Overhead Door Company of Brunswick

Outstanding product. Outstanding service and installation. From the sales person to the technicians the installation of our doors were wonderful. We have had no problems and if we do I have confidence the company will stand behind their products. If you need a door, they are the only ones to call! Chris

I contacted Overhead Door Company of Brunswick’s sales and service department on a Tuesday. I typed and sent them an e-​mail explaining exactly what the problems were with my garage door. They said that they would give my e-​mail to the repair staff. I had a single broken spring and a single broken drum and two frayed drum cables. They said they would be out on Thursday at noon, then I got a call late Wednesday that it would be Friday at 2 PM. OK, fine.
My wife called me on Friday at 5:15 PM to say that someone had stopped by, only took 2 to 5 minutes to look at the Torquemaster One spring system that their company had installed. All he told my wife was that both springs were broken, he didn’t have any springs with him and it would cost about $ 325 to repair. He was onsite maybe 5 minutes and didn’t even see all the issues that I had e-​mailed to them.
These people have poor customer service skills, pricing is high and they don’t seem to meet their own timetables.
I found a free Torquemaster One spring installation manual online. Two new springs and two new drums with covers and cables cost me $ 112.00 directly from northshorecommercialdoor.
Somehow Overhead Door Company of Brunswick seems to think that installing $ 112.00 worth of retail priced parts in a matter of 30 minutes to an an hour should cost $ 300.00, plus.

Trustworthy and skilled. We have used them twice over many years and they do stellar work.
In the first case, they solved a problem of a relacement for an odd– sized garage door at a fraction of their competitor’s quotes. The door and its installation were excellent.
Recently, a decade later, the door malfunctioned. In my experience, most repairs cause new ones: a headache.
Fortunately we called Brunswick Overhead who made a relatively minor and inexpensive adjustment. Problem solved; no headache.
They are prompt, helpful and reasonable. Save some wear and tear on yourself and use them.