True Value

I mean it’s local and has nice people. The prices are too high. Low inventory. Kind of fun to go into though.

Friendly, close, and convenient make for a three star for this hardware store. Prices aren’t exactly competitive, but an easy in-​and-​out can trump a big box mega store. I was quickly led to what I needed. There isn’t a lot of inventory. Yet, if you’re after a basic item in a flash you may find it here.

The one star is slightly unfair, as, until today, it would’ve been 5. I’m actually kind of sorry I’ve never reviewed them before, as they team there knows there stuff.
We bought our home a few miles from this hardware store in 1995, and our neighbors told us this is the place to go. We have been shopping there ever since then. The staff knows the merchandise, greets you as a friend, suggests things you may need in your project that you may not have thought of… just a really good crew. But today, the same neighbors who have lived here for 40+ years, and who told us about STV in 1995 were made to feel like they were trying to steal from the store when trying to return a fluorescent tube that was burnt out right out of the box. I can understand that the store may get some people who try and pull a fast one on them… as Jeff, the manager told my neighbor «We get it all the time», but my neighbors are really good people. … although, when the staff told her she would not be getting a replacement, she did tell them to «shove it up your @ss». They called me all upset after getting back, and I told them to call the store, ask to talk to Jeff, explain everything… how long you’ve been shopping there… etc. Jeff hung up on her. This sucks. Maybe they had a recent rash of returns??? Not a good way to treat your good customers. Sterling lost them, and lost us, over an $ 8 fluorescent bulb.