who booked my appointment YESTERDAY decided not to tell me. If an appointment is being booked within the cancellation window that should really be made clear to the customer. Apparently it’s in the email that I never received. Which wouldn’t help anyway, because it was already booked by then! Unfortunately for them, this was to obtain new customers and they certainly lost the opportunity with me. I hope their cleaning isn’t as bad as their customer service. I’ve seen some reviews with the person not showing up to clean, yet I can’t reschedule. I hope those people got a refund since I would lose my $ 49 if I weren’t here.
And what’s this 2 hour arrival time? If you have a 2:00 pm appointment, they should be arriving at 2 pm, not 1 — 3 pm. How can you be expected to be available an hour before your appointment? That’s another thing that you’re not informed of when booking the appointment. It’s in the email that you may not receive. So if you don’t receive your email and you’re only available at your appointment time, you could be considered a no-​show and given a cancellation fee!

NOT OVERLY IMPRESSED.
I hired a maid because I got a Groupon coupon and thought that rather than knock myself out cleaning my apartment (which I usually do… I like it CLEAN), I would take advantage of this offer. The cleaner showed up on time and was extremely pleasant. They sent a male instead of a female, and as has been my experience in the past, men do not seem to clean as thoroughly as women (sorry guys!). He did what I asked, but things were left unchecked– things on dressers not folded, coach not vacuumed, pillows not fluffed, stove not cleaned. Now, I’m a neat housekeeper, so he may have thought these things did not need doing. But when I have hired women in the past, they instinctively know what needs to be done and do it without having to be told. Also, Today’s Maid gives you a list of things you need for them to clean, so I thought they were all trained a certain way. This guy didn’t use much of the stuff, which was fine… I prefer my organic cleansers anyway. All in all, he did what I asked, had a great attitude, and cleaned the apt. in under three hours. (Wasn’t this supposed to be a three hour cleaning?) It takes me four, because I am anal about it. Also, his phone kept ringing. I wouldn’t NOT recommend this service, but I wouldn’t recommend them either. Maybe because it was a Groupon situation they sent out the B team. I would suggest if you are thinking of using them, to ask for a woman with a lot of experience cleaning. I will save the money next time and just do it myself. OR hire someone on a referral. With a service you never know what you will get.
PS– I swear, some of these five star reviews sound fake. Badly written commercials — And they all sound the same. Antennae up!

I have been using todays maid for about 5 or 6 months. I’ve been ok with the service, some days were better then others but I will say I’ve never been wowed.
Administrative:
When I first called I spoke to Shelley who was a dream to deal with. I requested a bi-​weekly cleaning, but if instead of doing windows one of the days, could the maid change the sheets. She said that would be fine. And it was — once or twice. The it sort of stopped happening.
There were a few times where my keys were lost and I had to get another pair made. Times when the key wasn’t transferred correctly and I’ve had to miss a cleaning and re-​schedule.
I have canceled appointments when i was out of town, and have had them come anyway. (in this case they did refund my money, but damn was it frustrating).
The service:
They claim to follow a checklist and I’ve seen that happen a few times but not consistently.
When something isn’t done, you can call them and they will send someone else «a supervisor» to inspect. This is great, but I was starting to find that I had a complaint every time.
— Not moving small pieces of furniture to get behind them to sweep
— Not dusting bathroom counter items.
— Not cleaning fan blades
— Not cleaning the foyer
— Not washing linens (as agreed to when first signing up)
One time the Windex was all used up. I came home that evening and the empty bottle was on my toilet. They are a cleaning service, shouldn’t that be thrown away? or left with a note somewhere? Not just sitting n my toilet.
They removed an empty garbage pail liner. That would be fine, but they didn’t replace it.
They removed my garbage liners didn’t replace it, and ALSO didn’t clean the garbage can.
What caused me to stop using the service:
I was muddling through the mediocre/​average cleanings and decided to write the cleaning lady notes to ask her to do those things I found that she had been missing.
— clean the fan blades
— vacuum the foyer and stairs
— dust the items on the bathroom counter
Her reply note indicated that there was an extra charge for the services. This is amazing to me — those items are all listed as included in their checklist.
I tried to cancel, and was offered a discount and another «really good» person. I was suckered in again. I was frankly surprised they didn’t offer to come and have someone do the missed items the next day.
The new person came, and when I got home I saw towels crumpled up in the corner of my bathroom. Stains all over the toilet. Giant dust bunches under the move-​able shelves. The foyer was littered with grime, and not vacuumed.
I canceled the service today. I’d had enough. I have had previously independent cleaners do much better work.

I purchased a groupon for Today’s Maid and called them to set up an appointment. Shelly, the person on the phone was professional and nice. I was very excited for my appointment.
Flash forward to Sunday. The cleaning person was supposed to arrive at 2, but they gave me a window of 1−3PM. At 2:45, no one was there yet. I called the office spoke to Matt, who said he would track her down and get back to me. Turns out they double booked and my maid wouldn’t be able to make it. I was annoyed since I rearranged my whole day around the cleaning service. Matt offered me a discount on a future cleaning as incentive and scheduled someone to come Monday night.
Called Monday afternoon, spoke to Shelly again. She assured me that my cleaning person would be on time and was not double booked.
My appointment on Monday was for 6. My cleaner called and said he would be about 30 min late. 45 minutes later he wasn’t there. I called him back and he said he would be there in 15 minutes. I called the office when he was an hour late and spoke to Matt again. He apologized and offered an even bigger discount if I used their services again.
Finally, the cleaner shows up an hour and 15 minutes late. He asked how long he had, and I said till 10, which was two hours and 45 minutes away. He left at 11. While he did an excellent job, I wont be booking with Today’s Maids again anytime soon after losing hours of time waiting around for them.

Now I need to edit again! My friend got home and her place wasn’t even clean. The guy had not vacuumed and he had not cleaned the toilet and he left her bathroom carpet soaking wet and it mildewed. The guy offered me a refund, but it hasn’t gone through yet. I will be checking my online banking frequently to see when it does. Stay far, far away from these people.
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I would like to edit the below review. Right after I posted it, I emailed their customer service line to give the same complaint. Within an hour I had a phone call from the owner calling and apologizing – on a holiday Saturday. He was very gracious and really wanted me to know that they strive to make people happy. He offered me a free cleaning. I am not sure if I will accept but I think it was a good effort on his part to make do.
— — — — — —
Rude and horrible. I was giving a friend a housecleaning as a gift. When I called and spoke with Shelly to make the arrangements she was great. I knew the prices on the website were a bait-​and-​switch type of thing – those rates are only for recurring customers, so when she quoted $ 100 for a very small apartment I said fine. She let me do the tip over the phone and I said that the cleaner should call when he was on his way so a neighbor could go let him in.
At the appointed time I got an angry call from a dispatcher saying the cleaner had been turned away – he was at the wrong address. I gave him the right one. I got another angry call that the cleaner still couldn’t find the place, and I gave him the right address again and pointed out that they were supposed to have called the other number I gave and said the cleaner was on his way so he could be let in. THis let loose a tirade that no one had known about this. I said I had made all the arrangements with Shelly, but no big deal, here is the other number, please call it if you have more questions and I will let her know the cleaner is on his way.
The dispatcher then called the neighbor and yelled at her, saying the cleaner had been lost for a half-​hour (not true: 15 minutes had elapsed at this point). Then the cleaner arrived and he also yelled at her, saying the cleaning supplies were in adequate and he needed more paper towels – when she let him in she said, if you need anything let me know I can go to the corner and get it. There was no need for such rude abusive behavior on either of their parts. I am wholly shocked that people would be so rageful and rude over their own screw up! Plus, my god being lost for 15 minutes in New York City? Cry me a river.
If they didn’t already have my credit card number I would have cancelled the service. Right now the cleaning is happening but even if the place sparkles I would never use Today’s Maid again and I certainly plan to call first thing Monday and complain. What a bunch of incompetent jerks.

I used them every other week for four months and the service is always great. I have a 1 bedroom apartment and they cleaned it better than I would because they’re willing to leave you satisfied. The only minus is that they charged me extra for having pets. My husband would take them out of the house when they were cleaning, but it doesn’t change the price. You also don’t get a consistent cleaner everyweek, but everyone who had come through were professional and well mannered.
I’ve used them for my moving in situation as well and they did a great job. The agency sent two workers and the price is very reasonable.

Used this service based on previous reviews here for a move-​out cleaning. Was told the cleaner would call me the day prior to confirm, but he never did. Appointment was for a Saturday from 9a.m.-1p.m. I had scheduled my landlord to come at 2p.m. to inspect and for me to hand over keys. At 9:15 the day of the appointment the cleaner called to say he was 15 minutes away however he didn’t show up until 10:15a.m. Ended up having to do a rush job while landlord arrived standing there waiting. I had to jump in to help finish up. Apparently the cleaner had ran out of paper towels, had my cell before as we had communicated and didn’t bother to tell me he needed more so had to take more time out to run down for a new roll.
After, a customer service rep called to say that it was unacceptable for the cleaner to have arrived that late but she didn’t have the authorization to give a discount. and someone would follow up. The next day someone else called to ask if anyone called about giving me a discount, but they hadn’t so they put me through to a manager’s voicemail, but my call was not returned. A couple day’s later my account was charged so sent a reply e-​mail to the invoice statement about the situation as well as called the company to inquire about the situation. Ultimately, I was given a 20% credit back to my bank account and am happy with the resolution.

Tatiana did an amazing job. She was efficient, unobtrusive, friendly, and completely thorough. She and the guy delivering the cleaning supplies showed up on time if not even a few minutes early. My tub and kitchen have never looked this good. I will absolutely be using them again and would use them all the time if I could afford such luxury. Ahhhhh if only. Overall, an A+ experience with Today’s Maid. yay!

I had my first cleaning with Today’s Maid this past friday and I am thoroughly satisfied with the job. Unlike Zen Home Cleaning Service, the only other cleaning service I have used, they are also very reasonably priced, get the job done in a fraction of the amount of time (they don’t charge by the hour either) and seem to care about customer satisfaction.
I will be using their services monthly!

My experience with Today’s Maid was nothing short of awesome.
After we signed our current lease but before we moved in, we discovered that the previous tenant was kind of… well, a nightmarish, slovenly, human cesspool who left all kinds of filth and vermin in his wake. Roaches fell off the ceiling when we were waiting for the cable guy. There was some weird scum on all the light switches. And that sickeningly sweet smell coming from the kitchen didn’t disappear after our sweet landlord scrubbed out the fridge — it was frass. What’s frass? Frass is roach feces. ROACH FECES.
[pause]
[ pause ]
… sorry. I had to go take a shower. It just makes my skin crawl to think of it. Anyway, frass forms an enamel-​like substance that looks like spatters of burned cooking grease, and it’s incredibly hard to scrub off. And it was allllll over the inside of our cabinets. (Up high, where we couldn’t even see while standing on a step-​stool ladder before we signed the lease.)
It was too much for me. WAY too much for me to deal with. So I asked friends for recommendations and my pal Martha gave me the number for Today’s Maid.
Today’s Maid had their driver drop off Flora right on time. Someone at the office had relayed my instructions really clearly to her and she already knew what areas I wanted her to focus on. It took four hours to finish the kitchen & bathroom (the only rooms we needed help with). It really was that bad — she was working hard the entire time she was here. When she finished, the tile sparkled from floor to ceiling and my cabinets were free of frass-​enamel and that sickly sweet stink.
Bonus points to Flora for not flinching even as I smashed roaches with my bare hands on the counters she’d just scrubbed. (I cleaned those up myself. Anything else would’ve just been rude.) Her vigorous cleaning stirred up the survivors the exterminator hadn’t gotten a couple of days before.
I’m so pleased with the thorough cleaning, convenience of having all necessary products brought to me and the professionalism of the maid and coordinators I spoke with on the phone.
For an inaugural 4 hour cleaning + a huge, comprehensive box of cleaning supplies (which spared me from having to shop for them myself!) TMS set me back $ 160. That’s it. That’s all. It’s not a luxury I’m going to use all the time, because I’m fine with cleaning up after myself, but cleaning up after nassssty prior tenants? Today’s Maid all the way.