Tires Plus

This is the worst place that a person could go for automotive service /​tires. Each and every time that I have dealt with this company, it has been disastrous. They are rude, overpriced and unskilled. If you are looking for automotive service in the Buffalo, MN area, there are so many better places to go.
Just a few issues that I have had with them:
1. Their «technician» was too much of an amateur to properly do an alignment on an Audi S4. After 3 days, multiple phone calls, and me telling them how to actually perform the alignment, I received a bill for $ 300+. Their quote was around $ 70 and I was never informed of any additional charges.
2. I needed an alignment on a VW R32, and this was the only place that could get it in on short notice. I dropped the car off and they pulled it onto their alignment lift. After a few hours, I came to pick up the car, only to be informed that they could not perform the alignment because their alignment machine wasn’t updated to the proper specs. Being familiar with the machine they use, I know that custom specs can be entered. So, I found the specs and gave them to the tech. I was then informed that they did not know how to enter custom specs. I then told them to forget the alignment. They pulled the car off the lift and almost ripped off the front bumper off because they forgot that the approach angle of their lift was too steep for a lowered vehicle (they used boards to get it on but not off). Ultimately, the VW dealer aligned the vehicle in about 45 minutes for $ 75.
3. I needed a discontinued tire due to side wall damage. I called around and only Tires Plus stated that they could get the tire. It was obscenely expensive, but I really needed the tire. I dropped the rim and old tire off and came back a few hours later to pick it up. When I was given the tire, it was a completely different tire than I had asked for (not even close). I then asked the guy behind the counter why the tire was so different, and he stated that It was the tire that replaced the discontinued tire that I had (it wasn’t). We then found the appropriate tire (the actual tire that replaced the one I had) I asked if I could purchase that one instead. He said sure, but you will still need to purchase the incorrect tire as it is now «used». I refused to purchase the incorrect tire, and they finally agreed to take it back after much arguing. However, as a final little f-​you, they made me pay for mounting and balancing on a tire that I never wanted. In the end, I went to
and ordered the exact tire that I needed for $ 65 less than tires plus.

Needed tires mounted, miscommunication but absolutely made it right. Retained a customer. Well done to their management.