Joshua Medical Group

Long wait and no return calls! I waited over an hour in the lobby to see the doctor regarding my blood test result and the receptionist told me that I can not see him because he is busy. It took over a week to get a call back from a doctor assistant and she could not even tell me why my bilirubin level came out so high. At that time I had a great stomach pain and the doctor refused to refer me for a endoscopy and finally I had to change to a new doctor which it took me almost a month. When I saw my new doctor from other clinic, my sugar level went down to 46 and I almost went to comma. If you have a chronic condition, don’t go this office!!!

I took my son here with serious untreated diabetes after researching doctors with experience with childhood diabetes, and because I got a next-​day appointment specifically requesting the main doctor, who has that experience. Although when I arrived I was not able to see that doctor, the attending doctor, Kwan Tan, was competent, pleasant, and correctly referred my son to an outside specialist. My main issue is that the front office set an appointment two months ahead with a specialist who was booked solid, when the doctor said he should be seen immediately.
Other than that, I was satisfied with the clinic wait time, appointment setting, and medical treatment. Later I found that they are missionary-​connected, and I would never have selected such a group, but I did not get any indication of that during the visit.

You will wait an eternity here. Unprofessional receptionists all they do is gossip. Had an appointment at 3 and they made me wait for 2 HOURS! Whats the point of making an appointment then? INCREDIBLY RIDICULOUS. DON’T COME HERE.

Medical assistant staff lacks customer service skills. They keep you on hold for long periods of time, and seem to never have same day appointments only couple days out. When the school asked for a note from the doctor so my son could return to school they said they had no same day appointments, even when I called at 8:30 am, and that I should just take him to a Urgent Care that would accept my insurance. When I called another one of their locations I was helped quickly and gave a appointment for later that day without them checking my insurance first.

I’ve been able to get appointments at reasonable times. I don’t usually have to wait too long to be called in the back, but once I’m in the back I see 2 or 3 people before seeing the doctor. They have an x-​ray technician there most of the time which is rather convenient but, for some reason the doctor can’t give you the results right away. I had to wait days for the results of an x-​ray. I Also had to call two days in a row just for them to give me the results.

I’ve been a patient at this clinic for over 10 years and after today, I’ve had enough of this place. I never get the care I need and trying to get an appointment is abysmal. I will provide several different occasions when this clinic has left me disappointed and one time in danger of emergency surgery. Let’s begin.
I started getting terrible migraines when I was a teenager and came to this clinic to get some help for it. Instead of prescribing medicine or sending me to a specialist, Doctor Tan told me I «needed to go poopoo» and that would help. What? I still have migraines to this day but google provides more help these days.
In my early 20’s a few years back I tried to get some form of BC from this place. Instead of treating me like I am an adult capable of making rational decisions, the doctor asked me if I had spoken to my parents about BC and told me to finish college first… WHAT?! I was young and stunned that they put religion above health here. There are other places where young women can go to make proper life decisions and not feel judged by their doctor.
Earlier this year my tonsils began swelling and causing me terrible pain. Naturally the doctor thought it was strep and prescribed antibiotics. After three days of no relief, increased pain, being unable to swallow food or liquids, I returned and was accused of not taking my medicine… WHAT?! He decided to just up my dosage and continued to accuse me of not taking my medicine. I ended up in the ER that night at risk for emergency surgery because I couldn’t breathe and my spleen was nearly going to rupture. Luckily the doctors there immediately recognized that I had a virus and I finally got the treatment I needed. No thanks to this place.
About a month ago my ear was completely blocked and causing me severe pain, and I began to lose my hearing. When I tried to get an appointment, I got the usual «sorry, can’t be seen today or tomorrow or the day after» lady on the phone. So I just walked in without an appointment and waited to be seen because my loss of hearing is more important to me than your schedule. I was seen after waiting two hours and had a severe blockage removed. For the past week my ear has been off again, causing me severe pain but with no hearing loss this time. The pain began on Sunday and I called on Monday trying to get an appointment. They made me wait until THURSDAY to be seen. By then, my ear had gotten five times worse in terms of pain and I was just excited and hoping to be told what it is and how to treat it. Doctor Tan barely glanced at my ear and told me it was a cold. Excuse me, I’ve been having recurring, progressive pain in my left ear and you’re telling me to take cold medicine? I told him how bad the pain was and that I have already been taking over the counter pain meds all week and they weren’t helping at all all but he told me that «it’s just going to take time.» Not to mention that he supposedly was going to write me a prescription for ear drops but when I got to my pharmacy they had no notice of it and never did. I left that day in tremendous pain and bought the cold medicine he recommended. Shocker! It didn’t help! By nighttime after work I was suffering, getting naseous and dizzy from the pain in my ear. I went to get help elsewhere at an urgent care that takes my insurance and was finally prescribed antibiotics and surprise, my ear is starting to get better. The doctors there said it was definitely not a cold and they couldn’t even see my eardrum due to a blockage and a spreading infection, yet Doctor Tan claimed my eardrum was fine. The urgent care doctors looked perturbed and diagnosed that I had an ear and sinus infection. After suffering for almost a week because of this clinic, I felt almost 90% better when given the proper care and medication in just a few hours after getting properly treated and medicated by doctors who actually pay attention to their patients.
I’m done with this place. Doctor Tan will no longer be my primary. I recommend finding another clinic, fast, if you value your health.

Omg. Super long wait! Front desk receptionist had a really bad attitude while answering phones! Waited 1 hour with my 1 year old toddler to see the doctor! I could have gone to urgent care for that kind of wait!

If I could, I would like to give 0 stat. The staff is very unfriendly, the doctor Kwan Tan doesn’t care about patients. Here is my experience, first time I walked in for appointment Thursday 19^th. The receptionists were very unfriendly. But I care less about staffs or environment as long as doctors are good. my primary doctor is Kwan Tan, The nurse did some checks on me and told me that my low blood pressure was little low, but doctor Tan would recheck on me. So I sited with him abt 2 minutes, but he didn’t do anything, and he just referred me to a specialist. I was still ok with it. He told me I could expecting to receive referral letter by next week. My condition got worse, I called office but I was told I had to wait 5 – 7 working days to get approve. I thought they summited the request on Thursday the same I went for appointment. But they summited on Tuesday24th, the same day I followed up with him, so he lost me 3 working days. I asked him to help me change to urgent request, but he refused me. What kind of doctor does not care about the patient at all… Heatless people! I am switching doctor.

This doctor office has been in practice for years. They care about their patients.

The staff always keeps us waiting for long periods of time, therefore my children and I get impatient while waiting for the doctors. It bothers us very much.
There is one more complaint. Supposedly, they open at 8:30 am. But I called at 8:30 am once, and no one answered. So I kept at it until about 9:00 am but no one was answering even at that time. I sure wish they’d keep us waiting less and open up earlier, at the posted time.

The one-​star rating is for the staff who man the front desk. I’ve been here several times throughout the years, and I often see someone different working at the front and answering the phones. However, what doesn’t change is their terrible attitude. This has to be a place that hires the rudest/​impatient front staff ever. I’ve heard them on the phone speaking incredibly rudely to people trying to schedule their appointments (one was an Asian girl recently, in the past it was another Asian girl and then a larger white woman). I’ve found them to be unhelpful as well when trying to get information on other providers in my network. They simply referred me to my insurance, when my handbook clearly stated to ask my physician’s office for other physicians in his same network.
Dr. Kwan Tan is very nice, however, as is Kelly Li, the Nurse Practitioner I see in Cerritos sometimes. The nurse/physician’s assistant was very friendly as well. Wish they’d get rid of their front line staff and hire some nicer people.