Schuele Ace

This place has the best customer service i have ever seen. Every time i go in the store looking for something, the employees drop everything they were doing to ask if you need any help. They walk you to the aisle and literally hand you the particular item you are looking for. They are very friendly and also give good tips regarding the particular item you need. I will go back again and again. Thanks to the employees for their hard work!

Hands down the best place in Buffalo for homeowners and professionals alike. Friendly and knowledgeable staff are always ready to help and they greet you by name with a friendly smile after a few visits. Some items are a little more expensive than a big box store but the cost is completely offset by the convenience.

This place is literally one block from my flat complex. I called in the Sunday before President’s Day to make sure they were open because I needed to pick up some screws for a new desk chair I bought and only one single screw was missing. Luckily they were open and were pretty enthusiastic about receiving me. I walked in and the guy handling the store greeted me with the warmest welcome I’ve received to a place like this. He was super helpful right from the start and was giving me tips and advice when I told him I liked building and fixing things. I brought a screw from the set I got with the chair and he instantly matched that one with the screws they sell and handed it to me. Seriously, super helpful and warm guy!

Within 3 min of entering the store I had two different employees asking if I needed anything. When I did need help they used their expertise to help me get the perfect paint for my project (including advising me on which finish would wash in the event of a spill). Seriously one of the best hardware stores in Buffalo. Also they do a parking lot on the side of the store, so you don’t have to rely on street parking.

What an awesome hardware store to have within walking distance! We needed some keys cut, so we walked over. The inside is cramped, but the selection is awesome for a store that size. I walked right up to the key cutting counter, and had my 3 key copies done within 2 minutes. At a mere $ 2.75 each, it was a great deal!
While there, I also picked up some screws and some grounding adapters. I was mesmerized by the sheer selection. Prices are great, and they carry a great deal of items. Everybody was friendly. I will definitely return here for the rest of my hardware needs!

No store maximizes volume in Buffalo better than this hardware store. The physical area of this store is small, but shelves are high, and aisles are narrow. Every possible surface is covered with something that you just might need for X, for Y, for Z (and always affording at least one option in terms of brand, price scale, or material). You know how people like me speak rapturously about bookstores (i.e. Rust Belt Books, or the Main Street Talking Leaves location, or the Strand on Broadway in Manhattan, or…) with rows and rows of contents? I can’t help but imagine DIY freaks and gearheads doing the same over this store.
Navigating such a store itself seems like it would be rather difficult, but the wonderful thing about the business is that they employ personnel that have drunk deeply the Ace-​Scheule Kool-​Aid. These people number easily among the most helpful and most knowledgeable customer service people working in retail I have met anywhere in Buffalo and were a great help in providing me, a DIY tyro, with the equipment and methodology necessary to properly restore sheen to a long-​neglected floor, seal holes in drywall, and shore up some caulking.
For anything short of lumber, lawnmowers, doors, or large pipes, I’d recommend making this place the preferred destination for hardware.

This is the best hardware store/​paint store around. They have the friendliest and most helpful staff I have ever encountered. Also, Paul, the owner has a farm, they sell fresh eggs (at the Schuele Paint location), the best I’ve ever had and they are guaranteed fresh. I will never go to Dibble again. Schuele Ace is always my first and usually last stop place to shop. Hardware store experience made amazing!

I can’t say enough about how happy I am that this store opened in the neighborhood. It is far more convenient to go here than to travel to a big box store. It is a small store, but they have used their space extremely efficiently and have a good selection. The staff also know where everything is so they can help you find things fast.
I have been here quite a few times in the past few months, but yesterday I showed up about a half hour after they closed on a Sunday. As I pulled into the lot, a staff member asked if I needed anything, from his car about to leave. I did and he got out of his car to open the store so I could buy my item. I can’t remember the last time a store did that for me.

I know. What’s a girl like me doing in a place like this you ask. Since I’m not the handiest girl around you don’t often find me in a hardware store. However I have found myself here twice in the past week. The first time was to try to find pruners that can be used standing. While we were not able to find those, sadly, the owner (I think) and his employee went out of their way to see how they could help me.
Then, a few days later, I find myself on a mission to find a certain kind of plant food. I had already checked at Home Depot while buying bird seed, but they had not had it come in for over a year and were not sure when it was coming in. I called Walmart, Loews, and two garden stores in the area too. They did not have any in stock either. On a whim I stopped in here again, asked the employee if they had it, he took me to the aisle and there it was! I scooped up the two boxes they had.
This store looks small from the outside, but it is quite large once inside. It is next to and connected to the Schuele Paint Store, more or else on the corner of Summer and Main. Rather than travel to the suburbs, I will go here first now, they are helpful, pleasant, local and easy to get to.