Xpress Moving Vanlines

It’s taken me over a year to write this review, because I was so angry for so long.
First of all, believe the bad reviews. This is not a reputable company, especially for a long-​distance move. They do not respect their customers, and their employees do not follow «company» policy. They lowball their estimates to get your business initially, but then add on a number of ridiculous charges until you are paying twice as much.
Our experience: we moved cross-​country from Brooklyn to Chicago in November 2014. My husband and mother-​in-​law were going to drive a few things the whole way, while my daughter, father-​in-​law, and I flew out to Chicago. We were going to close on our new home in 6 weeks, so our costs included the cross-​country move and storage.
The movers were supposed to come at noon on a Saturday. I’d warned my husband to book as early as possible, since I know movers tend to book as many moves as they can, and I was right — the movers didn’t show up until after 4PM, and they had already been awake for 12 hours, having traveled long-​distance to get to Brooklyn and then moving someone else before us.
Second, they were supposed to have three people, and they only had two. One of them barely did anything, leaving the other to carry things to the truck. It took them nearly TWELVE HOURS to move our belongings into the truck (2 bedroom 800 sq ft apartment). They were not careful… they wrapped almost nothing. The original plan was for my husband and his mom to get on the road as soon as the apartment was packed up. This meant they started out from Brooklyn at around 4AM. At this point, the movers hadn’t slept in 24 hours… not to mention my husband and MIL!
Fast forward to move-​in day. Of course they show up late, but not as late. Looking outside into the truck, I am horrified: our stuff is shoved into a truck that is packed from floor to ceiling in what looks like absolute crap! Again they don’t have enough movers and it takes forever to get everything inside. In the process, items were broken or scratched, walls were scuffed and dented, brand-​new floors were scratched, etc. They had no regard for the new house or our things. There wasn’t a single piece of rectangular furniture that had all its corners intact. I spent the rest of the day trying to wash scuffs and scrapes off the walls and floors. Later on, we realized that a number of items were missing. The company claimed that nothing was left on the truck.
This company doesn’t respect its customers or its workers (recall the 24-​hour workday mentioned above). This company doesn’t respect your belongings. I have to imagine all the 5-​star reviews are fake… or were written by people who have never used other movers!

So many hidden charges after bait you with low estimation. You have to pay their toll for coming to your house, pay extra moving fee for them to climb stairs (my apt is on the second floor), they charge 20% tips up front, and etc.
Their rating on yellowpages must be all fake.

DO NOT WASTE YOUR TIME WITH THIS UNPROFESSIONAL JOKE OF A COMPANY!
I went against all the negative reviews and gave this moving service a chance. I called several companies to get an estimate for a move from NY to California with a stop in NJ. I spoke with FRED from the sales department and gave him a meticulously detailed list of what we were moving. I said I would call back once I confirmed this was the company we wanted to use. After that I got numerous calls every DAY from him asking if I was going to book. I should of saw this as a sign of desperation but in all honesty he seemed nice and I decided to give him the business. HUGE MISTAKE!
And before I continue, I AM NOT one to knock anyone’s business, but when you are paying for a service and in return get high levels of rudeness and unprofessional individuals then something MUST BE DONE.
So I finally book with FRED and GAVE HIM A $ 50 DEPOSIT for a $ 1469 job that included to pick up a bedroom set in NJ (queen headboard, mattress, night sand, two dressers and one mirror) then stop in Queens to pick up (queen bed, book shelf, TV, TV stand, small kitchen table and 6 boxes of clothes), and then proceed to take it to California. FRED said that half would be paid at pick up and second half upon delivery in California. Because the person who would be in the Queens location would not be home until after 5pm, we confirmed that NJ would be the first stop. FRED tells me that it’s all set up and the price would be $ 1469. He sends me an email and we are all set. The next day comes and I get a call from the mover who is coming to get the stuff asking if he could stop in QUEENS first. I politely explain the situation and he proceeds to say that he will just head to NJ. I get he wanted to check but if this was confirmed already then stick to the original plan! Anyways, that’s not the worst part of this whole thing. The guy gets to NJ where I am, and I introduce myself and he asks me who is paying me. He shows me an estimate which he says was not the final price, and I say I will pay for half now and half upon delivery in California because that was the agreement spoken with my sales rep, FRED! And this is what I did not like. I am
Doing business with this person and when speaking to someone I would NEVER USE MY HANDS, but this guy goes and touches my arm. And every time he speaks he continues to touch my arm, my shoulder, my hand! In my head I am like okay maybe he didn’t realize what he just did so I let it slide. I ask him to call the company so I can speak to someone about the job. I ask him to get Fred on the phone so he could tell him in depth what we agreed. You know what he does? He calls the company and speaks with FRANK who according to him is the dispatcher, his boss. And he tells him that I want to speak with Fred and he says «oh, Fred left on vacation today? Oh okay». He tells me Fred isn’t available which is an obvious lie because when we called for Fred later he was at the office. So what type of people am I dealing with? Anyways, I get on the phone with this person, FRANK, and he says that the price that Fred gave me was only an estimate not a flat rate so I tell him that was not the agreement and if he could ask Fred to clear this up we could solve this or to check my order. He says that the job was gonna be more money. Now we get off the phone and the guy goes ahead and touches my arm again which honestly id have enough of and it made me completely uncomfortable and NO PROFESSIONAL service should have their employees touch clients, and he goes on to say that the job would be more money and unless I was gonna go with him to QUEENS I had to pay more. And then he starts saying that interstate moves work a different way and I respond that in the past I have moved from NJ To NY and he says that was not interstate moving, which he obviously needs to get his facts straight because they are two completely different states!
Anyways I tell him, before we continue to have this conversation please stop touching me and then we can proceed and he looked at me and said. «ARE YOU SERIOUS??» And I said, obviously! And he looked at me and left! I call the company to speak to the owner or boss to report the incident and so they can see what type of individuals are representing them and I speak with FRANK and when I start explaining this to him he hangs up the phone on me!!!
I call back again to make sure my card is refunded and speak to an older man who starts shouting that because I was touched didn’t mean anything and I tell him to get me the owner of the company on the phone and he puts me on with FRANK again. Frank starts mocking the fact that me being touched was not a big deal! I ask Him for the owners name and he only gives me a first name which is TAMAS and says he is on vacation until the 17^th-​will post how that goes.
They should not be trusted with your personal belongings. Train your employees the right way!!!

Never again will I ignore negative reviews. When I was looking for a moving company, I saw that Xpress Moving and Van Lines was less expensive than a lot of other companies, so I figured it was too good to be true. But once I read the reviews, I decided that there were enough positive reviews that I could ignore the negative ones. I’m regretting that ever since.
I booked my July 31^st move about a month in advance. I worked with Josh throughout, and he was very pleasant, informative, and I believed he was honest. My building had strict Certificate of Insurance requirements and he worked with my building owner to get everything settled.
Going into the move, I was fully confident. I had everything packed and consolidated so it would be as easy as possible. My move was set for arrival at 1−3pm. Around 11:00am they called me to say they were on their way to me, which was fantastic! Then they called about a half hour later saying they had a flat tire, but they’d be there after and they weren’t working on another job prior. A couple hours later, I called and they said they’d be there at 6:00pm because they person before them had quadruple the amount of things they said they had, but they couldn’t refuse the job since they’d signed a contract.
By 6:30pm, I hadn’t heard from them and when I called, they said they’re coming and they’ll do the job no matter how long it takes.
At 7:00pm, they called me to say they weren’t coming, and when I freaked out, they said that I had canceled the job earlier in the day. Considering my lease was up that day and someone else was moving into my apartment, I OBVIOUSLY had not canceled this move. I fought it, and they finally showed up at 7:30pm. They then informed me that it was going to cost double what they’d quoted because it was so late at night now (clearly not my fault). They said they’d hit traffic since it was now later, so I’d have to pay for that too. And that I had more boxes than I’d said I’d had. Part of why I’d hired them in the first place was because when Josh and I first spoke, and he asked me how many boxes, he said «just an estimate, we’re not going to hold you to an exact box number.» I remember that ridiculously well because it impressed me about them. Now they were trying to jack up my price because of it.
They also told me that I told them I live on the first floor, not the third floor. Which is absolutely ridiculous because they completed the Certificate of Insurance for me, on which they wrote that I live on the third floor.
Every time I called them to ask about these things, they were horribly rude to me on the phone and they pushed all the blame onto me, taking absolutely no responsibility and being downright mean at times. When I was talking to the dispatcher about why they were jacking up the cost (oh, and conveniently telling me I couldn’t use credit card since it was so late and it had to be all cash), he just said, «you’re on the clock and you’re wasting your time, so stop questioning us.»
So, I went outside to tell them to go ahead and complete the move, and the head mover of the three there was SCREAMING into his phone and saying he’s not going to do the job, he hasn’t slept in 48 hours, and that they could fire him. He then stormed past us (I’m sobbing at this point), and screams «I WON’T DO THIS, I’M FIRED NOW AND I WON’T DO IT.» Cursing a ton. He goes up to my apartment to grab his clipboard and comes back down without saying anything more to me… I also don’t think he was actually fired.
He got in the truck, and I ran up to the other two guys there and said «even if he’s fired, you can stay and do the job.» and they looked at me with blank stares and simply said, «No speak English» got in the truck and the three drove away. I called the company, and it was after hours and I couldn’t get through to anyone. No one from the company EVER called me. I left a voicemail for Josh, and also emailed and threatened small claims court. The next morning, he wrote back that they’ll refund my deposit, but that they owe me nothing, our contract didn’t matter and didn’t require them to complete the job (interesting since for the job before mine, they told me they HAD to complete it because of the contract) and that I’m wasting my money if I take them to court. Over a week later, they didn’t refund my deposit so I did a charge back and my bank handled it.
It ended up costing me so much money and stress to fix the situation. At 8:30pm on July 31^st, I had to find a way to get my belongings out by the next morning. No trucks were available (of course!) but I thankfully hired a commercial truck to help me. My family dropped everything to come into the city & move.
This company should not be hired by ANYONE. They are unprofessional, rude, and scammers. It took me a couple months to write this review because I was so furious I couldn’t think about it until now. I hope others will learn from my mistake. Believe the negatives reviews on these horrible people.

Update: They showed up, but could not fit my couch in the loft. Even though the one that was taken out was much bigger. Guys were nice.
Xpress Moving Vanlines are completely unprofessional minus the actual movers. I just relocated to Chicago two weeks ago Sep 1, 2015. The movers had come a week before I was to move and loaded all my belongings. They did a great job but, said after they loaded all of my possessions, that they misquoted me and doubled my moving charge with all these other hidden fees. i.e. Gas, Tolls. I did not have a chance to say no because they strong armed me into paying since they had already loaded all my stuff. It get’s better
When I first called them they guaranteed me, my belongings would arrive on Sept 1^st (my move in date). I arrive in Chicago on Aug 31^st expecting them to be there in the morning Sept 1^st. They never showed up or called. The next day I called them, and they said «oh it will be arriving next week». Ok one week late these type of problems happen.
One week later, I hear nothing from them, so I called them a second time. They gave me some excuse and that the truck would arrive in two days. Two days later nothing; no truck arrived nor was there a phone call. I call back, and now they say 4 – 5 days for some reason. It has been two weeks. Going on the third week and the truck still has not arrived!
I called today, and they said they know nothing that the movers were out and that they would call me back. Nobody called back. As of now I have no clue where my things are or when they will show up. I am living an empty loft with nothing.
This company is the worst moving company I have ever used, and I am kicking myself for using them now. BEWARE do not use Xpress Moving Vanlines for long distance moves. For all I know they are selling my stuff out of their truck in Brooklyn.

I see almost exclusively 1 or 5 star reviews on here, which leads me to believe that doing business with these guys is the moving world’s equivalent of swimming in the Amazon River. You may get through it and say «Holy shit, that was incredible! I don’t know why all those people warned against it» or (and I believe this to be the more likely scenario) you may get a candiru lodged in your pee-​hole and/​or find yourself brutally dismembered by a Black Caiman (figuratively or literally depending on your degree of temerity) and find yourself bellowing de profudis (and one-​armedly) «Why God?! Why did I not listen to reason?!»
Now this may sound overdramatic and that’s because … it is. Indeed, I can see how some have come out with positive experiences. They were, at first, very courteous and attentive and the movers showed up on time (not New York time, but real time) and worked hard. Believe me, though, friends, when I tell you I am not one of Unilocal’s frivolous naysayers. Indeed I’m not one for critiques in general and most especially poo-​poo the bad ones, but things with Xpress can go downhill pretty quickly. My experience (finally) was this:
When leaving New York many things were uncertain. I knew I was going on an open-​ended tour (with no intention of returning to the Big Apple) and that the bulk of my things were not. They would either be left to fend for themselves against mice and mites in a storage unit or, more ideally, find quarter with my parents. Fortune favored me and on a circumbendibus to my home town I called Xpress to provide an address for the drop off. I was met with a dose of venom by a gentleman who seemed to think I was accusing him of one thing or another. No amount of diplomacy on my part managed to smooth his ruffled feathers as he continued to believe (yet deny) that they had done some grievous wrong. Several minutes in to his berating me memories of Monty Python’s «insult room/​argument room» sketch found its way into my bearing and I decided to ask to speak to a manager, lest I should owe him money for such a hearty rebuking. This proved no more fruitful and I resolved to call again another day. This defensiveness struck me as rather peculiar at the time, though it no longer does.
Fast forward now to the the actual delivery. Things went about 80% correctly, which may have been of greater consolation had the 20% not entailed trading my juicer, my miyabi chef’s knife, my coffeemaker and approximately $ 500 worth of other awesomeness (plus a smattering of sentimental items) for someone else’s box of tangled cords and broken lightbulbs. When we brought this to their attention they said they’d have someone pick up the box wrongfully delivered (they didn’t) and start searching for my box (I doubt it). Now at this point in the story my mother started working on this (really cool I know) as I was touring the country and she was in possession of the boxes and inventory. She offered to forward the box on her own dime, just so the wrong could at least be righted for someone, but that message was thoroughly ignored along with many thereafter.
We were, however, offered a nugget of hope. They have, or so they said, insurance additional to the measly liability insurance offered if you don’t buy the better package and that would surely cover my loss. After 14 months of unreturned phone calls and ignored emails I received a peace treaty of $ 50 to replace all of my most valuable possessions. Better than a thorough eye doinking or having a bird poop in your mouth, but still rather insulting.
The money does bother me, but I honestly can’t claim much for foul play where that is concerned. I should’ve bought the expensive insurance; I was cheap and I got burned. What really chaps my ass is their lack of care: not helping us send the box to the rightful owner when all it would cost them is a minute to give us an address, not putting any effort in to finding my lost box, the false glimmers of hope preceding months of ghosting us, the fourteen months of work for a paltry liability claim, and, more than anything, the memory of my erstwhile conversation with the defensive lad and his defensive manager which suggests that their modus operandi has bamboozled many before me and may continue to cozen hundreds more hereafter. Ergo, this review is really meant more as a plea:
Please, PLEASE do not support this company. They are, at best, incompetents and, at worst, bullies and shysters.

I can not believe that this company is still in business!!!
In my urgent rush to move into my new place I found these guys during a Google search and booked them. They originally quoted me a very good price but about 30 minutes before they were scheduled to show up Mike (manager) called and said they were booked and had to reschedule. I explained to Mike that I had scheduled elevators and other things needed to move out of my current place he said for and extra charge of $ 250 they could keep the appointment; With no other options I agreed.
The crew showed up an hour late and had me moved out pretty quickly. However upon dropping off all my furniture at my new place I notice a few things
1. My new 55 inch TV was smashed
2. My grandmother’s dresser that she. Left me when she passed looked like it had been in a knife fight.
3. Dishes were broken
4. iPod went missing
I was in shock while unpacking and called the company to see what happened. The company told me that these items were broken when they picked them up. End result they told me tough luck.
PLEASE DO NOT MAKE THE SAME MISTAKE I MADE!!!

Do NOT even consider doing business with this company. If the comments about their rudeness and incompetence aren’t enough to stop you maybe this review will be. It is now 6pm in a Friday night. They were supposed to be here at 4pm. I spoke with them 3x today confirming details etc. I have just been informed that I’m «not in the system» and they aren’t coming. It’s the craziest thing I’ve ever experienced. I am also fairly sure Mike threatened me when I previously suggested that I planned to write a bad review.
Whatever the reasons, find someone else to work with. The laws for some reason protect movers from any kind of liability outside of damaged possessions and companies like this know it and use it to treat people like garbage and not honor their business arrangements.

I highly recommend not going with this company. Read up on moving scams before using any mover.
We chose them to move from Brooklyn to Atlanta because they had the lowest estimate. It turned out that they had the lowest estimate because they weren’t going to honor it — and charged us double.
The worst part was how nerve racking they made the experience. They promised delivery in about a week, verbally. When it didn’t show up in a week, I called, and they said it would be another day or two. Every time I call they give me the run around and then eventually say it will be a day or two. Repeat this process for another two weeks, not knowing where all of my belongings were or whether I would see them again.
When everything arrived, it was in fairly good condition. My golf clubs were missing and some small parts of a bookshelf which made the shelf useless. At that point, I was just glad to have most of my stuff.

I will spare you all the details but worst movers ever. I would give them a minus star if I could. This guy Anthony gave me a low ball estimate. My estimate for a small move to Florida from NYC was $ 1,700, the actual came in at more than $ 2,900 or more than $ 1200 or 72% higher. They don’t tell you ahead of time about many of the charges you will be getting as well as the fact that the cubic feet and pounds of furniture in the estimate were no where near the actual amounts according to the movers on site. When I called Anthony to complain about this and that he has to do something or I would write a terrible Unilocal review, he said he would talk to his boss and discount person about the situation. After two weeks of going back-​and-​forth trying to reach Anthony and never getting a return call from him, when I finally got him on the phone he told me his boss can do nothing for me hence this honest terrible Unilocal review. The bottom line is at all cost avoid the crooks from Xpress moving van lines regardless of how bad the Unilocal reviews are for the other companies, and they are all bad.
Bob B.

They suck… I wish I could give negative reviews. They damage your property if they feel like you don’t give a good enough tip after they pull that scam about they were busy with another job bull, which is why they are late to yours before you’re charged hundreds of dollars over your original fee. The guy who was putting our furniture back together after we finally arrived to our destination hid one of the wooden boards in our closet because he didn’t know/​care where it belonged. They also lost the glass door of our entertainment system and cracked/​made a hole in the ceiling over our basement steps with my elliptical machine. On top of that, some of my dresser drawers aren’t closing all the way anymore without me nudging them in. No one ever calls back when this fake business is contacted when there is a problem… I’m contacting the Better Business Bureau.

Listen to me very clearly, ABSOLUTELY the worst. I will post more details later but I wanted to get this on here. A video is pending as well of their abusive psychotic «foreman». Run — don’t walk — run. I’ve used Oz and Flat Rate many times with no complaints. I was verbally abused — my furniture was damaged, items missing and the foreman left in the middle of the job after one of his tirades was videotaped and he ripped my phone out of my hand. they hiked up bill on top of it all (old schlock flim flam routine). Absolutely NO WAY.

BEWARE LONG DISTANCE MOVES!!! Much different that an in town for sure…
Going from Manhattan to NC… The sales guy was nice, the loaders were awesome, and even the guys who unloaded were awesome… when they showed up.
When they say they legally have 21 days to deliver your things they are telling you this because no matter how long they say it will take, you should bank on the full time period. We were first told 3 days, then no one called and no one showed up. When I was finally able to get a hold of the logistics guy he told me 3 more days, my stuff is definitely on the next truck, BS. 3 days went by and nothing again. Then the logistics guy was out sick and the backup guy was training so he had no clue where are stuff was, almost lost it there. This went on for several days with no call backs.
After several more of these, «the logistics guy is out in the field» calls and days gone by with no returned phone calls we got out stuff 2.5 weeks later. As other posts say the delivery guys immediately said «I don’t know I think this walk from the truck to your door is long and we need to charge you another $ 75.» I said NO, if you want more money show me that all my stuff is on the truck and I’ll give you a good tip. He said OK… so I gave him a good tip, mainly because I was so relieved to have my belongings.
So in short the loaders are great, nothing was broken but for a long distance move, just pay the big companies more to have a same day delivery, will be worth every penny for your sanity.

I have nothing but + things to say. Their quote was accurate, no hidden fees, handled my belongings with care, were pleasant, on time and hustled! I had an hourly rate with a local move from apartments within NYC and it went as smooth as could be. Believe it or not, the actual move was the least stressful part of my whole moving process and in my mind why I wanted to pay to have movers.

Worst moving experience ever. I literally had to send them away within 5 minutes of they walked in my house. They low ball you on the phone and try to increase the rate when they walk in.

Worst company ever! Do not use them. Worst service and steal your money!!! I used them and worst mistake of my life.

I was very disappointed by Xpress Moving Vanlines. Below are my complaints:
Overall dishonesty/​lacked full disclosure
1. They told me I was responsible for the toll to get to me in Jersey, which I accepted, but they lied about the cost and told me it was twenty dollars… it was 34
2. When I booked the movers, they told me if I had bubble wrap available, the movers would wrap the pieces of glass for my coffee table and desk and take them. They refused and insisted I pay $ 65 for a cardboard box (and a used box at that!) Other movers I used did not pull this nonsense. When I later explained to our contact Jim that it was unethical to charge this for a box, he said that it included the cost of the labor to pack the box. Of course he had nothing to counter with when I explained that was a load of BS since we were already paying an hourly labor rate.
3. I do not recall anyone telling me up front I needed cash. A 5% charge on a credit card? Outrageous
4. They insisted I pay for the time it took to get back to Brooklyn, which was not what the initial agreement said.
Overall use of time-​In general: I felt they didn’t use the time well. They moved much slower than other movers I used in the past and didn’t work together as well.
1. They wasted so much time wrapping our sofas in dirty blankets instead if wrapping our glass that would not have broken if they had concentrated on doing their job instead of trying to up sell us on cardboard boxes.
2. Another example of poor time management was that one of the movers started to wrap our $ 100 IKEA dining table and I said its fine not necessary, instead of just leaving it as it was and putting it on the truck he wasted more time unwrapping the table!
Rude remarks
I made a comment about there being a lot more stuff than I remembered, and the mover in charge replied «that’s what happens when you’re rich».
He also made a few comments trying to pressure us into leaving high tips.
After making such a big deal about wanting to «protect our things» with cardboard boxes, you’d think they at least would have been careful with the things they did agree to take, but nope, not so much. They broke a wall decoration made of thick wood (so not easy to break) and left a HUGE scratch on the wall in our front hallway.
Lesson learned-​go with a credible moving company that does fixed rate moves

I wish I could say this will be written well– but close to two months later, I’m STILL totally friggin pissed.
I would give them a negative star if I could. A company’s true merit is shown when there is an issue not when everything is cheers and giggles. I moved from Brooklyn to Austin. The initial experience was amazing. They quote was great. Fred always responded to my emails quickly. The initial moves were amazing in their thorough nature. I had even referred them to new people.
I stored my possessions for 30 days in their storage facility while I was figuring out my move to Texas. I made sure they were very aware that my schedule was a bit amiss due to my grandmother being in the hospital. I was still flexible despite their estimated arrival being delayed by days with no follow up. I get a call at 8am on Sunday stating they are 30 minutes from my home and to meet them.. things were getting mucky.
I made it clear that I was on the way to the hospital to be with my grandmother but none the less I turned around and headed to me place.
I was asked to pay before they loaded my things out. I guess that’s normal so no biggie. Although it seemed weird to pay before I even knew if my belongings were safe and in the truck but.
I offered to tip after load out. They did not seem pleased. The load out was quick. The driver folder over the blue form (which list everything off the truck) and had me sign. There were 73 items listed and I counted about as many (I hadn’t noticed that they placed two of the items on one line. I did not have time to inspect since as previously mentioned, I needed to get to the hospital. a thing they knew. He folded the paper in half so i couldn’t read anything else and asked me to sign… um.
I tipped (because I’m obviously brain dead) and then noticed that one of my tables was VERY broken. They knew it when they unwrapped the table and said nothing. I sent an email to Fred who responded immediately. The «insurance» guy would get in touch with me within one week. That didn’t happen.
Several follow ups later «Roger» from claims called me back. (My move was Feb 18^th… I was finally contacted MARCH 31^st!) gross.
In unpacking, I noticed my antique guitar was NO WHERE to be found. I followed up. Mike promised it was loaded to the truck and they would track their steps and follow up that night. No follow up. I called three days later (I know schedules can get complicated) .
Several follow ups later «Roger» from claims called me back about my table. (My move was Feb 18^th… I was finally contacted MARCH 31^st!) gross. I let him know no one had followed up about the guitar. He promised he wold contact someone the next day… crickets… I called again and Mike was told he definitely called everyone and no one had my guitar… shock. Per Mike. The movers never saw it and none of the other drop offs had it… then that it was my fault for not checking. Thanks Mike.
I emailed Fred again to ask what I should do about the guitar. again, he refers me back to invisible Roger. R
. Soo. in short… no follow up. no word from roger.. about to turn this over to BBB. Very disappointed. but in the end I guess you get what you pay for.
So in the end– if you use them, pay attention. Meticulously count your packages– double check the list twice and document document document like crazy. Don’t trust the awesome experience that the Brooklyn movers can give you because they are not the same guys who will move your belongings across country. Those guys could really give two poops. and if anything goes wrong– Xpress movers really wont give two poops either.

I am also surprised at the bad reviews Xpress has received. I ended up using these guys for a move from Westchester, NY to Allen, TX and I was really satisfied.
It’s very tricky to find a reliable, honest mover, especially for an out of state move. Look online and you read about all sorts of nightmares people have had with moving companies — from not showing up to surprise charges that are double what you were quoted after all your belongings are on their truck. You can never be too careful. I initially chose a different company and had a bad experience with them — it scared me enough to find someone else… luckily, I had enough time to do that and called these guys.
Fred, Ronnie and Josh were great to deal with. No hassle, no fuss, no worries. I was skeptical from my last experience, and Fred did a great job reassuring me I’d made a good choice. He was easy to reach and always there to answer questions. They have also done many moves from NY to the DFW area.
I packed my own stuff, so I can’t comment on that service. They showed up on time on the big day and their movers were very careful, efficient, hard working and friendly. They got the job done quickly; and even with my 4^th floor walk up, made it look easy.
I had read these guys are pet-​friendly, and they certainly were very mindful and considerate of mine while they were in and out. In any case, a piece of advice if you have pets: Please crate your cats /​leash dogs while the movers are working. The last thing you need on moving day is a pet escaping.
They were very up front about how they charge (by cubic foot) and showed us the amount of room they had inside the truck. I ended up going slightly over the alotted room and ended up deciding last minute to leave behind /​give away a few items, learning that it would cost more to move them than buy new. At least I was told beforehand and wasn’t hit with any surprises. They also did a good job with loading and fitting my items in that space. Moving stuff halfway across the country isn’t cheap, but their price was still right in line with others I was quoted. One thing I’d suggest is always getting an in-​home estimate. They were willing to do one, but due to time constraints, we agreed on just going off a previous quote I received elsewhere.
I was given an 8 – 14 day time frame from leaving my old apartment in NY for everything to reach my destination in TX. This is pretty reasonable and about the standard for a long-​distance move. A few days before they arrived, I received calls from the driver updating me and giving me a time when they would arrive. No guessing, wondering or worrying.
Again, they showed up exactly when promised. Different guys, but with the same courtesy, efficiency and care that was taken as when they loaded up my stuff before coming here. Nothing broken, damaged, or lost. Thanks to them, a big part of the stressful experience of moving was nothing to stress about at all.

I was surprised to read about the individuals who did not have good experience with Xpress. In May, I had put in a quote and Josh from Xpress called me back within minutes. Their prices were competitive and I loved his customer service that even after received quite a few other quotes, I decided to go with Xpress! Mike & his team arrived a little earlier before agreed time and quickly got to work. The three gentlemen were fast, focused helpful and took good care in packing the big items and moving my things. There was a change of end location and the staff were accomodating. They made it seemless!
I liked them so much I am using them now for the second time at the end of July. I will update as soon as the move takes place!