Petco

Nicole in the grooming salon was super nice, very friendly and helpful. It was my first time here. She made the experience pleasant. And my dog was all nice and pretty clean.

Unilocal challenge 2016 ¹²⁄₁₁₆
*updated review**
*Places to POOP*
I am not even embarrassed to tell you this, but I took a dump right in the middle of PetCo. It is my third time doing it. I know Im suppose to do my business outside, but I was saving it for the store. I know a lot of other dogs do the same thing because I can smell it. Yea, the owners try to clean it, with that spray, but the smell is still there. Other dogs need to know that they do not own the store. I don’t see their name anywhere. So Im going to poop too and mark my spot.
At least I make sure nobody is watching, when I poop. Today we were about to grab a bag of dog food, I paused, squated down and before my mom could tell me no, and pull me outside, it was already coming out. A lady walked by and looked at the poop then looked at me funny, then told my mom that a lot of dogs do the same thing. Hey lady you can’t prove it was me.
I like coming here. There are a few cats for adoption. I have always liked cats. For some reason they don’t like me. I overheard the cats only stay here for two weeks, then get Fostered into a home until they find their furever home.
There is a huge section of stuffed toys. I have about 20 of them. You may think that is a lot of toys for 1 dog, but I could use a few more.
They have a lot of food here. But they don’t sell my favorite brand… FROMM food, so my mom bought me something else. It better taste good.
**updated review**
*Places to POOP*

I have been shopping at this store for years. I have spent thousands of dollars on my dogs, buying them supplies, dog food, treats and dog toys. However over the past few months I have seen a steady decline in customer service. For example tonight I went in there and not only did the cashier barely even acknowledge me, he and his coworker were discussing girls coming in wearing yoga pants. I understand they are young, but this could be discussed somewhere else besides the cashier desk at a place of employment. I may need to find somewhere else to shop.

Groomers are awesome. My dog loves his grooming dates with Raylene. Gets so excited when he knows hes going to see her. Always does a great job keeping him so fresh and so clean.

My pup and I love this petco! We will only shop at this location! I take my dog Bronx here to get groomed. He loves it! Rachel always does such a great job! She has been grooming him since he was a puppy. He always comes home looking great. Thank you petco!

We took the pooch in for his Rabies vaccine, were served quickly by a licensed vet but the paperwork we left with was illegible. The Rabies Tag number is required for licensing so I called the Petco 800 number to have them provide it from their records. The operator asked for the receipt number, phone number, date of the shot, store number, owner’s name, pet’s name and then told me they have no record (so no Rabies tag #)!
Maybe Petco can tell me how to get my dog licensed without the tag number?

Super pumped on these groomers!!! I drive from paramount to take my dog here and I’m never disappointed. I always seem to get the same groomer I don’t know her name but she is radical! Jennifer Van Buren is always a happy pup when I pick her up after a mani pedi.

Ahhh tonight reminded me of why I don’t go to corporate chain pet shops. Got off work late tonight and my normal shop was closed and needed to get crickets for my scorpion and bearded dragon and to check out some collars for my pup.
They had crickets in containers, about 20, 30 and $ 6 bucks for large crickets. Total rip off. ESPECIALLY when there’s only like 5 alive in the actual container. Most of the things in this store are over priced. I think the only thing that is reasonable are their dog collars.
When my friend and I got to the line, the cashier had an issue with an override code and needed the manager to come to the front to put it in. That took a good 10, 15 minutes before that happened, and there was only one register open, so the line started growing. Luckily the cashier, Noël, was really cool and chatted with us, and apologized to the lady who was behind me that made it rudely obvious that she was irritated and in a hurry. He ended up smoothing things over really nicely, and another cashier came over to open up a register to take care of the growing line.
Overall, I’ll only be returning only to exchange a collar I bought my pup. Totally my fault, got one a bit too big! But props to the cashier. He was really cool. Bummer on management taking a while. What can ya do.

Went to this Petco one night while it was pouring rain because I needed to get my cats some food. I walked up to the store and noticed it was closed 30 minutes early. I didn’t come very close before an employee inside screamed at me, «We’re closed!» He also told me to F-​off and leave. I wasn’t trying to bang my way in even with rain pouring down on me. I had not even been inside the store and I was already treated poorly. Definitely buying my cat food online from now on.

2 stars for the convenience of being close by for immediate needs, otherwise I make the effort to travel further for a better customer centric experience. Upon my last visit, the experience was what prompted this review. At checkout, the cashier spent more time and interest with a conversation with someone who may work there but on their day off; about how they’ll sue, that they don’t take care of their animals… maybe I should be concerned, maybe not since I don’t buy animals from pet stores anyway, but nonetheless these conversations are better saved from customer ears, nor should we have to wait in line until you, the employees are done with said conversions. If you ask why «brick and mortar» stores are closing by the hundreds nationwide, come here and see why. I love the convenience of online shopping, yet I love an in store experience even more when validated and backed by those employed to create a friendy atmosphere… and I’ll spend more money as well. Overall, there are far more places in close proximity that deserve our business, rather than this place.

This has got to be the most incompetent Petco around. I found an item I needed on their website, but unfortunately their website does not let you view store availability. I foster kittens for a rescue center and desperately needed this special litter so I woke up early and planned on going before work to pick it up. To be sure, I called Petco and asked if they had this item. The girl didn’t think twice and said she knew they had it. Great, I’ll be there! I get to Petco and lo and behold it is sold out. Of course. So I go up to the cashier, the girl I spoke with on the phone, and asked her if they had it or not. She said they just got a truck shipment so maybe it’s on one of the pallets. Boys and girls: this is why we ALWAYS physically check to see if an item is in store before telling the customer it is. She has a girl with a walkie talkie go check and the girl comes back with something completely different and walks away. No. Then the cashier grabs a guy who I’m guessing is the stocker and has him check the shipment pallets. He asked me to walk with him toward the back to wait. I waited. And waited. And waited some more. The guy was at the front talking to the girl and some other customers with a puppy. :-|
The cashier, who is totally one of those people who will be talking to you then see something shiny out of the corner of her eye and lose all thought process, says oh sorry we don’t have it. No remorse, no apathy. At this point I’m pretty pissed because I called and came here with little time to spare and now with all the waiting I definitely will not be able to go to another store and make it on time to work. I ask for someone to check a different Petco so another girl with a walkie talkie goes in the back to supposedly check. 5 minutes later I’m still standing there when I decide it will be quicker to call myself and peaced out. What kills me is that the cashier who had the attention span of Dory from Finding Nemo didn’t even care. It seems all the cashiers here are a bit… off. When I was in high school all the burn out kids worked here, that should clue me in to their hiring criteria.
By the way, I never shop at Petco even though it’s the closest. I would rather make the trek to Petsmart… better prices, better employees.

I got my corn snake from there and it’s amazing they have Beautiful corn snakes collection

The groomers here are always great! Friendly and love your animal. I take my lil one for mani-​pedi with a buff on a regular basis, last time she even cleaned her ears for free!!!

This PetCo won’t sell you their animals. So we came in for a pet and decided to get a chameleon. We asked the employee, which happen to be the manager, and she said we could not BUY** it because we didn’t have the right habitat for it. She was hesitant to sell it to us. And then we said we would buy the correct habitat for the animal and the MANAGER said she had to ask her «manager». After about an hour of waiting she told us we couldn’t buy it and kicked us out of the store. This manager was very rude and disrespectful. Very bad management. We are hispanic and that might have had something to do with why they wouldn’t sell us the pet. And she told this other hispanic family that a fish they wanted to buy wasn’t right for them. Ashley was a disrespectful and unreasonable manager. DO NOT GO TO THIS PETCO!!!

I have been going to this Petco for many years. I have a lot of pets of my own plus I am a dog trainer and I pick up stuff for clients. I have mostly had positive experiences there but have had issues several times with product not being in stock and one time was treated very rudely by one of the female managers. I was very upset to hear that two great employees are no longer there: Mike and Brittany, they always upheld high customer service values which is hard to come by these days. I noticed the bulletin board by the exit has been removed which is dreadful, lost pets were posted on there as well as rescues available for adoption. The removal of this board is wrong on every level. The ONLY saving grace to this location at the moment is an employee by the name of Nolan AND my 5 star rating is for him and him alone. Nolan has worked there quite awhile and ALWAYS has a smile and HELLO when you walk through the door, HE helps with any questions and concerns, HE is the definition of customer service in my opinion and it is a rare find in this day and age. I am very surprised that the company has not taken an employee like him and trained him into management. They would be very fortunate to get a person of his caliber as a manager and I hope they ensue that option. I choose to continue going here because of location and Nolanl even though prices on average are lower at their major competitor.

I have two cats, a snake, and a large Algae Eater… I know, such a random family of pets!!! This Petco is just a couple minutes from my house. Im going to say right up front: I don’t like Petco. ANY Petco. Its not just this location. This review is an overall review of nearly 20 years of dabbling in Petco locations. I AM a fan of Petco’s competition, and they are where I usually shop. But, as I said, this Petco is just around the corner from me, so on occasion, I make a run for my pets needs. Tonight, I needed food for my Algae Eater. So, I ran in. This place just always seems to be a hot mess. It took me like 5 minutes of wandering up and down the fish department isles to find what I was looking for. I finally found a couple brands to choose from. Nobody asked me if I needed help. Nobody has ever asked me if I needed help at Petco. Ive never, ever been to a Petco that has more than one register open. So, I wait in line. The person at the register always look like they are forced to be there. The place just has no good energy flowing…
My overall experience is just not good. Customer service, bad. I think I will just stock up from now on, at my regular pet store. By doing that, I can avoid anymore emergency visits to Petco.

A good store, I guess.

They have more staff working than the Anaheim store. They all seemed pretty busy this was my first visit. I went to get fish and aquarium décor.
They don’t have much of a selection on décor. They don’t have saltwater fish but plenty of freshwater selection. The cashier seemed a little lost but overall decent experience but will probably stick to the Anaheim store. They have a much larger selection of fish and décor.

Goodness, gave the guy exact change and he counted it at least 6 different times as he was putting it away, wouldn’t give me my receipt until it was all counted… again!

I do not have any complaints, but I do not feel it is that great for all 5 stars. I came in here just to purchase some crickets for my tarantula. It was very clean. I am not a pet lover, but there were a lot of nice dogs in here with me. If I was ever in the area, I would come back to get more crickets.