Treat & Release Center

The one star is for Dr. Poole and her substandard bedside manner. I gave her the benefit of the doubt as I know folks can sometimes be harsh with their reviews with no real reason but she proved today the crap reviews are well deserved. Do humanity a favor and stop trying to be a doctor.

This place is a Bay Ridge Institution. It has been around for-​ev-​er. Both doctors are smart, warm, quick and professional. Sara at the front desk is always so sweet and helpful and every nurse is friendly, which is nice when you’re gross and sick. If it’s busy you can sign in and go get some coffee, or even better if you live close, go home for an hour and then come back.

I would have given 5 stars if all the nurses are as nice as Dr Hyman, the receptionist don’t smile much, is like they are forced to work there. Pleaseeeeee the workers should lighten up a bit other than that is a good walk in clinic, all hail Dr Hyman…

Going to the doctor has never been a pleasant experience for me, but the people that work at this place really help make it lovely! Sarah works at the front desk and she is an absolute doll. So sweet, kind, cheerful, helpful and considerate. Diana– the nurse is also great! So pleasant and good-​natured! I can’t say enough about these people. Thanks for making me smile even when I didn’t feel like it!

Dr. Hyman and dr. Pool are the first doctors in New York that actually listen to you and address each concern. I’m sad it took me so long to find them. Office staff is quick and polite as well. Always worth the wait !!

Great doctors, professional staff, perfect location and Sarah is a Rockstar!

okay… so I’ve been here a few times after writing my original review. I think I was a bit harsh on Dr. Poole. Maybe she was having a bad day when I went previously. The past few times, even though she isn’t the warmest Dr. you’ll ever meet… she has definitely warmed up more… and she does know what she’s talking about.

Dr Hymen is the best doctor in the world. He isnt a specialist but he is the most compassionate and caring man and doctor Ive ever met. Experiences with doctors are tricky because theyre human and we must account for those flaws, but dr hymen has never failed me. he always listens and helps me with what I need.
Dr Poole is an ineffective, evangelical rude bitter woman. She pushes her religious beliefs and judgements onto people’s personal ailments and situations. Her moods are changeable and most of the time she refuses to treat you and says its «out of her scope», referring you to someone else and pocketing your insurance money. Dr hymen always looks for answers, and she clearly depressed and taking the easy way out. you know what they say about doctors who are at the bottom of their class in med school? yeah. that’s her. after she told me I was a sinner for taking oral contraceptive and practicing family planning and refusing help/​referrals, and telling my mother it was her fault she contracted a serious disease, we now make sure to only visit treat and release when dr hymen is working. but he is very busy because everyone likes him, for good reason. you will often see dr poole just sitting there because no one with a real problem could be helped by her. The wait time is usually long, get there early. The nurses are great and so are the secretary staff.

I go to Treat and Release specifically to be treated by Dr. Poole. She is one of the finest doctors I know. She is always spot on with her diagnoses. I have seen her for very minor ailments as well as debilitating illnesses. Her treatment is consistently what I need to regain my strength and health. I appreciate her candor and her concern– she takes the time to answer my questions and follows up when it’s necessary.

Dr Hyman gets 5 stars, he is simply the best. A doctor who listens, gets you well again and knows his stuff. He is truly an amazing doctor. The front desk gets 5 stars because they are always working their butts off and are friendly and getting every one seen as quickly and efficiently as possible. Although sometimes the wait is long, a bunch of friendly faces, working best as they can. How ever Dr. Poole gets 1 star! Her personality Is rude, obnoxious and my brother and I cannot stand her. She gives me anxiety and I refuse to ever deal with her again. But she shouldn’t take away from the rest of the place, every one else is top notch.

Very nice staff. Awesome doctors willing to work with you. I’ve had nothing but great results with these people. No appointment needed wait time can be a little long. But other than that I have no complaints

First off dr poole is more concerned with whether you smoke, have blood pressure, and nags you to lose weight more than she cares about the current problem. On top of that she is incompetent. I have been sick for over a month and I have been there twice. I was prescribed medications both times, but they are useless and my symptoms have actually gotten WORSE. I would only recommend going here if you want to waste your time and money.

Unfortunately this is going to sound melodramatic but I am not exaggerating at all when I say that Dr. Hyman of the Treat and Release Center saved my life by listening to me and not just making assumptions like the countless doctors I had seen prior. My situation required hospitalization (9 days of treatment) that other doctors and hospitals just didn’t seem to notice I desperately required! In regards to Dr. Hyman you can’t pick a better doctor.
On to the rest of the office … The women that run the office are priceless and a rare find these days. When you call the office with a question or a request they actually fulfill it that day. They call back when they say they will and the doctors actually get their messages and they too return your call that day … sometimes after 7pm, when they finally have time after seeing countless patients. There isn’t a doctor, nurse or medical support person working there that doesn’t know how to answer almost any question you throw at them. Obviously I am a fan!
Finally, it’s wise to note that they are a first come/​first serve center and are quite popular so it does get busy but the ladies will tell you an accurate wait time and you will get a proper examination from a proper doctor. You can call and ask wait time before you make the trip so you won’t be mad if there is a wait when you get there.
I can rave on and on but I think I’ve made my point. They’re good, real good!

I have been seeing Dr. Poole for about 6 years now. What makes her different is her calming presence, her ability to actively listen, and including me in the problem solving. She’s smart, and makes a genuine effort to make sure I understand and feel comfortable with a treatment plan.
I’ve had great experiences with the women at the front desk– when I call and in person. I’ve spoken and worked with at least 3 of them to handle insurance issues and questions regarding medication renewals. They’re consistently pleasant, responsive, and always get back to me when they say they will. I haven’t found such good customer service in other doctor’s offices in the past. It makes a huge difference.

I haven’t had a general practitioner for a number of years, so Treat & Release has been my neighborhood go-​to spot for minor maladies.
As others have noted, it’s first-​come-​first served, so your wait time is a matter of luck. I try to get there just before they open in the morning and have gotten out within an hour.
The doctors I’ve seen there have all been good and know their stuff, but their collective bedside manner can occasionally come off as condescending and/​or preachy. But all in all, I would definitely recommend Treat & Release if you’re in need of general medical assistance short of a serious emergency requiring a hospital.

My friend was told she had a broken foot after her x-​ray results were in. The woman on the phone told her «it was really bad» and that «she needed to see someone immediately.» The woman told my friend she was going to find an orthopedic surgeon for her and would call her back… So my friend is waiting anxiously to hear back from them… 2 hours pass and I told her to call the office again. They’re closed. If you tell a patient that a broken foot is really bad and they need to see a specialist immediately and they’ll call you right back with the information… You should probably call them back.

Attitude! If you want your condition to be aired to everyone in the waiting room to hear, this is the place to go. If you want to listen to office personnel mistreat patients on the phone and then make fun of and gossip about them after they hang up whilst rolling their eyes, then by all means come for a visit.
Don’t even think of using the bathroom in the waiting room unless you want an STD;
Dust, mold and filth are inappropriate in a medical environment.
Be warned!

Being able to see a doctor quickly was definitely very nice. The receptionist’s attitude was poor, but I didn’t care. What I did find funny was that she sat in front of a sign that said «Please turn your cell phones off!» while her iPhone blew up over and over again with text messages. Mid-​conversation, while she was looking into my insurance, she stopped multiple times to check and reply to her texts.
I may be mistaken, but while sitting in the waiting room, I noticed what looked very much like blood splatter stains along 6 feet of wall, near the base board. Even if it wasn’t blood, it could have easily been cleaned up within a few minutes, but it looked like it had been there for a while.
Dr. Poole saw me. She was considerate and nice enough, but I felt like she was blowing me off. She did blood tests, but gave me little advice or help besides telling me I needed to improve my diet and stop smoking. It would be cheaper to pay a friend to tell me something I already know.

TWO YEARS after I wrote this glowing review, I received a call on a Saturday morning from a young woman at the Treat and Release center accusing me of not paying my bill. They had xeroxed my insurance card at the time of service and billed me the copay on the spot. She threatened me with collections, claiming that my insurance wasn’t valid at the time. By Monday, I had confirmed with my insurance company that 1. I WAS indeed under valid coverage at the time and 2. Treat and Release NEVER even submitted a claim for payment. I called Treat and Release to let them know and was able to speak with the girl who originally called me, who replied «Oh, must’ve been my bad…» and said they’d resolve the issue.
Today (a month after the T&R’s last call), I received a call from a collections agency about that very same charge. Seriously?!
It’s great that this clinic exists, but the admin office seems to let things slip through the cracks, then expects their patients to do their claims work for them. Never again!

If you like the ‘first come first served’ style of doctors office, this is the spot for you.
They do not take appointments therefore you have a decent shot of getting in and out, depending when you get there.
I usually go on a Saturday morning, the doctors see the first patient at 10am but the desk girls are in by 9ish, so you might want to get in before 9:30 because there will always be a few people waiting at the door when they open.
During the week they open at 8am.
I get there for 9:30ish and i’m usually out by 10:30 or so, which is fantastic considering my primary care doctor can take 3 and a half hours even with an appointment.
I’ve seen Dr’s Hyman and Poole and trust both of them. They will sit with their laptops and type up notes about the visit as it’s happening. Dr. Poole specifically does not like to hand out prescriptions unless they are absolutely necessary which is great, she goes through every possible avenue before coming to a conclusion about your illness.
This is a great place to go if you have an unexpected issue that needs immediate attention, the girls up front are refreshingly nice and there’s a decent sized waiting area with soft cushioned seats.
Great place that you can trust.