Dog & Butterfly

Friendly staff, excellent service, clean cut grooming. I love taking my dogs here to this shop! The ladies at the front are extremely friendly and helpful. I have never had an issue with scheduling. In fact, when they were booked up they put me on a waiting list and called as soon as they had an opening for grooming and I was able to get both my dogs in much sooner. I have Australian shepherd /​lab mixes and they always look fabulous when I come to pick them up!

Warning! Our dog got lice from this shop!
We brought our 14 ½ year old dog to Dog and Butterfly to be groomed. This was our second time coming to this shop. The first time was fine — no issues. This last time however, we noticed our dog itching soon after he got home. We gave him a bath thinking he had some residual soap left on his skin that was bothering him. The itching got progressively worse so we took him to the Vet for evaluation. The doctor pulled samples from his fur and diagnosed him with lice. Our Vet advised us to call Dog and Butterfly immediately to alert them of this problem.
We called Dog and Butterfly to alert them of a potential lice problem and to request a refund from our visit. We spoke to a manager who said she would speak to the owner and get back with us. A couple days went by and no return phone call. We called back again and was told by another manager that we couldn’t «prove» anything so therefore they would assume no responsibility. We asked to have the owner call us and was told, «no, the owner’s aware of this and she’s not going to call you.»
We were stunned and speechless at their lack of customer service, the unprofessional manner in which we were treated, and their lack of concern for possibly exposing other dogs. All we wanted was to alert them and to request a refund because we didn’t feel good about paying $ 55 to have our dog infected with lice at their shop. Dog and Butterfly lacked the decency and integrity to even return our phone call let alone give us a refund. We were told that if we weren’t happy, we could take them to «small claims court.» We don’t know which was more insulting, the lice, or their total lack of regard for our experience at their shop.
Our dog is old, deaf, and partly blind. He sleeps most of the day at home and is not around other animals. The only outing he had was to Dog and Butterfly for his grooming. This is the only place he COULD have gotten lice.
We’ve had to cut his fur off almost down to his skin. We’ve given him numerous baths and he’s on a steroid to help with the itching and swelling. It’s been almost a week since he’s been treated and we’re still pulling lice out of his fur daily.

Mostly I have had problems with scheduling. Twice I’ve made appointments for my dogs only to go in and find out that they had us down for a different time, and twice I was sent away because I was «late». Another time, I was told to pick my dogs up at 2:00 and they weren’t ready even at 2:30. I had to pick kids up at school and they wanted me to come back at 6:00 when I was next available. I had to argue with them to let me just take my dogs with me so I wouldn’t have to leave them there for 8 hours straight. The grooming they did was okay, but somewhat inconsistent. My BC came out looking a bit comical a few times with some long and some short lengths. I’m looking for another groomer.

They were so inconsistent and would leave long tufts of uneven hair on my pomeranian. Recently we felt as if the groomer blatently chopped up our dogs hair! We had always asked them to trim the back legs and rear. When I picked him up they hadn’t trimmed it. I guess the groomer was upset about the request so when he came back they had cut not only the rear but a portion of his back which was about 2 inches shorter than the rest of his body!!! She said, «well, I’ll make a note of it for next time» as if she didn’t know how to cut hair and a 2 inch different on a portion of my dog’s back was something she’d have to «make a note of»!! Horrible. Never taking any of my dogs there again. I think the owner needs new groomers.

Friendly staff who provided my friendly four legged friend with a wash, ear cleaning, nail trimming and teeth cleaning. My dog pranced out of there feeling like a super star with her soft shiny coat.