Dr Bob his a few locations throughout Western New York. I have visited both the Niagara Falls and the Kenmore Avenue locations. There is also one on Elmwood Avenue. I have been a patient for over 3 years, and my experiences there have always been very positive, the front office staff are always very courteous and always seem happy to see me. Holly has been my dental technician for over a year and a half, and we have built a nice rapport. The routine is essentially the same every time: she cleans my teeth, and then the dentist, perhaps not the same one every time, but usually Dr Randy, comes in and examines my teeth and checks for new cavities. I am very lucky in that I only ever need two cleanings a year. They send me home with a goodie bag of a new toothbrush, toothpaste, and of course, FLOSS. They are very flexible if you are uninsured, and they also offer payment plans. They offer a $ 99 per year plan for people who need more extensive dental work. Everyone there is so nice and friendly, and competent. I plan on being a life-long patient here.