US Post Office

The worst. They continue to ignore instructions and completely ignore any redelivery requests I have scheduled for the last 3 years I have lived here.
Get it together its not that hard!

I am writing as a long time patron of USPS and am very disappointed in the experience with a sales associate on ⁹⁄₁₉. The incident took place at the Bay Ridge Brooklyn, NY (11 220) location. Instead of being helpful answering questions regarding a form that needed to be filled out, the sales associate by the name of BILLY ROMERO was being dismissive and condescending. I don’t understand how appropriate it is for a customer service associate to use profanity on their customers. Here in NYC, we live in diverse neighborhoods and English might not be the first language to many. The sales associate did not speak the primary language (except for profanity) and was provoking to a bigger issue than it needed to be.
Update: a compliant was filed but did got get a response despite follow up. BILLY ROMERO needs to be disciplined for this actions!

Terrible experience, I felt one of their Chinese lady has serious attitude toward non-​english speaker. It is sad.

This place is absolutely the worst post office ever!!! I made a redelivery request on line, and they didn’t send out my package on that day. I called the local office to ask what’s going on, and the lady who pick up they phone just yelling at me they were busy, like it was my fault to ask them for a redelivery… And she is so rude and unhelpful…

If you live in Sunset Park, and you actually want to receive packages, always have your stuff shipped by UPS or FedEx. The mail carriers at this post office consistently put pink «Sorry We Missed You!» slips in your mailbox without ringing your buzzer to see if your home to receive the packages (maybe this post office needs another set of slips that say «Sorry I’m Too Lazy to Deliver Your Package Even Though You’re Home Waiting For It.») After you fail to receive your package due to the mail carrier’s dishonesty, they usually don’t bother to attempt a second delivery (even when the pink slip explicitly states they will). Your package then disappears into a post office phantom zone. Sometimes, they whimsically decide to deliver the package weeks later, after you’ve already contacted Amazon and had them ship a replacement. Other times, it just remains disappeared, perhaps collecting dust in a giant closet of discarded packages at the back of the post office. Or maybe the employees divide up their pilfered loot and take it home every week. Who can say?
No hyperbole: the USPS should open an investigation into this severely mismanaged branch. Business is already bad enough for the USPS; they’ll never pull out of their downward spiral if they squander the last benefit they can still provide customers, affordable reliable service. There’s not much point in paying cheaper prices if the USPS refuses to actually provide the services your paying them for.

Worse Post Office ever!!! *ONLY ONE counter avail don’t come unless you have few hours to wait on line !!!

Ridicious rude The man working in the post office. So unrespectful. And the chinese works didnt come to help and say a word. So rude. I strongly suggestion to fire him. Bec a lot chinese person dont know english a lot. And thats not the reason you can say some nasty word to them. I will keep complain about this guy until he knows how to respect people

OMG ! This place is terrible, the employee so rule and unfriendly, even no many ppl there still treating the customer appear so annoying ! I have no idea y the ppl working like this

Patience is a virtue. I knew when walking in, I may have to wait a while. I had to renew my passport because it was going to expire in a few days. Of course, me being me, I waited until the last minute to do so.
Inside, I was trying to look for the passport applications which I thought were readily available. I didn’t see any so I waited on line. There were about 5 or 6 people a head of me. While waiting, I noticed there was a window that said «passports only». I didn’t know if there was a separate line for it or if I’d have to wait on the regular line. I didn’t want to cut in front of anyone, so I just waited on the normal line. Once it was my turn, I happened to get the window clerk that was handling the passports. He handed me a renewal form and explained everything. He told me I was able to mail it out since my passport didn’t expired. If your passport is expired, then you’d have to make an appointment to submit your application. I filled out the form and went back on line. This time there was a separate line as one other lady was waiting while he was handling another lady, both applying for passports for their babies.
While waiting, I noticed the regular line was very long, and the window clerk took about 5 – 10 minutes to handle per customer, depending on the transaction. Eventually the line shortened to about only 3 people, but then it quickly accumulated again.
At the passport window, the clerk was meticulously checking the passport forms and even asked to see the baby in person just to make sure the face matched the face in the photo. I waited about 20 – 30 minutes even though there were only 2 people ahead of me. Understandable, since passports are highly important and no room for errors.
Eventually it was my turn, and some chick from the normal line try to cut in but the dude at the window shooed her away.“b!#@&, don’t you see me waiting!!!”, I said in my head. He carefully looked through my form, making sure that what was supposed to be filled out was filled. He made sure I had my four items that were needed in order for me to renew my passport. My renewal form, my photo, the money order for the processing fee and finally, my old passport. He stapled all the items to the form and that was it. He later explained to me that I can track my envelope to make sure the processing center received it and I can also track to see when they will send my new passport. He was very nice and helpful. I thanked him for his help. I am relieved that this is over.
When I left, the regular line was to the door… I can see why people are frustrated with this place.

i always hated USPS and this one is no exception.
their phone number never worked!!! so u hv to walk all the way there to find out whats going one. the mail carrier at my neighborhood is horrible too. never leave the pkg in my mail box so i hv to walk to post office with long lines every single wk. sometimes they dont even bother to leave a pink slip in my mailbox.
and when the pick up window has a long line, the workers at the window would NEVER help even when they hv no one waiting in line.
ive seen them arguing with many upset customers. horrible attitude, inefficient, and yet the place u hv to go with no alternatives.

HORRIBLE… My god this place is just horrible long lines and the clerks dont even look like they care and to top it off the customer service is also bad I done rate it a no star because its not an option. People stay away from this place and you know what is the worst part there is lots of job cuts with in the us post office jobs and people like this office don’t even seem to care about there jobs being at risk they are just pushing people away shame on you.

The only problems i ever have with the usps stem from this post office. They do not answer their phone about 90% of the time. Today, the gem that did answer the phone, after calling since laat week, actually told me its not their job to make sure packages are delivered correctly! Are you kidding me? I’d love to know whose job it is then. This place is a nightmare! One star is one star too many!

If I could give this post office negative stars, I would. I called and was very nice in asking them to have them hold my package for me to pick up, but all this lady did was say, «when it comes, you let me know, i have a line here». Then puts me on hold. How would i know when it’s actually there? It was hard enough for me to get a hold of someone on the line before they end up putting me on hold. Ugh! Don’t be rude to others cause you hate your life.

everytime i go to this place everybody is in a happy mood i feel like they try their best the blond russian lady all smiles the puerto rican guy always upbeat and the chinesse super polite i lik it here

Ask for baby passport form for
My newborn baby girl, first person was Chinese lady she said no more just out of form she also said the boss is cheat something reason… let me go check another office, ok fine but when I turn back ask another server looks like a America ppl he was nice to me and gave me one of form. what I felt the moment very sad she is so mean to me I m Chinese also .i would prefect ask America ppl for any service

I was there in January when it was snowing The lines for pickups are very long I was there in the afternoon about 3 pm The customer service person was quite nice though

Damn! I tend to ship out every now and then things I sell on eBay. The great thing about that is that I don’t have to go to the P.O. to ship out my packages because I can print my postage via my printer. I purposely send my packages through Priority mail because the postman is supposed to come to my door, ring the bell, and take my packages away. The only problem is I have to send 2,3, and 4 requests by the time someone is forced to come. The other problem is that the p. m that is supposed to do the pick-​up always claims he came to the house but no one answered the door bell. ARE YOU KIDDING ME? I’m literally stuck by the window to make sure I don’t miss the pick-​up so that I don’t have to shlep the package (s).
The regular delivery man is excellent though. He’s so energetic, and talks to you as if he knew you forever. The only thing is I do get other peoples mail more than I should. I don’t know if the error is through him, or someone else who pre-​arranges the various address bundles to be delivered, but it’s still annoying. Nevertheless he’s still a very cool guy and I like him as a person and there’s no way I’d be upset at him.
The last thing that bothers me is when I have a delivery, I always find a notice on my door. DOES THIS GUY RINGS THE BELL ONCE AND ONLY WAITS 5 SECONDS AND LEAVES? They need to allow customers to get to the door. I find it so cumbersome to go to the PO to pick-​up a package. I always thought they would try twice before they dump our packages back at the P.O.

So this place is a circus sometimes. Bare-​minimum efficient at other times.
Biggest positive is they have a drop off window for pre-​paid packages. I sell a lot via online shop and eBay. And package my goods and print labels at home. This is one of the FEW post offices that doesn’t make you wait in line with a bunch of confused nincompoops for upwards of 30 minutes just to hand my things over.
TWO STARS JUST FOR THIS. Seriously. I’ve waited in so many lines for so many unnecessary minutes to literally hand a stack of packages to someone through a window and walk away. LOVE that they have a drop off window. In and out in less than 2 minutes.
Ok so now…
HUGE bummer though that EVERY SINGLE TIME I have scheduled a pickup at my apartment, no one ever comes. When I am shipping a number of things all at once, and physically cannot walk the 3 long blocks, 8 short blocks sherpa-​style with my abundance of goods, I schedule a pick up.
They. Never. Come.
I get confirmation emails saying «This is to confirm that a successful Package Pickup was made as requested. We have successfully completed your Package Pickup.»
BUT NO ONE EVER CAME.
My mailman (who is the bomb dot com, and comes at 10:30 on the dot every day) explained once that they send someone else in the afternoon that has a truck for pickups. Since he is walking and doesn’t have the ability to do bigger pickups. But no one. Ever. Comes. No truck. Comes. Ever.
I’ve called the post office (Said the email is automated, and that a truck is coming by 5pm. WRONG. No one. Came). I’ve called the 800 number for USPS. No one cares.
Get it together please! Don’t offer pick-​ups as an option if you don’t want to do them. And stop lying to me when I call.

Fast and efficient.
Three lines.
There’s a line for pick up. A line for passport and a line for regular stuff.
Crowded on Tuesday morning at 9:30am, but the line moved very fast!

The lines here are usually not abnormally long, it is pretty clean as far as post offices go and the staff actually smiles at you and thanks you when you go — HUGE improvement over the Flatbush post office I used to go to at my last apartment.
I’ve never had to wait more than 15 – 20 minutes here, but all I ever do is pick up packages so I cant speak from personal experience about their other services.
They DO offer mail boxes, passports, etc all the usual stuff USPS should do.
There is one energetic guy here who is very friendly and deserves a special note, probably a manager. He looks Latino, and speaks Chinese, short and bald (sorry bro!) but is always coming out to talk to people and speed things up and greet people and just talk to some of the regulars when it’s slower.
Keep up the good work guys n’ gals!