Shell Fab & Design

I had the unfortunate pleasure of ordering my counter tops through home depot. They subcontracted the work through Shell Fab and Design. At first everything seemed ok. I selected my stone and had preliminary dimensions (+/​-​0.25″ at worst) and ordered at the same time I ordered my cabinets. It took approximately 3 weeks before the cabinets came in and I installed myself. Shell Fab refused to give me any sense of lead times prior to measuring how long the installation would take. I asked several times. I begrudgingly went ahead and had them come out and measure without a lead time for installation. The fellow came to measure and was a real professional, but he did tap dance around the installation schedule issue. I asked him at least 3 times and he kept saying you have to talk with the schedulers. So, I waited until the end of the day to check the schedule and they said call back tomorrow as they didn’t have the paperwork. OK fair enough. I called back the next day at noon and they hadn’t gotten to it yet. I called back at 4 PM and they still hadn’t gotten to it. I called the following day to find that in spite of selecting the granite I wanted and paying for it (now almost 4 weeks prior) they had ordered no materials. It would take 2 weeks before the stone would come in and then another 2 weeks before they could get anything installed. The whole process was completely disingenuous. If they had told be that when I had placed the order and they initially contacted me, I would have never bothered to deal with them.
In spite of them basically playing a shell game of moving and floating dates, I was charged $ 100 for having their person come out and measure (30 minutes of his time 7 minutes from their location). I organized another company to measure and install the same exact granite for what amounted to $ 100 more within 7 days of a phone call. 2 weeks to measure + 2 weeks to get materials + 2 weeks to install after having an order paid for 3 weeks prior to any of that. Just make sure you get a reputable company with a manageable schedule before you hand out any money.

My countertop was installed today and I cannot begin to express how happy I am. The granite is beautiful and the undermount sink looks better than I thought possible. The install techs were knowledgeable about their product, efficient and got the install done in a timely fashion.
Two days from now my faucet will be added to this glorious piece of work and I will then have a fully functioning bathroom, again.