Firestone Complete Auto Care

Came here for some auto care couple months ago and they did a great job… went second time around and still great but unfortunately too expensive.

EJ at this Firestone has been my go-​to guy for basic auto repair and getting wheels and tires balanced. While most tire shops simply mount and balance tires with no regard for the wheel itself, EJ takes the time to make sure my expensive wheels are not scratched or damaged. Not only that, EJ is always more than willing to let me know of what incentives and rebates are available, so that I can maximize my dollar.
Highly recommended.

Came in just for an oil change turns out my front brakes needed replacing which I knew but needed the confirmation. Ej was more than helpful in explaining the needs of my car and why is happens. He gave me a time frame of 1 hour to replace the pads and brakes and It was done within the hour. My third time there & will continue to service my car here.

I had a poor experience at Firestone with the sales man and the technician at this location. This is not feedback around the quality of their work but rather the upsell and the play off of my ignorance to auto repair. Rather than diagnosing the problem I had and understanding what was wrong with my car the sales man and technician worked together to recommend the replacement of parts that were not faulty and services that were not required. I confronted both the techniciansnin the sales man once I saw the old parts that were not worn down and called him out on it yet they defended their position. There was no investigation to my car and the cursory diagnosis by the technician was never verified thoroughly.
The quality of work here is fine in the timing to finish the job was good. However, I would not take my business here again. I spent close to four times what another technician would have charged me for repair that was unnecessary.

These guy are awesome! They are very Professional, Friendly, Fast, and care about you and your car. I usually dread take my car in to get it worked on. But this place was different. It was nice and clean inside and they made me feel at home. Thanks Kevin for making me feel like family. I plan on telling everyone I know about this place.

Re-​posting this because it got deleted. Went into the shop because my air conditioner /​fan was not pumping out air. I was told that it was the blower motor that was the problem. I made an appointment to get the blower motor checked out and fixed. I was quoted (by EJ) $ 325 for parts and labor to fix the blower motor. I was told that the wheel attached to the blower motor was cracked and needed to be replaced but they could not get the Wheel by itself, they would have to buy the entire motor with wheel. I waited at the shop for close to three hours for them to get the part and fix my car. I got tired of waiting because I was told that this should not take more than an hour, so I asked what was going on. I was then told that the part that came in was the wrong part and that I needed to come back another day. They were supposed to call me right away to let me know what time to come in. I waited for a day and they never called me back so I went ahead and stopped in. When I spoke to EJ again, he said that they had received the wrong part again but he would call and see what he could do. He came back a little while later and told me that he could get the part but this time it would be a special order so it would be $ 400 just for the part, not including labor. I said no thank you and walked out. I then went and found the blower motor and the wheel being sold separate at AutoZone (remember he said the wheel could not be bought by itself) and both parts cost me less than $ 100. I bought the parts at AutoZone and took them to a shop near AutoZone. Stood next to the mechanic as my blower motor was pulled out of the car. As they pulled it out they showed me the huge clump of fluffy rat nest that was in the wheel. They also showed me the wheel which had absolutely no crack in it. After taking out the ball of fluff and blowing out the lines, they put everything back into my car. Guess what… The blower motor works perfect. I didn’t need any new parts. The wheel just needed to be cleaned out. Firestone was going to charge me over $ 400 for absolutely nothing. I brought the ball of fluff into Firestone and showed them the problem. EJ had absolutely no answer for how he missed such an easy fix. He tried to say that he actually had not looked at the motor, instead he had hooked it up to the machine which had told him that the wheel is cracked. I have talked to multiple mechanics and none of them have heard of an electronic test that can tell you if the wheel is cracked. I asked him if that was the case then why did he leave me sitting they’re waiting for 3 hours while he acted like he had been working on my car and why did he tell me that the wheel was definitely cracked rather than saying that their ‘test’ said so. I am glad that I went somewhere else to get the work done and didn’t get swindled out of my paycheck. I wonder what would have happened if I would have let them do the work. I wonder if he would have cleaned it out and been honest or if he would have sold me the $ 400 part that I did not need or if he was even going to give me a new part at all. The manager seemed to be puzzled at why EJ was trying to sell me such an expensive part and why he didn’t even look at my car before saying he needed a $ 400 part. I wonder how much of that $ 400 he was going to stick in his greasy pockets. Learned my lesson. Won’t be back. Too bad I didn’t videotape EJ’s shocked face when I walked in with that ball of fluff and showed him that not everyone is a complete idiot. Would have made a good YouTube video. Added a picture on Unilocal.You should be able to tell which one, it’s the one that looks like a disgusting giant ball of rat Nest fluff.

Date: Nov 12^th 2014. I came to this location based on some reviews that I read and thinking that the problem with my wife’s 2006 Honda Pilot had an issue with her front tires being unbalanced and would need a wheel alignment. So I talked to Frank and mentioned my concerns about the tires and thinking that it might required a wheel alignment. Left the vehicle and received a talk back from Frank stating that the bearings needed to be replaced, recommended the wheel alignment, timing belt and water pump be replaced since it never been replaced. I suggested that they inspect my brakes and I was told that only the rear pads needed to be replaced. My quote was almost 1,600 dollars, I gave them the ok to do the work because it needed to get done. Mistake #1 — Went to pick up the vehicle and was told that after replacing the bearings, it didn’t solve the problem with the thumping noise for the front tires. Thank God they didn’t charged me for their mistake. I do give Frank credit for being honest about that. But, at the end, they couldn’t solve the problem. Mistake #2 — The day after, the rear brakes were making a lot of noise when I would press on the brakes. Had to go back twice to found out that they forgot to replace a part to the brake pads. Remember that water pump that needed to be replaced; well, my the vehicle was leaking coolant so I was thinking that is was a cracked hose. I was wrong…
My mechanic told me that it was the water pump that I just got replaced 22,000 miles ago by Firestone. I was holding back on writing a bad review for this location but NO MORE! I would seriously consider reading reviews before you go and trust them with your car. I rarely write bad reviews but the public needs to know. Firestone should go back to dealing with tires. This is definitely a lesson learned. God Bless.

The manager EJ was amazing! My husband was stranded on a motorcycle and pulled off here. He helped him out and couldn’t make a dime off of him. I’ll bring all my car here from now on.

Waited for 30 minutes just to pick up my car after oil change. They only have one customer service person during my visit. Nonetheless, I had a great deal. $ 23 for oil change with synthetic blend oil.

I have been coming here for years and have yet to be steered in the wrong direction with them. I always have had great service and excellent experiences. Frank and his team are great, I am usually in and out very quickly. Thank you — keep it up.

Made an appointment for 10am from their website for an oil change and tire rotation. Came in and got greeted by David. Super friendly guy, checked my car and got all the paperwork and stuff ready.
My car has over +90k miles on it so they recommended the high millage oil change. David didn’t pressure me or anything, made it totally optional.
Got my car done within an hour and was good to go!
Super chill lounge; free coffee, TV and wifi. Sprintl reception is great here, full bars LTE so I was browsing the Web the entire time and the hour past by so quick!

Cesar and Jose were phenomenal to say the least. I come here all the time because the service is outstanding. If you want to have a great experience and leave a place happy, this is the place to go. On top of it they do amazing work and are VERY quick! I recommend this Firestone to everyone!

These people are the real deal and as honest as they get! I normally take my car to get serviced at a mom and pop shop, but this time I figured I would give Firestone a try. Low and behold, they are wayyyy cheaper than what I’ve been paying! Took my car in for an oil change and brakes, turns out my brakes didn’t even need changing. Cesar was awesome! He let me know what services he recommended for some of the concerns I had but wasn’t pushy a salesman. He even was courteous enough to follow up the next day. I have to say, Firestone has gained a customer and they have definitely restored my faith in mechanics.

I came in here a few months with an appointment at 130 pm to do an oil change and was told it would take an hour. I live close by so I decided to go home and come back when it was ready. After 2 hours I get a call saying the car should be done in another hour. I wait another 2 hours and decide to call them and was told that they are almost done. When I came in I was livid and was given a refund but I had wasted the whole day waiting for my car when it shouldn’t have taken that long. It’s not the first time that either me or my dad have had to wait here longer than expected with an appointment.

I have always dread to have to deal with car maintenance, but it is something that has to get done whether I like it or not. I have had bad experiences in the past so this might contribute to why I dislike it so much. However my experience at Firestone was completely different than what I have experienced in the past. The service was very fast, they started working on my vehicle within minutes of me arriving. Not to mention the attention and great customer service from the personal. The associate that helped me was Cesar. He was very polite and helpful. He kept me updated on the progress of my truck even though he was busy he made sure to give that personal attention not only to me but to other customers that where also waiting. Cesar was also very knowledgeable which reassured me that my truck was in good hands. I will definitely be coming back for all my repair needs in the future.

Needed an oil change and tire rotation. Called ahead to Frank to let him know arrival time. Service was very efficient, car was ready at time promised. Excellent service, staff was friendly and knowledgeable. Definitely will come back.

Call ahead of time and manager Frank was able to get me in for a quick oil change. Service was professional, excellent and very friendly. I would highly recommend this location and Frank will take good care of you.

Needs better customer service. They put one of tires backwards. We will never go back to that shop again. When ask to check for alignment, the technician says that u had it done 2 months ago. That’s not the point, where is the customer service.

This was my first visit to Firestone. I was in need of a tire and upon looking on-​line for a store with my particular size in stock, Firestone turned out to have it. I made an on-​line appointment for the next day. When I arrived, I was expecting to spend a couple of hours in their waiting area…
IN LESS THAN ONE HOUR I WAS ON MY WAY.
This is unheard of. I was treated with respect and I was told that It wouldn’t be long and it was all done in a very reasonable amount of time. I will be back!

Started my day off in the most horrific way, noticed my flat tire then once I replaced it with a spare, my spare tire was also flat. Thankfully I was able to fill my flat and then called this place for help. After a stressful morning, and in a noticeably poor mood, I had already felt terrible for whichever service person that was going to answer my call. To my surprise my negative mood was met with a positive, understanding, and supportive service person.
Cesar demonstrated an exceptional amount of patience as well as product knowledge. He was not only able to fix my problem but turned my attitude around. I felt that even though the store was busy, he took the appropriate amount of time explaining everything I needed, never feeling rushed or scripted. He explained to me why I needed to replace my tires and was able to fit my budget perfectly. Couldn’t have asked for a better experience. Thank you Cesar!