Team Honda Acura Specialists

SHORT VERSION:
Brought in 4 OEM Toyota Brake Pads to replace my worn pads. They only replaced 2, took a long time to do it, and pocketed my other 2 pads.
LONG VERSION:
I used to be a long-​time customer of this place when Jesse and his son Will were the owners. They knew what they were doing and you could tell they were honest and knowledgeable. However, it appears as though they have sold their business as the last few times I’ve been I have not seen them. Also, the very last time I went I had a horrible experience. I brought in some OEM Toyota brake pads for them to replace my old squealing ones. I paid good money for these parts. They took a lot longer than they should have considering it was the morning and not many cars were in the garage. After finally getting them repaired, I was just happy that the squealing was gone. However, only about a week later the squealing reoccured. I called them and asked why my brakes were squealing again after replacing the pads with top-​notch parts. He said that my rotors may be the issue. I asked him why didn’t he mention this when I was in the shop as mechanics love to upsell. I assumed my rotors may be the cause and continued driving my vehicle as the braking performance was not compromised. Then, recently I had my tires replaced at another shop and to my dismay, discovered that the front pads WERE NOT EVEN REPLACED! The rear ones were replaced with the pads I brought in, but my fronts were still the same old pads I had on the car. So, not only did these guys take a long time to replace 2 pads, they stole my OEM pads that I paid good money for. No wonder my brakes started squealing less than a week after the repair. Needless to say, I will never take my business here again.

I got a used Honda Accord for the son, and had it serviced here. They were prompt, service was knowledgeable and they were friendly. DIdn’t feel that they were trying to rip you off. While I was there they had people walk in that varied in technical ability. All of them seemed like they were fairly served. The car has 69 000 miles on it, and I had the 60 000 service done, as I didnt know what they had done prior. Look for Dave or WIll, as they seem to be the proprietors.