The UPS Store

I've been at this UPS store at 2316 Delaware a number of times & the employees are very helpful & friendly. I live near another UPS which is closer but will travel the additional distance as the other one has very unhappy employees & are not helpful at all. Thank you to the employees at 2316 Delaware!

This place gives the post office a run for its money in terms of sheer miserableness per visit. Ever since the advent of UPS’ brilliant new policy of halfheartedly attempting one delivery and then dropping packages (the next business day — which is fun when you were expecting something on a Friday) at the nearest «access point» I’ve found myself spending quite a bit of time at this location.
Usually to retrieve one package on average I spend no fewer than fifteen minutes waiting in line while the customers attempt to outdo the lone clerk in a battle for who can move more slowly. Frequently I can hear at least one other employee in the back, but even in the middle of the Christmas season the after work hours only saw one person working the desk.
Have I mentioned that the service is slow? I’m pretty sure purgatory hosts less of an interminable wait than this UPS Store. Once I finally reach the counter, ID in hand, the clerk disappears to the back for several eternities. If I’m waiting on more than one package, no matter how small, they’re retrieved one at a time.
The (glacially slow) clerk is at least generally quite friendly, even when flustered, which gets a star. I’m not sure any locations are better, but I certainly hope so.

Always a pleasure to come here. This UPS store is located in the strip mall sandwiched between M&T Bank and Key Bank: Hence, parking can be tricky at times.
The UPS Stores are franchises; this one is owned by a friendly couple who offer good customer service.
Everything you need to pack and ship just about anything is available right here, along with greeting cards & local post cards. You can rent a mailbox here, too.
Open evenings until 9. Saturday 9 – 3, closed Sunday.
This location is a designated USAA depository.

So I did a review of another UPS store on Elmwood. Writing that review I was reminded of this location.
We have been here a number of times over the past year to send packages. The staff here are not as friendly and helpful as I have seen elsewhere. In addition, I have found it costly. The prices for their supplies are high compared to Staples etc. All but one time we went we had to wait for a long time, mostly because there were not enough people working the counter.
It’s close to home, so easy to go there, but now that I have been to other locations, I don’t feel this location is at the same level.
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