Waterway Carwash

For $ 20 (what they call full service + 1 extra), they did the same as what I can do with $ 2 (with coin operating vacuum cleaner) + $ 6 (gas-​station quality exterior wash).
They promised me they will vacuum the trunk and clean the dashboard.
I found still pet hairs everywhere on the seats, dashboard and side panels are still dusty (ok, I see they wiped, but not quite complete), trunk not vacuumed. Oh, and they did not vacuum under the seat at all.
They hire young dudes looking like high school students who did this unprofessional job.

We run a commercial car service (eg limo business). You cant beat the annual membership value at $ 300 (because sometimes we’re putting cars thru the wash twice a day). The staff are on the whole, are very professional and accommodating. The wash quality could be better and sometimes if its busy, it takes a long time to get thru, but on the whole — we are very happy with the level of service for the price we pay. Its the only wash I know of which can accommodate the ski box on top of our Navigator.

I had a great experience with this carwash! I’m new to the area and found them on Unilocal and decided to give them a shot. They were clean, quick, and polite. My car hasn’t been this clean in a long time. Good prices too. Highly recommended. I will definitely be back. Thank you!

This waterway just can’t seem to get it right. I come here because it’s right next to my house, but am in search of a new car wash. First time was so slow I had to go grab a rag and dry off my own car before the sun dried all the water up. Second time, the guy had wax on his rag and it stained all my trim on the back bumper. This time I was charged the wrong price. Cherry creek location was always perfect. Not sure what’s up with this one.

Great staff! The whole in/​out process is very well coordinated. Easy in/​out. I had rented a car from TURO (Relay Rides) and wanted to return the car clean after a 4 day ski trip, which accumulated lots of snow!
Loved the whole setup!
I do recommend! Totally!

Probably one of the saddest car washes I’ve ever had. The car came out quite dirty on the sides and grill. The left over dirt was smeared around the rest of my car and looked worse than when I started. I had to go to another car wash to clean it up immediately afterwards.

Seems like a bunch of sparsely supervised 16 year olds who just randomly wipe at vehicles as they roll out of the automatic wash. I got the $ 33 wash and it was done in less than 10 minutes — a little TOO quick for such an expensive job. Unfortunately, I was in a hurry and it was night time, so I didn’t check the job — not that I could have done much quality assurance in the dark.
In the daylight I noticed there were still patches of grime on the outside of the vehicle. It looks like the automatic wash doesn’t do a great job and the teenagers literally take random swipes around the vehicle with the towel. It looked like they barely touched the inside with obvious, easily cleanable coffee drips evident on the center console.
I’ve had better car washes for less than half the price. Attention to detail is lacking and the price is much too high.

Waterway is a chain car wash and each location within Denver metro that I’ve ever been to has consistently done a good job, and this location is no exception.
Two reasons you’ll like Waterway:
1) They don’t up-​charge for SUVs like so many car washes do, which is an infuriating business practice — It does not cost the machines extra to spray down a 4Runner versus a Camry. Waterway recognizes this. Yay!
2) Polite staff at the end who asks you to walk around your vehicle and make sure you’re satisfied.
One reason not to come here if you’re having a bad day: You need to practice saying «No!» in repetition on your way over. The service writers and cashiers aren’t happy until they’ve sold you every last service on the menu, every single monthly/​weekly/​yearly package available, and everything inside that isn’t bolted to the floor. They’re beyond relentless. They’re like telemarketers on crack.
Be that as it may, I have no real complaints about any of the Waterway locations. The prices are fair, the service is fine, the cars come out clean, and with their insistence that you do a walk-​around at the end, it would appear as though Waterway genuinely wants you to be happy with the end result.

Will not be coming back. Prices have gone up, and they don’t clean well. I asked twice to get the trunk vacuumed, had to have them go over the dirt and bugs still on the car, and the interior, which still had smudges and dirt all over. Like another reviewer said, they use rags that seem dirtier than the car, because the car didn’t look better afterward. The worst thing is that they stole loose change from my cup holder. They seem too young and untrained, and don’t know how to drive a stick shift! Surprising that there are no improvements after all the negative reviews on Unilocal

Horrible! Took 40 minutes paid extra for wheels don’t do them and did wipe down car seats at all.

I’ve been having my car washed here for about a year. They always do a great job. This morning, the two young gentleman who washed my car went above and beyond. They did an exceptional job! Thank you guys!

They are extremely unprofessional here.
The «everything» wash package for small car is $ 33. That include outside and inside. They wiped off the dirt inside but once it dried the dirt came back! Not sure what type of cleaner they used but that was terrible.
I came here at 7:20am and the wash opened at 7:30am. The outside wash machine was broken. So I asked for just the inside clean only instead since I was already there. I got up early for this! They do offer a five day clean guarantee but that five day ended on July 5^th! Most people will be out of town, including myself. They wouldn’t extend the guarantee to a couple days later for me. So I couldn’t come back for the outside clean and they wouldn’t give me a discount for not having the outside clean. No coupon or anything.
The manager wouldn’t come talk to me. The cashier was very unprofessional. Do not come here. The cashier told me to come back after work. They wanted me to bend my schedule to accommodate their horrible experience. No way! I’m a busy, working professional.

Instead of cleaning it they smeared mud all over my back seats. Carpet was a mess and had dirt left behind. I was in a hurry and had no time to go back. I was leaving for the airport. Maybe it was s new kid but I have been twice now and the quality of the clean is not worth the money.

I hate to post 2 stars since the guys are nice here and I like the manager… but seriously something needs to be changed, especially since everyone else seems to agree on Unilocal.I bought the $ 30 service because my car was filthy, but as most people have mentioned, they definitely just do a so-​so job. My drink holders still had muck on them, the inside of the doors were dirty… looked like the interior had been wiped down with a semi clean cloth.
Fortunately I gave the guy a $ 5 tip because he then turned and said oh by the way did you know you can come back in within five days and get your car cleaned again for free with the $ 30 service? Why, no, I hadn’t been told this, so that was the perk of the whole experience! Makes me feel better knowing I paid $ 30 for two! I would recommend checking out another spot before coming here if you want a thorough job done. After my free service I won’t be back anytime soon!

I ask for the express car wash for $ 7. They say that since I have a Honda Pilot it will be $ 9. I said no thanks. Should they not have a sign? How much extra does it cost to send a car vs an suv thru a car wash. No thanks for wasting my time. Never again.

UPDATE:
I’ve been coming here several times a month because my car gets dirty from the dog and the kids. They have deliberately shoved things back under the seat, including trash, instead of actually cleaning it.
The girls at the desk have bad information — or don’t care to tell you the facts– if you have a membership, you get a discount on the Tuesdays only– not the other days of the week. I was told that and then got charged the member price on a Wednesday.
THey really push you to give cash tips. When I ask them to re-​vacuum or fix something– they got armour all or something greasy on my side view mirror, they get offended and the manager (a middle-​aged guy with glasses) comes over to investigate and gets pushy too.
This was a GREAT deal when I lived in Denver and could go to the one in Glendale. Out here in Westminster, by my work, it is subpar.

Aweful! Car was still dirty after a $ 35 carwash! And there is a huge scratch along my car door to boot. The kicker is my new 4 month old car (not that dirty) is still dirty and they have the nerve to stand there as I’m getting and say how is it good right! –_​– wish I could attach pictures!

Been here several times, I get there $ 30 service with a 5 day rain check and it’s worth it. I wish there interior dressing was a little shinier and make sure you get the scent from the cashier because if you forget to ask it’s a pain to walk back.

I have been coming here for years. Often times I have had them run my car through the carwash again because they did not do a great job the first time. The final straw for this place was when they recently started charging me an extra large vehicle fee for my station wagon! I complained to the manager and all he said was «sorry it has a rear hatch and that makes it an extra large vehicle.» He didn’t even care he was losing a customer, and was actually quite rude.
I agreed to pay it that time, and went out to watch them clean my car, and what do I see… The kid spraying windex on my paint!!! He said there were spots he wanted to clean off. Ammonia in window cleaner is very bad for the wax on your car finish. I insisted they run my car through again, then I had to wax my car when I got home.
I won’t ever trust them with my car again, and neither should you.

As with all car washes, keep an eye on the final product and it should work out well. I like the $ 20 wash when I’m in a hurry; cleans exterior including wheels. $ 30 gets the inside too.