Touch of Glass

The WORST PLACE EVER!!! I had the windshield replaced on my truck… despite they were rude and talked to females like trash… But this loud mouth italian guy was down right disrespectful to my mom and I when my mom pointed out they had ripped my interior when then replaced my windshield. Let’s fast forward 6 months, I have another broken windshield. It broke with a tiny pebble hitting it. I go to safelite to have a replacement. They ask where did I get the glass. I told them, they said miss they gave you the thinnest, cheapest glass available… had a larger rock hit us it would’ve gone through. He shows me the quality next to theirs. It was scary!!! Then he shows me where they didn’t seal around the glass correctly and I had RUST and a DENTS! And you can see it was in the places that the glass was inserted. I’m appalled… not only did they treat us terrible, cut up my interior, but the work was cheap and terrible! Buyer beware! Oh did I mention I paid $ 75 cheaper at Safelite with a full warranty!!!

My entire sunroof blew out of my car driving down 95 and my mechanic suggested I pay a visit to these guys. Shortly after walking in, the owner was on the phone with my car insurance talking them through the issue and after hanging up, assured me that they would be paying the full cost (parts & labor). I walked out in disbelief. They called me a week later when my sunroof was in, I brought my car in, and it was ready that day, completely covered by insurance. I couldn’t get there in time before they closed, and they were nice enough to keep it overnight. Highly recommend these guys!

Came to get my left side view mirror glass replaced after a burgler stole it off my car while I was parked overnight. Found this place on Unilocal,saw mixed reviews but figured I’d give it a shot. Price was fair, $ 30 to replace the glass. There was a 15 minute wait in the waiting room but the job was done on the spot and completed in 10 minutes. Overall good price decent place to go to if you need local auto glass repair work.

Dont go to this place thy tint my car and they did a very bab jod, i went to get it fix and they always had a history l gave up going to place don’t get tint very unprofessional

This place is an unprofessional environment and the service takes extremely long. The manager cares more about monetary concerns rather than customer satisfaction. In my perspective it gives a bad reputation towards the company’s name. I waited 3 hours for a windshield change that was supposed to be OEM BMW, but another brand was installed.
Regards,
An extremely dissatisfied customer

My insurance company had contacted Touch of Glass at 8:00 am to replace a crack in my windshield, and Touch of Glass told my insurance company that they could come out and do the repair that same day, which is why we chose to use that company in the first place.
I then got a call at 11:00 am from the secretary telling me that Touch of Glass could not in fact come out that same day, and that they had never spoken to my insurance company to set up an appointment. Needless to say, they changed their mind, and didn’t want to come out and do the repair.
They also told me they would call me back, and never did.
What a horrible company to deal with, I recommend that you do not use this company, find someone else who is honest.

I recently visited Touch of Glass after being referred by Geico to have my cracked windshield repaired. Initially, I was a little apprehensive to have the windows repaired outside of the dealership, but after speaking with the owner Mike & his awesome staff, I knew I was in the hands of real professionals. They were able to get me an appointment on 9:30AM on a Saturday, with less than a days notice, and even had Audi glass in stock for my 2015 A4. After reading some of the reviews here, I am genuinely surprised that people have anything negative to say. Mike worked directly with my insurance company to make sure everything was covered, I didn’t have to worry about a thing. While they were repairing my windshield, he came over several times to make sure I was happy with the way everything was coming out & even showed me some flaws in my window tints (which I had done someplace else) and offered me a great deal to remove them and re-​tint the windows. Amazing!
My windshield was done in just a couple of minutes, and it came out great. My tints are perfect thanks to him, too!
As a woman, I normally feel uncomfortable to go to any type of auto repair shop, but Mike really made me feel like family. My car looks amazing and I refer everyone I know to him. Can’t say enough about this place!

By far the best service I’ve had. As car dealer, I refer all of my customers to them. As a customer myself, I’d go there, HANDS DOWN ! Convenience like no other. Mike and Sandra along with the rest of the staff are just simply amazing to say the least. I don’t wish any broken glass to anyone but if there’s anyone to call in this situation, I’d recommend Touch of Glass 10 times out of 10.

My windshield had to be replaced and the only reason I went with this place was because they were available to come the following day. Price wasn’t relevant as this was covered by insurance.
They were so unprofessional that by the time the drivers actually got here to replace the windshield, I almost wanted to send them on their way. They were jerking me around all day with «driver will be there soon» without giving me any kind of a window on timing and when I finally got irritated and told them I need them to give me a time frame they told me «Listen, sweetheart, we’ve been doing this for many years and know what we are doing» — and then hung up on me!

My vehicle’s windshield was replaced in less than half an hour. I was initially ecstatic, but after some research I am a bit concerned with the quick turn around — as far as the «dry-​time» and safety. Recommended for the low prices, but the expedited service may be an issue in the long run.

When I woke up and went out to my car it was like any other Monday. Except that day my car windshield had been cracked by a fallen tree branch. Nothing major but bad enough that I didn’t wanna be driving the car and risk being stopped for the crack. TOG (Touch of Glass) was not far from my house so I knew that I could take my car over there and get this handled quickly. I had to tell my job that I’d be late today as I had car issues. When I arrived at TOG I let them know my situation and asked if it could be fixed today, I was told it could. Mike was in the office and let me know, that my car was next up and I’d be back on the road again soon. I went to the waiting room and watched some television while relaxing on the sofa. My car was done in what seemed like no time. They put all the stickers back in place and had me back on the road!
Thanks TOG

On August 24^th I took my car to Touch of Glass on 2732 Atlantic Avenue as it had pretty decent reviews and was close by. They didn’t have the exact glass for my passenger side window but they ordered it and told me to bring it back the next day to replace the temp glass on my 2010 Kia, so I did. On August 25, I brought it in at 8:00am, missing time from work and waited two hours to get it replaced. The window worked well and I was rushed out as they had other customers, I left and didn’t think nothing of being rushed out since I had to go to work. Later in the day I picked up my sister and when she tried to get out of the car she couldn’t open the door. They had messed up my door lock and handle and now I had to go back, and waste another work day to go out of my way to get my door fixed because of the carelessness of this company. On August 26 I was told the workers who would fix my door were running late, with no defined arrival time I opted to leave my car in the shop and leave work early to pick up my car. When I picked up my car they had the nerve to ask me if I paid? I said I paid to get my window fixed two days ago but then your company damaged my car door. So no I don’t have a receipt for my messed up door that could not open or close because someone did a horrible job at fixing my window, the lady who was at reception was decent and apologetic however her manager was an extremely rude person and yelled over me like a three year old having a tantrum «yeah we did a horrible job, a horrible job, a horrible job, get out of here lady. And I said I’ll be glad to once my car is fully fixed, I grabbed my keys and left. The door worked fine but still my door rattles a bit but I refuse to go back there, the level of customer service by the manager felt like I was being disrespected and mocked for making the worst decision of brining my car window to get fixed there. This car window repair resulted in me losing out on money from work. So if you want to waste your time and money, experience awful customer service from a heavy set, tuepe wearing, had to many lasagna, rude and awful human being then this is the right place for you! I will take my business elsewhere! Zero stars!

This place is lucky to even get 1 star. from the moment I walked in this place on Tuesday I had a bad feeling. Everyone just stopped working and stared at me. I had to ask someone to help me. I should’ve known from that moment this was not a good idea but I’m a reasonable person and gave them the benefit of the doubt. I had them put tints on my brand new Honda windows. As soon as the guy was done I looked over his work and noticed the tinting was uneven and there where air bubbles and dirt particles In between the tint and glass everywhere and even found a scratch on one of my windows. He told me to come back the next day. When I did come the next day Wednesday, one of the other workers told me to come back Thursday because they were too busy… I came back Thursday and was told the gentleman was sick. At this point, I felt I was being brushed off and on top of that given attitude. I then requested a refund from the owner Mr Dilorenzo who rudely told me he never gives refunds! He did NOTHING to try to rectify the situation… ABSOLUTE POOR CUSTOMER SERVICE! STAY AWAY FROM THIS PLACE FOLKS!

Installed /​replaced safety glass in our entry door
for our business.
Was everything we want and need: friendly,
fast, efficient, reasonably priced, no BS. Just
got it done!
Many businesses could take a lesson here.
Was a pleasant surprise.

Really really professional service. They helped me over the phone. Ordered my new windshield for next day delivery. Installed in 1 day while I was at work.
Pricing is EXCELLENT! The customer service was great!

This place is awesome! They do top quality windshield replacements. I had a giant crack across my windshield and needed to have it replaced ASAP since it was dangerous to drive with it. The representative that helped me with my windshield replacement was kind and professional. The process was fast and smooth! I definitely recommend this place to everyone! 5 Stars!!!

I don’t normally write too many reviews, but the few reviews on this business prompted me to give it a try.
I had a cracked windshield on a two week old vehicle and called Safelite. They wanted $ 450 with tax installed. I called Touch of Glass and they quoted me $ 195 plus tax. I arrived 30 minutes from the time I called and I was out of there in under 35 minutes with a brand new windshield! I was amazed at how good the service was. I highly recommend this business for all your auto glass needs.

This place is a true New York original! The staff is super knowledgeable and, honestly, a riot. The owner is hysterical — he barks orders at everyone, including the customers. Did I mention the cars coming in for service? They range from custom Jeeps to vintage Plymouths — they’re all awesome. I visited on a Saturday to replace the trim that was falling off the rear window of my aging Saab. It took a bit longer than expected, but I went to the coffee shop across the street and had a yummy brunch for $ 5. They charged me a whole $ 80 for my job, which I found beyond fair. Seriously, this place rocks. I predict they’ll have a reality show within two years.

I’ve been here twice in the past year or so — thanks, assholes who think I have something interesting in my dented little Corolla! Happily, my auto insurance includes glass coverage, and Touch of Glass is one of their «recommended» providers. Both my visits here have been speedy and professional, with very pleasant attitudes both in the office and the garage. I’ll be «glad» to come back here next time my window gets smashed!

If I could give half of 0 stars, I would. This is one of the most unprofessional shops I’ve ever been to, ever. The manager or whoever he is, was sooooooooooo rude to me, at 10 a.m. on a Sunday morning. My side view was broken off of my 10 yr old vehicle, it is QUITE old, and guy over there told me it would cost me 100 for a new mirror. Not including labor. Um really?!
So he notified his receptionist to contact their parts people in order to let me know if I would be getting my mirror that day. Anyway, there is a shop down the road on Van Siclen and Atlantic that also does glass replacements as well as audio installments, tints etc. An all in one shop. I told the rude piece of sh*t receptionist that I’d be back, I’m going to check around and weigh my options, because for me, I am obviously trying to avoid paying 100+ for a mirror I could purchase online on eBay for half the price plus shipping and get it put onto my car for 25 bucks. She was basically telling me that I needed to have patience, because she is calling right now. SMH.
Anyway as I get into my mutilated car, I was approached by that pr*ck who then preceded to tell me that if I went up the block to get a price from «that dude, don’t come back here».
O_​_​_​_​_​_​_​_​o
Did… He… just tell me… Not to come back?! Um wow.
I gave him a piece of my mind, if you know what I mean, and was on my way. However, while I was speaking to the receptionist, there was another customer there who had a missing passenger window and needed it replaced. She heard me say that 100 was way too much and I’m going to look around, so maybe that’s what pissed guy off. He lost 2 customers in one shot. That wasn’t my fault. As a customer I have every right to go and check prices to get my monies worth.
I went down to the shop on Van Siclen and was told my mirror could be replaced with a new mirror plus labor for 85 dollars. Not bad. Still less than 100. I still had the cover to the mirror that has a little piece broken off, and just the mirror/​glass itself had been plastered onto my street the day it was knocked off. I was offered an alternative, which was to reattach the piece that was broken off, and the nice, understanding gentleman, cut a piece of glass made to fit the cover all for 40 bucks. That did just fine for me, even though I have to manually adjust my mirror from now on, it’s honestly better than nothing. I was very pleased that it also took less than 15 mins. The same customer who was with me at THIS shit hole, decided that she would get her window replaced also, for the fraction of the cost.
Needless to say, this was my FIRST and VERY LAST visit to TOUCH OF CLASSLESS. NEVER AGAIN!!!
STEER CLEAR!
**** And to the guy claiming that I «acknowledged» getting the mirror done cheaper somewhere else and getting irate, is just making it up. He’s upset because not everyone that walks through there is going to be happy. Clearly I wasn’t and took time out of my day to write a review that was worth writing. If the person who walked up to my car telling me «not to come back» wasn’t so rude and out of place, then I would have given them the benefit of the doubt and went back even after getting a price from the people on Van Siclen. Thanks but no thanks! Lying on here to make your business look better by taking out pieces of my review and making up your own stories? NO GO. Unprofessionalism at its BEST.