M&T Bank

On October 30^th we got a letter from M&T stating our accounts had been hacked into and they were freezing the accounts pending an investigation. They asked us to go through our statements and highlight the transactions we are disputing. We did that and now they refuse to give us the provisional credit they originally said they would. We lost close to $ 7,000 and they won’t give us back a penny of it.

No way to treat a 90 year old WWII Vet.

This is a bank and also the building where M&T has corporate offices. This review is of the offices. They house lots of corporate here and the executive offices and private dining room are terrific. The other offices are ok, but of course many have great views as the building is pretty high for Buffalo. It’s really the views that make these offices gorgeous.
There is limited parking below the building, not nearly enough handicapped spots. Getting past security is a nightmare, not because of the guards (they are nice) but the process they have to go through is waaaaay overdone. I’ve literally had people come meet me in the street to avoid the 10 min getting into the building process for a 2 min meeting.
The subway stops right in front of the building. Very nice.

Never open an account here if you plan to move at any point. They make you jump through hoops just to update an address. Forget about doing anything else with them. The customer service is terrible every location I go and all processes are outdated.

I had a great experience at M&T today. Service was very quick and polite; there was no line and plenty of tellers. I bought some Canadian money and got a pretty great exchange rate. It cost me about $ 99.50 for 100 CAD, which is about 2.5% above market ($ 1 is worth 1.03 CAD today). When I tried to buy 100 CAD at KeyBank about a year ago, when the exchange rate was about even, they wanted over $ 115. It was insane. I was able to spend my USD in Canada on par later that week.
Very pleased with my transaction. The exchange rate was even better than AAA. I didn’t realize a bank could be so fair after my Key Bank experience last year.

I just spent over an hour of my day on hold being bounced between 800−724−2224 and 800−724−1633 over the course of 4 phone calls, two of which I was disconnected and after being placed on hold or transferred over and over, all the while trying to resolve M&T’s error. Person after person after person, when I wasn’t listening to the most strained and pathetic instrumental arrangement of John Lennon’s greatest solo works, deflected responsibility to another department. I had to ask to speak with a supervisor twice. The first customer (dis)service representative told me that the supervisor wouldn’t be able to help, so I hung up on her (fair is fair). I called the other number I had been bounced to before and got the same reply that the supervisor wouldn’t be able to help me, to which I said I didn’t care and demanded to speak with her any way. Now at least the supervisor (Deanna) is allegedly working on resolving the problem and will be calling me back so that I am not further subjected to their most irritating hold music.
Expect a bill from me for wasting my time. No really. I’m sending M&T a bill.

This building was designed by the same architect that designed the World Trade Center buildings in NYC. Just when I thought I was over my flashbacks, I move to the Buffy to work right across the street. My psychological trauma never ends.
There is a little shop in the lobby that sells ciggies and coke. It’s all good.