The Home Depot

.i am absolutely appalled by the supervisors customer service level. At appr 6:00 pm Sunday me and. My Exchange Ryobi tools bits that were on sale there is still a display and the lady was very rude we didn’t have a receipt so we got credit she had a fit because the barcode was missing and I said to her well if you walk 20 feet over you’ll see the display and said well how do I know you bough it here ans Exchange Ryobi tool bits that were on sale there is still a display and the lady was very rude we didn’t have a receipt so we got credit she had a fit because the barcode was missing and I said to her well if you walk 20 feet over you’ll see the display and said well how do I know you bought it here my bf said i have ny ID and credit card u send. She was such a poor huffy attitude something had to be said. Many customers were inline starring at her and actually walked away shaking their head at her. The. The best part is. We went down a Milwalki isle i found the items that we just retured on a cart. There was a gentleman they’re ready to put them back on the shelf. I said Sir these items they we just returned their damaged you’re not gonna put them back on the shelf are you you said” yes I was told to” I said no we just return them they’re damaged he said” I did not know that thank you for telling me «and show him what happened I showed him why and explain that the lady in front was very rude and he said „yes that’s how she is and he was like what I have to deal with it because it’s my job.“ I didn’t see her name I tried. It she was a lady with glasses unkept pony tail rude loud disposition when she talked, on the husky side, didn’t greet anyone, ask» hi how can I hope u, what can I do for you, Yess I can help you with that right away sir or mam”, iI been working In Customer Service and she did not make me feel welcome at All. She was at the return Station near the floral side. I will never ever ever go their again with my bf we have decides to go to lowes unless I hope some sorta action is done. After seeing her attitude, and seeing that she made that gentalman employee put back those items he didnt know that we’re Un sellable… We were like vip customers that go almost a few times a week bc my Boyfriend is a home roofing contractor, Im Pretty sure sure they will be doing busy else where I am sorry. I’d really hate to see them Go to lowes bc their items are over priced and not good quality, but I wish you could keep better eye on how customer service is number 1. And ur empires need to betrained better. Sad situation.

This location has always been extremely helpful to me, with my low home improvement skills. I’ve bought a multitude of items here, from fresh planters to toilets, they have it all & can help you along the way.

I needed assistance with pendant lights I had purchased there earlier in the week, particularly with whether or not the canopy portion of the lights was compatible with a cathedral ceiling. I was «assisted» by a man who informed me that it was not compatible and advised me to contact the customer service number on the item’s box, that perhaps there was a different canopy they could offer me for proper installation. I called the customer service number and after several minutes, the CSR indicated I could find a canopy adapter… IN THE NEXT AISLE.
The same store employee «assisted» me in locating a particular brand of spot lights. I had tried to locate them myself by using the Home Depot app, but the packaging shown on the app was completely different from what was on their shelves. After moving some items around, he found what I was looking for. I asked if they had any 3 packs in stock and replied, «No» as he was handing me a 3 pack. Seriously?
This stellar visit was topped off by a visit to customer service to return the pendant lights. It was a near debacle as the clerk did the refund without stating exactly what she was doing, which was doing the refund in the form of my payment. This involved refunding X amount of dollars to my debit card, X amount to the Home Depot gift card I used, as well as X amount to a visa gift card I used for the balance… which was cut up by their clerk that cashed me out in the first place. Their first solution to that was to refund the Visa amount to a Home Depot in-​store credit. No thanks. Not how I paid and certainly not anxious to give them any more of my money. After some deliberations, it was decided to refund me that amount in cash. This was the best part of my experience today and I’d like to thank Autumn, Sheila, and another employee (whose name was not available) for their assistance. They handled it well in the end.
Not that it will affect me again because I won’t be going back, but that store is a mess. And not just messy. It’s dirty. The entire lighting department is covered in dust. Touching anything there will result in the need for serious hand scrubbing afterward. While I realize this is a home improvement store and that some dust and dirt is unavoidable, it seems a bit excessive when you can’t see what’s in a clear plastic package because it’s covered in so much dust you’d think it was housed in an abandoned warehouse for fifty years. There was also a trolley loaded with flooring and marked with a customer’s name at both my first visit AND my second, which was three days later. It was blocking a portion of lighting items and about a quarter of the way into the aisle. Can’t imagine anybody’s safety was considered.

This is your typical big box hardware store. They carry everything. They’re also well versed in their products.
I recently visited to buy a snow blower and a clerk was able to highlight the differences between models making clear which ones mattered while others were just to try and drive up the prices. They dropped it off the next day and gave me a quick crash course on it’s use.
I find myself visiting weekly for one thing or another. As a new home owner I can tell you being two minutes from Home Depot is a life saver!

I suppose Home Depot is alright. I always get confused when I go in here, because I am not a regular by any means! The workers are helpful when you ask for their assistance.
I do know about some things, but I recently did a string art project and was not sure what sort of mounting materials I should attach to the piece of wood in order to have it hang sufficiently on a concrete wall. A worker was able to help me with this, and he showed me what I should buy.
I also go here to use the paint strip samples for projects, including art projects and certain lessons that I teach. It is nice that you are able to take large quantities and not be charged for them.

Home Depot is kind of the Target of home
Improvement stores. The bulk of their products are middle of the road, not bad quality but you won’t find too many unique items, this is especially true in lighting and lumber.
In my experience over the last two years, on a variety of home projects, I’ve found the tool department, paint and rental departments to be better than the garden center and the windows & floors department — these two just never seem to have enough employees working.
Self checkout is a good feature.
Overall, employees are friendly and knowledgable. The best time to go if you need detailed advice seems to be weekdays between 9 and noon. Any other time and I feel like the struggle to find an available staffer is just too much of a time suck.

Home Depot and Crew 2 (installers) were supposed to be at the house at 10:00AM — 12:00PM today to correct an poorly completed installation. As of 1:00PM, they still not there and no call. This visit is to correct a problem from the last installation. The last installer was more concerned with leaving than doing a good job. Home Depot messed up the order, messed up the delivery and when finally delivered, the counter was chipped and the faucet was broke. How can you run a business like this? Home Depot and Crew2 have been very disappointing throughout this entire process. I would not recommend Home Depot for anything other than plants. Oh wait, we bought 5 shrubs here and they all died.

If I could, I would award this location 0 stars. I don’t even know where to begin. Low stock, poor customer service, lazy employees… I’ve never had a good experience here but today was the ABSOLUTE worst! Besides the fact that it took over 30 minutes for someone to finally come and help me the person that helped was just so unpleasant that it was unbearable to continue conversing with them. The man obviously didn’t want to help me for whatever reason and made up excuse after excuse for why I should not have my plumbing pipe cut offering that I special order them pre cut. I think, during that conversation my pipe could have been cut, threaded, and purchased. I’m angry now because I wasted valuable time and left with NOTHING but a headache. I think I’ll spend the extra 10 minutes going to the Niagara Falls location or to a lowes instead of dealing with this foolishness. Choose your Home Depot widely!!!

Needed a new grass trimmer this weekend. I’ve avoided this Home Depot for the last 5 years. It’s less then ½ mile away from home, but I did not feel appreciated shopping there. BOY DID THAT CHANGE.
Needed some mulch for my garden and thought I would price check the trimmers so I could buy it at a competitors store later in the week. Fantastic associate, Nick, saw us in his department and 10 minutes later we were buying a new trimmer from him. Great product knowledge, just enough attention to his customer without being pushy and a quick lesson on how to wind the trimmer wire and this store won a customer back. So happy we ran into Nick, thank you for your time Saturday. Great job!!!

Don’t rely on their keymasters, oftentimes they will be unable to make a key for you. Go to a locksmith instead if you can. I also bought a fold up banquet table here and the handle snapped off within a few days of using.
Total fail. Otherwise, it’s a decent Home Depot. I came here to get a few buckets of paint and some hardwood floor restoration liquid. No complaints there. I like the machine they have that lets you visualize how your room is going to room with the different swatches of paint. Very cool!
The staff is hit or miss, sometimes helpful but not always.

I love this place. It’s open late, the workers are super friendly and helpful, and best of all, it’s just a few blocks away from my house. When your house is coming up on it’s 100^th birthday, things need to be replaced and updated, and this Home Depot has always been stocked. I’m a fan!

This is my Home Depot; I shop here often and purchase a myriad of home related products here — not just things to remodel or renovate.
There are 2 types of home owners; the Home Depot fan and the Lowes fan. In Lowes, you have to spend 90% of your shopping time looking for a person to ask a question to and when you get that person they never have a solid answer. At the Depot — you have to go out of your way to be left alone. I think that’s a benefit to this HD. Always someone to tell you where something is and how to use it.

This particular location is hit or miss when it comes down to customer service. I recently stopped in looking for a long cable cord, nails and covers to strategically place my cord around the wall so that it could be out of site. I inquired with a woman behind the customer service counter about where I could find a cable cord. She didn’t know what that was but she guided me in the right direction towards electrical supplies. Once in that area I asked a gentleman in passing about what I was trying to do with my cable cord. He too was confused but helpfully found another worker who knew exactly what I was talking about. He showed me to the right area and hooked me up with all of the supplies needed. He was informative and nice. Home Depot has so many different options, black, white, gray, thin, thick, expensive, cheap, temporary permanent, you name it, just ask! Chances are there will be someone within the store who can help.
Turns out I purchased a cable cord that was not long enough so I came back today to switch it out for another. I was also have extreme difficult separating the hoax cable from the rectangular plate on my wall. I couldn’t separate the two so I had to bring my wall to them! Well, not my wall, but the plate with the cord attached. As I waited on the customer service line I watched two women in front of me ask for help. They were two elderly women and the lady behind the customer service desk could not have been more rude to these ladies. I was embarrassed and couldn’t believe her attitude. It was uncalled for and I wished I could have assisted these innocent ladies just asking for some help.
A kind woman came up to us and asked if we needed help. She took our plate and cord, went into the back and worked her magic to fix the problem! She was SO kind and friendly and eager to help. See what I mean, never know what you’re going to get in terms of customer service here.

Had to wait almost an hour at the tool rental section to rent a pick up truck. There were only 2 people in front of me in line but only one person behind the counter. There’s a lot of paperwork to fill out before they let you leave with a rental so there really should have been more than one person back there and the gentleman working did call for help but none came despite the fact I could see employees milling about that large desk. The man at the counter was knowledgeable and helpful and seemed to have an answer to all the questions thrown at him.
The other problem I had was looking for an item I had the sku for and being sent from lumber to garden and back again trying to find it. No one seemed sure where it woild be and no one took the sku to a computer to see where it was. After giving up on it I stumbled upon it by that time I was already pretty annoyed with the store for being sent from ine end tk the other multiple times.
I came in with my research done and the sku of the products I wanted and still was there for almost 2 hours to buy 5 things and rent a truck. I left with 3 and a truck because no one could tell me for certain where the items were.

i feel awkward reviewing the home depot, but i visit this store just about every day, sometimes twice a day. they got the shit you need to get the jobs done and all but their lumber blows, and i prefer sherman williams paints. other than that, always good help in plumbing and electrical departments and Jodi and Anne in the pro check out are always so nice and pleasant.

Home Depot seems like a necessary evil. The service is spotty, the selection is just okay, but they’re the place you can get everything in one stop. That said, I would generally NOT make one of those things plants – especially vegetable plants. They all seemed to be barely clinging to life and not even cheaper than the much healthier plants available at local nurseries.

This Home Depot is getting lower ratings than I would expect. However, I’m not a Home Depot expert, and really have only frequented 4 or so of them over the years with any level of regularity.
I like this one. I find it to be well managed, clean, the staff are super nice and helpful. It almost always has what I’m looking for, which is usually things related to bird food or the garden. However, on occasion I have needed other things and they have been easy to find.
The parking lot here always has spots, and it seemed to be fairly well plowed this past winter.
Could be if I was handier I would understand the lower scores better, but to me this is a fine place.

Clean store, helpful staff, good sales (and they match other places’ sales on many items), regular 6 and 12 month interest free on your store card (bought my fridge and washer this way and paid zero interest), decent selection. I usually try to avoid big box stores if I can get the items at a local business and I am a bit ashamed of how much I shop here considering their are local alternatives (though not many, and they largely have very narrow selection), but frankly it is very convenient and I have always had good experiences here with service, product and even plants. Sometimes when you are just starting out with your first home and penny pinching you can’t afford local shops, which tend to be a lot more money as they can’t buy the bulk of product but as I get more established I am making the effort to shop local more often. I personally find the people here much easier to deal with than Lowe’s, it is WAY more conveniently located for Black Rock, Riverside and North Buffalo, and the prices are usually better on what I am looking for (mind you I’m not a contractor or anything, so I don’t know what they would have to say for buying in bulk, housing materials, etc).

I thought big corporations were supposed to standardize their product. A Big Mac should taste like a Big Mac at every McDonalds you go to. But wait, why are you at McDonalds? That food will kill you. I understand it’s a road trip so I’ll let you off this one time.
Anyway, this Home Depot is actually different. For one it’s crawling with people in orange aprons. At most other HDs you have to stalk one as she helps a guy cut his one 2X4 into 16 pieces (for a fee of course). Ugh.
Also all these people are really efficient and helpful. Even the guy who was obviously new and had no idea where wood glue was managed to get me to my desired product without hassle. Even the returns desk is easy (this is a STARK contrast to the norm).
Still it’s big box, and comes with all the inherent issues but a much improved version of what I’ve come to expect.

I had my Kitchen fully torn out and rebuilt by home depot in 2008 spending 15K to do so. The problem is that they had a contractor (not a licensed plumber) install the plumbing. They however did not connect the drain. This over a year caused so much damage to my home without me knowing there was even a problem. They are giving me the run around about taking responsibility for the damage done. I have been a costumer of theirs for years and will obviously not be spending another dime there.