US Post Office

Quite possibly the WORST. POST OFFICE. EVER.
No…SERIOUSLY.
(if only I could rate this place 0 stars)
I dread seeing one of those notes telling me I have a package to pick up (and don’t even get me started on past issues with not receiving notices, or finding them out in the street). Usually I decide to go first thing on a Saturday morning, so I can get in and get out – and move on with my day. Today however – took just just over an hour to pick up a package.
Apparently opening at 8am on a Saturday really means, they open at 8:22 with ONE PERSON working. By the time the gate finally opened there were about a dozen of us waiting. The guy working seemed just as thrilled to be there as we were (wearing headphones, shirt untucked) and seemed to have no sense of urgency as the line grew long and longer – and everyone waiting grew more and more frustrated. There’s no reason it should take that long to pick up a package – even on a Saturday morning.
Ridiculous.

I wish I could give zero stars. Absolutely deplorable. All post offices are, but this one in particular is just awful. Aside from the usual nasty attitudes of the workers there, there is usually just one or two workers at any point with nasty attitudes. This place is too busy to have only one or two. I was just there trying to pick up a package; I was about the 15^th person in line, they had one person working the window it seemed. Then that one person just disappeared for about ten minutes. For ten minutes not a single person was at a window with a line that was at that point about 25 people deep. I had to give up and leave because I simply don’t have what would have taken 6 hours to do. Something needs to be done about this place.

Zero stars. Understaffed. No help in organizing the huge lines, no prevention of cutting those lines. No managing frustration in the lobby. Terrible speed in service. (Sometimes understandably) terrible effort from the workers. The. Worst.
This has been my post office for more than six years, by the way…
The parties responsible for this post office and its performance should be ashamed of themselves. More than that, they should be fired, and replaced by those capable of providing an acceptable level of service and performance.

Nasty nasty nasty employees. On top of a dreadful, disgusting line every time. Ridiculous. Go next door to Ideal Delivery it costs a bit more but there’s no line and the employees are super pleasant

Consistently terrible experiences here. When I can get away with it, I drag all my 14oz+ packages on the subway to my office and ship them from there to avoid this place.
The lines are always CRAZY long with only 1 teller available (2 if they’re feeling efficient, but that 2^nd one is usually for package pick-​up only). Be prepared to be here for at least 30 minutes, likely longer.
No package drop for pre-​paid packages over 13oz, although they have a sign advertising the automated postage center stuck to the bottom of a window. I waited over an hour to drop off a 1.5 pound package because I had to wait for a clerk.
The staff is extremely unfriendly, probably because they’re tired of all the grumpy customers snapping at them. The office itself is dirty and looks old. Most of the workers seem to hang out in the back until the line gets bad enough that someone complains. No one moves particularly quickly.

One of the worst experiences I’ve ever had at a post office. I understand you don’t want to be at work on a Saturday morning but rolling your eyes and sucking your teeth when all I’m doing is asking about my package is so unprofessional.
And don’t bother trying to get help from the manager, Nelson. She is extremely rude and acts like you are bothering her if you ask for help.
This place should be checked into because there’s no way they would pass a company inspection. I would be appalled to have people with those kind of attitudes working for me.

The worst post office — ever! If I could give this 0 stars I would. The workers always have nasty attitudes. The lines move slower than a snail. But worst of all, they fail at doing the most important job: delivering the mail. I have an issue with getting a package several times a month. They often say delivery was attempted — despite the fact someone is home. They often say the Amazon Locker is closed — despite the fact it is not closed. They sometimes say the Amazon Locker address is wrong — despite the fact it is not wrong. It often leaves packages outside my apartment. They can’t be bothered to leave it with a neighbor — never mind that three of the apartments beside me are always home. They never answer the phone. Basically, this is the place where you hope and dreams go to die. This is hell. The. Worst. Place ever.

This is the worst post office in Brooklyn. The staff including the supervisor are not people friendly and very very rude and condescending. For people cork in a customer service field they are horrible and very rude. This Post office needs a complete overhaul of staff!

There needs to be a negative stars or something because there is no words for this office. I would be more than happy if this place shuts down because it might as well be shut down.
Thank you Empire Branch for making me appreciate UPS and FedEx so much more. Thank you for hiring the worst set of incompetent workers I have ever experienced in my lifetime. This place can kick rocks and choke on it.

There are two sides to everything, I know. But there’s just no excuse for the lazy incompetence every time. Show up at nine? They’re not gonna feel like working until maybe 9:20. You just looking for a letter they didn’t deliver? That’ll be about an hour. It’s like this every single time. Every. Time. And don’t worry, feel like venting? Every single other person there will vent with you because this is how it is. This is how it’s always been. It’s the seventh circle of hell and I’d rather stay home and sit at my door to see if they deliver my mail than have to risk coming here. I’d honestly rather do literally anything else than come to this POS place. It should be shut down. How do these people have jobs?

The lines are SO long. And it is SO slow here. If you need to make a trip to this post office atleast give yourself 45 minutes. You will be in line forever. It is crowded in this post office and there definitely are never enough clerks working.

This is the most poorly managed organization I have ever seen. The manager is incompetent and they routinely lose packages. Employees rarely, if ever, actually deliver packages. Finding an orange card in my mailbox is worse than being water boarded. The postmaster general needs to fire everyone that works in this branch and hire people who can read and not lose parcels.

THIS PLACE MAKES THE DMV SEEM LIKE 5-​STAR SERVICE.
Our mail carrier is the only reason this place gets a star. She is courteous and always helpful /​leaves packages at the door because she knows of our nightmarish experiences at the office itself.
Somebody needs to start from scratch. I mean literally clean this place out of the negativity that works here.
Disgraceful. Do not even try to reason why this USPS branch doesn’t care about your package. They simply don’t care about you or any customer or human being. They will berate you for the sake of berating you. Don’t have an ID when you’re picking up your spouse’s package? You might as well have called the clerk a derogatory name to illicit the type of reaction that occurs when you show up to legitimately and honestly try to do your spouse a favor. You would think you are criminal. Mind you, I’ve never been met with such animosity from a postal employee at any other post office I’ve ever been to, let alone everyone at this branch.
Want tape for your package? «*snarl* You’re not my master!» is what I heard one of the employees shout to a customer when asking for packing tape. What are they really mad about, here?
A true shame. If you truly want to have your complaint heard, do what we always do when we have a problem, contact your Postmaster Inspector General, and tell them it’s the «James E Davis» location. (Why anyone would want to have their name tarnished by naming USPS location after their gruesome and tragic murder is beyond any real logic. Although, it seems right in line with the logic of this location: none at all.)

What have I done wrong? If I knew, maybe I could repent for my sins and never have to go back to this place again.
Awful service and wait time, complete confusion and lack of communication. The worst post office in Brooklyn I’ve been to.

Service is great at the actual post office but the mail-​carriers are such nightmare that it outweighs everything else. I never get anything delivered, just the peach slip of doom. And then I never get a second notice and my items are returned to sender before the 15 day period expires. It’s just pure laziness and incompetence.
I can’t even order certain simple items like razor cartridge refills because they never get delivered!
This needs to be addressed.

Can we please have negative stars!!! This place is absolutely horrible. Lines are sooooo long. Workers act like they dont care and are doing you a favor by working there. I try to not go here if I can help it. Picking up packages? It will take FOREVER!!! if you drive, better but money in the meter. It will take a long while. Come on, you guys. You can do better.
Please get an machine that we can buy stamps from automatically! Please get a scale so we can weigh and buy postage directly instead of waiting in line.

They don’t deliver packages, don’t re deliver packages of you put in a request online, don’t pick up the phone when you call, and the post office is a chaotic mess full of the meanest people you’ve ever met

THE.ABSOLUTE.WORST.
I have lived in NYC almost my entire life and I have lived in many different neighborhoods. This post office is pretty much one of the circles of hell. Indifferent workers who move at a snail’s pace, long lines, incompetence. Anything bad you can think of, this is the place. You will leave here frustrated, crying, anxious, sad, loss of appetite, curled up in fetal position. It’s just that bad. THAT BAD.

They couldn’t even give me a blank stamped envelope. They gave me a blank with a window that they put tape over… what kind of hood sh*t is that?
The worst post office!

I’m not sure I’ve ever seen a very good post office review, but this location is one of the especially bad ones. There’s no package drop bin or automated Kiosk, so if you have something «quick» to do, it’s going to take a very long time. Even just to drop off your completely read to go package… you have to wait in the endless line or risk the attendees or customers yelling at you for «cutting». Dirty, rude, crowded, everything you expect in a city post office.
Seriously NYC Postmaster, every location should have a kiosk and drop bins for mail and packages, it’s the only small way we can try and avoid the long lines and incompetent people you hire!