Wireless Direct, Verizon Wireless Premium Retailer

The Verizon empire should know that Alan and Danielle are keeping hope alive for customers who have lost faith in dealing with such big corporations. I dreaded the idea of having to go to Atlantic Center to have my phone activated and was so happy to find this tucked away location in South Slope. The cute and simple little shop has the flavor of friendly neighborhood business with superior, knowledgeable help that we expect to find in all Verizon customer service centers. I was surprised to receive such caring and quick assistance. I left feeling overwhelmingly impressed and pleased with my experience. It’s for sure I will return for all my future cellphone needs/​purchases.

Unless you intend to BUY something, don’t go here. If you do go there and Michael Levi is the rep., turn around and walk out! I was there today with a problem I had with my I5s phone that I purchased from Verizon on-​line. He said «I can’t spend 2 hours helping you when I have paying customers. «
There was no one else in the store! I went to another Verizon store on Kings highway where the rep. Julius Fixed the issue in 10 min. !

Went here to pick up a new phone as I had long been eligible for an upgrade.
Before I left the house I called ahead and verified that they had the phone I was looking for in stock at the store and they assured me that they did indeed have it.
Sure enough when I arrive less than an hour later they claim not to have it and offer to sell me another model for $ 100 extra. I said flatly «Hey, what gives? I called and spoke with you specifically less than an hour ago and you told me that you had the model phone I’m looking for. Now you’re trying to tell me that you didn’t say that?»
While in-​store I mostly spoke with his associate who was friendly and helpful but this other bozo wouldn’t even look me in the eye and really wasted my time by lying to me.

It might sound like an overstatement but Al and his team restored my faith in humanity and reaffirmed the importance of choosing a small business over a chain whenever possible. After I broke my phone and went to the corporate store to get an upgrade which I was due for they told me that my options were to live without a phone for 2 – 3 weeks or «upgrade» to my existing phone b/​c they didn’t have an iPhone 6 in stock. Thanks to Unilocal,I found Al, and he – wait for it – offered me a LOANER PHONE while we waited for the 6 to come in. Now of course it’s smart business – he gets the sale – but it’s also based on person-​to-​person communication and a business owner who is empowered to make his own choices about how to serve his customers. Not to mention he transferred my info twice, kept in contact with me about when the new phone was arriving, was patient when I couldn’t come in right away, etc. etc. Basically, he was a human being, I was a human being, and it ALMOST made me feel compassionate for the angry woman at the Atlantic Center who seemed to take sadistic pleasure in my lack of options. I’m positive if she worked for Al she’d be much happier and more helpful!

I just love this store so much. I have only had to go there a few times, but I dread going to cell phone stores like I dread going to the dentist, and EVERY time I go to this one it is such a pleasant experience that I can’t imagine going anywhere else. There is a young woman who works there who has helped me a few times and she is just so calm, patient and nice. I never thought I’d bother reviewing a cell phone store, but this place made me want to.

I don’t leave reviews but my experience at this local store was so remarkable I’m leaving a one. I don’t know his name, I should have asked but if there is an iphone angel he is it. The man working there was so kind, efficient, friendly, polite – I could keep listing descriptions but all the qualities you would hope to find in customer service and NEVER find at a Verizon corporate store. In fact, now that I found this place, if I can help it, I’ll never go to one of those place again. I came in with a cracked iphone screen and first he checked to make sure there were no upgrades he could offer me or deals on a new phone. I already knew I had nothing coming to me until next year in the way of a new iphone but I appreciated he tried to find me something. Then, while I was willing to spend money on a new phone, he simply said why don’t you have the screen replaced which he had done in an hour. I paid a very reasonable price for the work and my phone looks like new. The otter box he gave me for a fair price and even if he didn’t, I wouldn’t have minded paying more because this is a local store and an incredibly decent person to interact with in a world of rudeness, disregard for the individual consumer and automated services. I’ll take as much business here as I can.

I must have caught the employees on an off-​day because the person who assisted me was rude and short with me. She refused to look at me when talking (and did check her own phone while ‘assisting’ me) — she spoke to one word commands and didn’t explain anything which resulted in my spending 20 min on the phone w/​Verizon looking for a pin code she claimed I needed, only to discover it didn’t exist. They needed the last 4 digits of my SSN and a password but rather than explaining that, she continually barked «it’s 4 digits» (in fact, my password is 5 digits but maybe she wasn’t counting…). All in all, a needlessly tense and unpleasant experience. She also never said «you’re welcome» ONCE despite my thanking her a few times when she finally condescended to explain things.

Sales folk Tina and Ezra were courteous, professional, and patient with smart-​phone newbies like me. Visited the store a couple of times and they helped hubby and me with selection (bought Samsung Galaxy S5s), filling out rebate forms, and navigation of often confusing menu choices. We’d definitely go back!

Great customer service from a local store. Took my iPhone in to get a broken button fixed. It wasn’t ready in the time they said it would be but they made up for it by delivering to my apartment. I recommend this place.

This is the store to go to for all your Verizon Wireless needs. I was eligible for an upgrade on January 12^th and wanted to see if this store had a white Samsung Galaxy Note 3 in stock. I called on Sunday, the 5^th and spoke to Albert, the store owner and asked if he had the phone. He said that he had a black one but would order a white phone and I would be able to get it on Tuesday, the 7^th five days earlier than my upgrade date. I called the store today, the 7^th and was told the phone was in. I came over about noon and met Tina, a sales rep who was very pleasant and friendly. She set up the new phone, transferred my contacts, did not try to sell me anything, and told me that I would be able to get 6 GB of data with my upgrade at no additional cost. This was the best cell phone purchase experience I ever had. I didn’t have a chance to see Albert but will definitely let him know how pleased I am with my purchase and the excellent service provided by Tina.

I’ve received nothing but superb customer service from the staff at this location; they’ve helped me out with multiple phone malfunctions (thanks, Verizon!), and in one case, they spent the better part of an hour working with Verizon’s corporate tech support on my behalf. I couldn’t be happier with this place, and I recommend them to everyone in the area.

This is a classic and rare example of a local store for a gigantic corporation where the excellent customer service makes all the difference. For years we dealt with Carla, who was terrific, and she’s been replaced by Tina, who is a worthy successor. I am old enough to be their moms but they always treated me so nicely and were so helpful. Like a lot of customers at this store in this nabe, we have a family plan with teen and college kid on it, so it behooves them to make nice to us but in the past, in other stores, we had defiitely gotten the brushoff from salespeople I guess because we are not trendy enough. I love that the young women who have helped us in this store are so customer-​oriented, so nice, so knowledgeable, so patient, so helpful. They are cool enough that my kids can relate to them and grownup enough that my husband and I are not embarrassed to ask our questions! They even seem to remember us from visit to visit. Keep up the good work, guys.

I have dealt with this store over two years. They have always responded with great expertise to solve problems, with good customer care, and, on at least one occasion, with generosity, giving me a piece of equipment after I had lost mine recently.

Wireless Direct was fantastic in setting me up on new Verizon accounts. I previously had AT&T, was frustrated with their lack of customer service and even worse, lack of connection in the area. I’d even have calls dropped when in my office and I work right in midtown Manhattan! Karla answered every question I had (especially about whether Verizon service was strong in the area), provided very helpful information and in general was really nice. I really appreciated her professionalism. She was helping another customer at the same time she was helping me and I was impressed by her ability to efficiently but effectively attend to both of our requests which meant I didn’t have to wait a long time before I could get assistance. I was out of the store in fast time and she was helping to set up 3 new wireless accounts! I would definitely recommend anybody to go here to get Verizon help. And I really like the fact that it’s a local business.

i get the best customer service here! i would never ever go to any other verizon store. every time i have a problem or need anything i always go see karla and within minutes she helps me out and always finds the best solution for me. Thank you karla for always giving me the best customer service!!!

These guys are absolutely great. Whenever I need a new phone or accessory, I check with them first. They give good, honest feedback and recommendations that back up what I’ve read online, but they also ask me questions and suggest things I may not have thought of.