Sartin Tile Co

I have a stand-​up, tiled shower with a built-​in bench that ate up half of the floor space, so I removed the bench to open the area. In doing so, I discovered there was a breach in the water seal. I therefore needed an expert to reseal and re-​tile the floor and portions of the walls. The HOA community office provided a list of known contractors, so I went down the list and called those that were physically close to my residence. Most did not call back after I left messages, and one in particular, Coppola Construction of Lake Forest, was booked till February 2016, so he referred Wayne of Sartin Tile Co.
I scheduled two contractors for estimates and evaluation of their proposed strategy. Wayne convinced me that he was the one best suited for the job, so I hired him after checking his Unilocal reviews. I never take Unilocal reviews as pure gospel, as reviewers have varying perspectives and expectations; I especially scrutinize the very negative and even very positive reviews. To receive 5 stars from me, the business has to be really at the top, and in this case, I firmly believe Wayne deserves the 5 stars.
First, it is difficult to match repair work to original condition, as each contractor has his/​her own method, procedure, skill set, etc., not to mention differences in material used; however, Wayne did an outstanding job in matching the repair to the original, making the transition seamless. He had excellent work ethics and was very meticulous in ensuring the repair held up to his high standard. He obviously takes pride in his work, and it shows in the final product. He did not even take breaks; he just worked straight through. He gave me a projection of three days but finished in only two, and returned a third day to add an extra touch-​up that was not required nor expected.
I definitely recommend Wayne to anyone needing expert, professional, and competent tiling work.

Wayne and his team did an excellent job tiling two of my bathrooms and installed porcelain wood plank tiles throughout the house.
I had the shower tiles floated. Glad I did. Ran my finger down after it was completed and it was very even.
My concrete foundation was uneven and in bad shape. You wouldn’t be able to tell by looking at the finished product. That’s how good he is.
At another home with a different contractor, I initially went with tiles with a sharp edge for the shower floor. It was very uncomfortable so I had it removed and Wayne reinstalled it with tiles with a smooth edge. What a difference it makes!

Our family wanted to share with others the wonderful experience and excellent results we obtained with Wayne Sartin of Sartin Tile Company.
He provided great tips, referrals for additional companies we needed to use for the project and was there for us from start to finish.
I found Wayne on Unilocal for my mother’s bathroom project and he came out and provided a fair and reasonable quote and completed the job as quickly as was possible. We highly recommend his services. He is wonderful to work with and the results were exactly what my Mother had wanted.

Wayne Sartin the owner of Sartin Tile Co. is not simply a contractor or a «tile guy». He is a well seasoned craftsman and a real artist with tile. He did the floors in two bathrooms for us and a really great custom shower job, which included intricate work around an octagonal window with porcelain. Wayne takes pride in his work, takes extra care to keep the work area cleaned up every day and he is also a really nice guy.

Wayne Sartin was one of the better contractors that I have dealt with while remodeling a condo. He communicated very well to ensure that I knew exactly what to expect and then he followed through on his promises. He was very punctual and easy to work with. He tried very hard to ensure that I was satisfied with everything. He did a great job on both the shower and the floors. I was very happy with the results and it was a pleasure to deal with him. Would gladly do so again. Oh, and he cleaned up the work area nicely — I wish all my contractors would do the same!
I read the other bad review (6÷11÷2013) and I’m unsure what happened there… those comments did not resemble my experience with Sartin Co.

We had an awful experience with the Owner Wayne Sartin.
I live in the Bay area, and after getting quotes from several tile companies, we decided to move forward with Sartin Tile. The price was right. Did not negotiate with him on price. I thought he gave a good price, and decided to move forward.
He did the work while I was in the bay area. I arrived, and the work was shoddy.
1. There were many grout holes in the Tile
2. The entire edge of a wall was missing Tile
3. He left both condos a mess with grout EVERYWHERE
He was planning on coming to pick up a check the day after we arrived. After arriving and seeing the problems, I called him right away, and told him that I wanted to let him know that I won’t be handing over a check the next day until we resolve these issues. He said that he doesn’t think there are problems, but he will come and take a look at it.
He showed up the next day, and from the beginning, was arguing. Noticeably so, that my husband told him that he needs to lower his voice. He also started shouting curse words (real classy). He said he wasn’t prepared to do the work today, and that he will come back and finish the job later in the week.
We paid him everything except $ 100 in good faith that he would finish the job properly.
He did some work for 10 minutes, and at the end when I showed and noticed that there were some missing grount joints, he literally REFUSED to fix it. He said he is done, and walked off… BUT, not without shouting that he is going to put a lien on the house for the $ 100 remaining. I would have gladly paid it, if he had finished the job properly. It would have taken him 10 more minutes.
It was obvious that he was rushed, and had another job to go to, and didn’t want to «waste» anymore time on this job.
We are left with two condos that still are missing grout joints.
He said in the beginning of this whole escapade that customer service is important to him, but ACTIONS speak lounder than WORDS!

Wayne Sartin is the owener and a very honest contractor. Really beautiful work. I have gotten a lot of compliments on the work he did on my backsplash, island and fireplace. He really made an attempt to stay on schedule. Would definitely recommend him to others.

really good tiler. this guy shows up on time, is super knowledgeable, and cleans up after himself when he is done. He gives an accurate timeline of everything he is going to do and when he is going to do it from the start and keeps to it. I would definitely choose this guy again

EXCELLENT CRAFTSMEN!
We’ve had Wayne Sartin and his cousin, Terry, do excellent tile work on two different remodels in the past 18 months. We could not be happier with our beautiful new kitchen and baths.
They do ALL the work themselves, which was a big plus. Even though he’s pretty young, Wayne has been tiling in a family business for over 20 years and it shows in the high quality of his work. He’s very «old school»…meticulous, has a great work ethic and a positive attitude, and he treats your house as if it were his, with care and respect.
They installed a beautiful master shower, a travertine kitchen backsplash, and three bathroom floors and one kitchen floor. Wayne is very precise, extremely observant, and very patient, taking the time to answer any of our questions and to offer sound ideas when needed.
Since we did the two remodels back to back, there was new paint and new cabinets and granite already installed. Wayne and Terry left everything looking sparkling. No worries for us.
And – Wayne and Terry saved us $ by not wasting any tile.
They are as good as it gets!

Top-​notch Tiler.
If you need tile work done, please give Wayne at Sartin Tile Co. a ring for a quote — you won’t regret it.
I don’t know where to begin — so here goes:
1) Wayne (the business owner) and his right-​hand man do all the work — and they work their butts off. No dilly-​dallying around. He is extremely professional, efficient, and meticulous in the details. Provides advice, knowledge and will work with what your ideas/​tiles are — wherever they come from. Believe me, I had a mix of different challenges that involved a glass shower shelf, an entire mosaic wall, and travertine mix! :)
2) Super neat and clean. Tiling is a messy job & each day they would set up an efficient system, cover your floors and walk-​ways. When they are done for the day, everything — and I mean everything — is the way they found it. Not even a wet spot from walking or any tiling on your carpets/​floors. I cannot say this about other contractors I’ve had in the house.
3) Competitive Pricing and no-​brainer. With tiling, you do get what you pay for, yet Wayne came in at the lower end… yet extremely competitive. Worth every penny for high quality work.
4) Honest and direct. No hidden costs or ‘last minute’ charge for this ‘n that for the highest quality of work. He thoroughly inspects the site with lots of questions for you before giving you a quote — not make up some round about number. He will show you the numbers upfront and can line item if necessary.
5) Thoroughness and extra-​effort. Finishes the job with all the challenges (like a wall that is not plumb or cutting around trim meticulously) with no complaints. He’ll let you know along the way what is happening — as things do come up with tiling.
Thanks Wayne!