JIM’S STEAK-OUT

I was visiting my fiancé’s family out in buffalo. Of course the place to go for a chicken finger sub so we came to Jim’s. I am a pretty picky eater and love my meals to be very plain for it to be enjoyable. The woman working the register (marshone) was VERY rude and made me feeling very uncomfortable at this place and completely ruined my experience. I will not be back here.

Even after I tapped on 2 stars I immediately wondered why I awarded this location 2 stars. Had Jim’s Steakout last summer and the steak subs are pretty good. There was also a time last summer when I called on a Friday at 1:30 p.m. and got left on hold for ten minutes. After ten minutes I hung up and got food somewhere else.
Since I only work in Orchard Park from Spring until Fall, I usually don’t have Jim’s in the winter. Some of my co-​workers (who live in the area) raved about Jim’s new Stinger (chicken finger and steak for those of you who don’t live in the area) sub. It’s not a new concept, but Jim’s just rolled out their version of it. I decided to give it a try.
The going rate for a meat-​based sub in Buffalo is around $ 8 – 9. Jim’s Stinger rings up at an alarming $ 11. For that price you’d assume that you get a cornucopia of chicken fingers and steak. You’d be wrong.
My Stinger (at best) had two chopped up chicken fingers and what looked like thawed out Steakums diced up and cooked on a flat top. If I wanted Steakums, I’m pretty sure I could buy them immediately from a supermarket with less of a wait time for less money. 2 chicken fingers on a full sized sub is a joke. The entire concept behind a Stinger (and there are some great Stingers in Buffalo, the best I’ve had hailing from La Pizzeria on Elmwood in the city) is a mountain of fingers and steak all diced up, doused in hot sauce and a bun that’s slathered in blue cheese or mayo depending on your preference. This wasn’t that. Jim’s Stinger was pretty pathetic.
There are a LOT of great restaurants, takeout joints, Chinese takeouts, fast food franchises and mom and pop businesses in West Seneca, Orchard Park, East Aurora and Hamburg. With this Jim’s location, you’re (over)paying for the name and I’m not sure what else. I’ve had slightly better luck with their location on Transit Rd. in Williamsville, but the next time I spend $ 11 on a sub I better have a religious experience or an orgasm because that’s entirely too much for a terrible sandwich.

Ordered 3 tacos they rang up 1.?. I was asked if I wanted 3 and I said yes. Then they corrected the bill and charged more. But the tacos were great, a nice tasty hot sauce. A+ for these tacos. The cashier at the drive thru window was friendly during lunch.

They screwed up our order on 2 subs. Also noted the past couple of times subs seem pretty small, especially for the price. Never ordering from Jim’s again.

Not sure why there are several so-​so reviews: every time I have been here the food and service have been fine. Of course, I haven’t been here enough times to cycle through the menu and have stuck with the «famous hoagie,» the steak version minus the fried onions. The sauce and cheese hit the spot and make a nice steak sandwich. Is it the same as the best ones from Phildaelphia? No, but I don’t look for good wings in Philadelphia, either. For a decent local cheesesteak, this is the place.
The fries are nothing special but are all right, the basic frozen ones fried until crispy — not a bad thing.
Being a local chain — or mini-​chain — this is a place you can find around the area.
I plan to keep coming back for good alternatives to wings and pizza, and maybe I’ll even try a different sandwich.

Other locations are great. This location is just incompetent and I never get what I ordered. Take the time to go to the downtown locations or Amherst; they’re WAY better and the teenagers working the counter don’t seem like they’re on drugs.

Drive thru is open LATE. Good food, slightly pricey but still. 2am sun and weekdays 5am weekends? cant beat it.

These guys are great! Even on the rearest of occasions, when something is incorrect with my order or service, I’ve always gotten the best attention to details in making things right. Food is always done consistently, and management and staff are on the ball. One of my favorite places to munch out.

Jim’s has always been popular in the area. They make a decent steak sub and chicken finger sub. If I have to choose, I’d definitely pick the chicken finger with hot sauce and blue cheese. Excellent pick, pair it with some poutine fries and a stuffed pepper!

Hubby is from Buffalo and raves about the chicken finger sub. I was a skeptic until I tried it and now I’m a believer. It was really good– highly recommend.

Just waited 10 min for someone to come to the register to take my order. Meanwhile, the took 3 drive thru orders.
Very disappointed !
Poor customer service !!

Whenever I’m in Buffalo visiting family I always make a stop at Jim’s for a chicken finger sub. They are always consistently good no matter what time or intoxication level you are.

Every once and a while I get a craving for Jim’s, but I think the service at this store may cure me.
The food is usually ok, but the consistency is one problem. Usually my hoagies are either cold by the time I get home (less than 5 min drive) or have soaked so much through the bun that it is inedible. The boneless wings are sometimes nice and plump, or it seems like fried to within an inch of their life. The only thing that is good all the time is the sweet potato fries.
The service here though is sloooow. If there is more than 2 cars in the drive thru, don’t do it! You will be here forever. You will be standing around waiting inside too though if it is moderately busy.
I went recently and there was no one in drive thru… score! It was raining and I was in my Saturday lounge-​wear best so I didn’t want to go in. But about 4 cars pulled up behind me. The problem was no one came to the speaker for over 5 minutes. The cars behind me turned into an angry mob, so I decided to pull up to the window. The young man behind me finally came to the window, but ignored me/​was too scared to look at my probably pissed off face and started finally taking drive thru orders. It was another 3 or so minutes until he opened the window. I asked for the manager after giving my story and an older man/​owner came over and I explained. He apologized and said he had 3 people call off. I still had to pull up and wait another 5 minutes for my food. It was just ok and my boneless wings were fried enough so that they didn’t have to make me wait any longer.
Also, they need to ramp up the packaging. The clam shell Styrofoam they use for the boneless wings ALWAYS leaks. Especially when they hand it to you standing up straight with the seam of the container and all its contents aimed at the bottom of the tall paper bag… also, they don’t take Discover card.
Maybe you do really have to be drunk to put up with all the issues of this place…

Known for their «I see drunk people» quotes on their Jim’s shirts, those four words describe the biggest part of their business, having lines of drunk, hungry people going out the door at the end of the night around 4am when people are forced to leave the bar and feed their drunken need for some great drunk food before getting home and praying to the porcelain gods that their great food stays down for them to enjoy. Now that I got that graphic tale of how Jim’s Steakout became the hot spot for the late night munch fest let’s get on with the review!
Assuming your reading reviews here to see if this place is right for you, I’ll give you an honest answer, yes it is. Jim’s has a variety of food that you can choose from. My favorite sub they have is the Diavlo which has steak chopped on the grill topped with fried hot peppers, melted cheese and Jim’s Secret Sauce — all on a toasted Italian roll. All hoagies come in an 8 inch or 12 inch option. In the mood for a taco or possibly a wrap? wings? other hot or cold hoagies? How about a burger grilled to perfection? that’s just a short list of options you can get here. If you’re on a diet or just like to eat healthy there are different varieties of salads, from healthy to unhealthy salads, or even order one of each ;). There are a few different side orders you can add onto your order as well such as onion rings, chips and three different styles of fries: regular fries, taco fries, and if you’re Canadian you’ll love this more than anyone, the poutine fries. There are combo options you can choose from too which will give a slight discount if you order your food in that fashion.
This may be my least favorite Jim’s only because i’m not very fond of the area (no offense anyone!) I sound like a broken record saying this but the service was great, the employees were nice and I was full, that’s all I needed :)
Think this can be your favorite place where you might start dropping some serious cash here to feed that Jim’s craving? Ask them a Jim’s card. The card is free and you can gain points with every purchase you make. You’ll be pleasantly surprised when you tally your points and get a meal on Jim’s for being a great customer. I lost my card but they were able to get me another one and transfer my points, so you know they want you to get the points and get a free meal on them because that’s just how they are, great people who put up with a lot of drunk people to make sure your fed before passing out.
This is one of the best ideas for a company I’ve seen in a long time, and can see this place blow up and expand throughout the U. S as one of the next big things. Try it out now so you can tell everyone that you had Jim’s before Jim’s was big when it gets there.

Great Chicken Finger Subs with blue cheese and hot sauce!!! It’s a messy mess to eat, but oh so good!
Good deals and they have a reward/​bonus card too!!! I like how you can call your order in ahead of time and go pick it up or use the drive thru. Wish they were open later for nights of drunkenness, but you can’t win em all.