Cellular Sales, Verizon Wireless Authorized Retailer

Watch out for these independent stores. They are not Verizon corporate and they work on commission. A sales person named Asa Johns outright lied to me, made changes to my account I didn’t authorize and charged me for things I would not have been charged for at a corporate store.
The Mall of Ga. store had to help me undo everything the next day… Thank You to Melissa Lincoln, a sterling, caring Verizon employee who even called me on her own time to follow thru and offer her support. I think because I am a 68 year old woman, Asa Johns thought he could take advantage of me and I wouldn’t know the difference. He even folded the final paperwork before he handed it to me and never went over it with me. After I went over everything the next day I returned everything and told him I was taking my business to people I could trust at a corporate store. He was extremely rude to me, refused to return the money for the bogus charges and even charged me a restocking fee, to add insult to injury. The day before, he had told me I had 14 days to bring things back with no problem if I changed my mind. There was NO mention of a 50.00 «restocking fee»!
I have been a Verizon customer for more than a decade and I have always had great customer service from them. It is too bad that this kind of shell game is going on to give them a bad name.

The customer service here is awesome! Andrew Johnson was the person that sold me my new I Phone. I am a senior citizen and he was very patient with me explaining everything. He did not pressure me to buy anything else and was so nice! If you go to this store be sure to ask for him!

I won’t go to other Verizon stores anymore.
I started going to this one as it’s almost literally across the street from my house. I went last month after dropping my phone in some water to try and upgrade to an iPhone. They were great with walking me through the process, helping me figure out which phone to get (he actually told me spending the extra couple hundred on more GBs wouldn’t make a difference for what I needed the phone for, my wallet is still thankful!), and then getting me started on Edge.
The salesman who was helping me also gave me great advice on which case to buy (I didn’t want to even TOUCH the phone without a case on it!) and showed me how a quality screen protector made a difference over a standard one.
I had my 13 month old son with me, who wasn’t very satisfied with how long the process was taking. One of the other salesmen who wasn’t even working with me came over to observe how the Edge program worked on the store’s side of things, and actually played with the baby for a bit (giving me a small break and keeping the baby pretty entertained).
It’s not too often these days you find a store, especially a cell phone store, where you feel comfortable enough letting a salesman pick up your 13 month old child and goof around with him. Not once did I feel strong armed or pressured into a purchase, and I genuinely felt that each decision that they advised me on was for my best interest and not their paychecks.

I went to this Verizon store to buy a new sim card and to look for a new phone case.
Everything went smooth. The employee was friendly and answered all questions I had about their phone cases.
I did take off one star due to the fact that it did take some time to grab an employee’s attention while they were just sitting at their desk.

I have been in this store on several occasions with questions, review of our plan, etc. During these visits I did not purchase anything… just asked questions. I was treated with courtesy and patience. Great customer service. I left my sunglasses in the store and Marty even drove by my house and put them in my mailbox!
My wife and I went in today with service issues (inability to text certain folks in our contacts) and again treated with excellent customer service… Keith had no expectation of selling us anything and did not try to sell us anything.
We purchased two iPhone 5’s.
No standing around and waiting to be serviced by a customer rep at this location… comfortable chairs… easy…relaxed. We love this store, recommend it highly and we will be back!

I’m not used to anything like this. I go to this store and find out later that it isn’t corporate in the first place. I go in, everyone has a desk. I only want a 32GB SD card for my Samsung Tablet. They tell me someone will be with you shortly. After that I’m looking around the store and can’t find a damn thing for at least 8 minutes. Now I’m impatient at this point. I go to the nearest rep and tell him, «So I don’t have to stay in this store longer than I have to, do you carry 32 or 64GB SD cards?» At this time, by miracle or magic, it has to be by magic as I don’t believe in miracles another rep came finally. I told him what I wanted and they only had 2 and 4gb SD cards. He had to go to the back to check and there still wasn’t any that I was looking for. I told him thanks for your help and moved on. This is an independent store and not corporate. Meaning, if you buy something from there no other legit Verizon store can help you with a return.