Jersey Express

BUYER BEWARE! I used Jersey Express to customize four jerseys. The first three went fine, but the fourth was a disaster. Not only did they use the wrong size numbers, the craftsmanship was poor. The company told me they would fix the jersey (per the customer satisfaction guarantee listed on the web site) if I mailed it back to them. Once they received it, however, they disputed that the numbers were wrong and refused to make the necessary corrections. Then, they refused to return the $ 180 jersey that I purchased elsewhere. I have sent numerous emails, but have heard nothing in return. I also lodged a complaint through the BBB, which they also have ignored. I suggest looking elsewhere for you jersey customization needs.

I was searching for a jersey to by as a gift. While stumbling around stores/​internet for deals, I found Jersey Express. They were offering a customized mlb jersey for $ 245 delivered! If you go to the Majestic website the same jersey was about $ 315. But the price wasn’t the reason for me to write a review here, it was the customer service. I had all sorts of questions and concerns and I was able to speak with a very knowledgable and pleasant person over the phone (during peek season-​2 weeks before Christmas too!). They were very prompt in replying to my emails as well. When the jersey arrived (3−4weeks later which is clear when you purchase) I was very pleased with the craftmanship – just what I was looking for! So, it was a great gift idea at a reasonable price (especially when all your coworkers chip in), customer service was exceptional (the best I’ve ever had!), and our boss loves his new on-​field jersey with his name on it!